International Journal of Contemporary Hospitality Management: Volume 7 Issue 6

Subjects:

Table of contents

Environmental management in hotels

David Kirk

Reviews the development of environmental management, with specificreference to its effects on service industries in general and thehospitality industry specifically. The impact of…

25808

Work stress and personality measures among hospitality industry employees

Glenn F. Ross

Examines mood state stress responses among a sample of Australianhospitality industry employees, together with relevant personality andattitudinal measures. Finds that high work…

8161

Bergstrom Hotels: a case study in quality

Deborah Breiter, Stephen A. Tyink, Susan Corey‐Tuckwell

Total quality management in hotels is becoming more commonplace.But the meaning of total quality management (TQM) is oftenmisunderstood. Presents an overview of TQM and a case…

3928

The relative importance of hotels and airlines to the business traveller

David C. Gilbert, Lisa Morris

Utilizes “critical incident analysis” to uncoverbusiness traveller attitudes to current changes in business travelpolicy. Examines the importance of flight and hotel arrangements…

4120

Training technology in the hospitality industry: a matter of effectiveness and efficiency

Kimberley J. Harris

Describes a study which aims to reveal the current methods andtools of training in US hospitality firms and to discover the opinionsof those using them as to whether the methods…

5569

Information technology and the independent hotel – failing to make the connection?

Hilary Main

Reviews the current uses of IT in the independent sector of thehotel industry by means of a survey in south Wales in 1994. Reveals thatonly 50 per cent of this sector uses IT and…

2859
Cover of International Journal of Contemporary Hospitality Management

ISSN:

0959-6119

Online date, start – end:

1989

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Prof Fevzi Okumus