Table of contents
Environmental management in hotels
David KirkReviews the development of environmental management, with specificreference to its effects on service industries in general and thehospitality industry specifically. The impact of…
Work stress and personality measures among hospitality industry employees
Glenn F. RossExamines mood state stress responses among a sample of Australianhospitality industry employees, together with relevant personality andattitudinal measures. Finds that high work…
Bergstrom Hotels: a case study in quality
Deborah Breiter, Stephen A. Tyink, Susan Corey‐TuckwellTotal quality management in hotels is becoming more commonplace.But the meaning of total quality management (TQM) is oftenmisunderstood. Presents an overview of TQM and a case…
The relative importance of hotels and airlines to the business traveller
David C. Gilbert, Lisa MorrisUtilizes “critical incident analysis” to uncoverbusiness traveller attitudes to current changes in business travelpolicy. Examines the importance of flight and hotel arrangements…
Training technology in the hospitality industry: a matter of effectiveness and efficiency
Kimberley J. HarrisDescribes a study which aims to reveal the current methods andtools of training in US hospitality firms and to discover the opinionsof those using them as to whether the methods…
Information technology and the independent hotel – failing to make the connection?
Hilary MainReviews the current uses of IT in the independent sector of thehotel industry by means of a survey in south Wales in 1994. Reveals thatonly 50 per cent of this sector uses IT and…
ISSN:
0959-6119e-ISSN:
1757-1049ISSN-L:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus