Table of contents
Time Series Forecasting Techniques: Short‐term Planning in Tourism
A. Athiyaman, R.W. RobertsonPlanning, both “operational” and“strategic”, relies on accurate forecasting. Planning intourism is no less dependent on accurate forecasts. However, tourismdemand forecasting has…
Ferry Travel: A Case Study of Comparative Services
Audrey Gilmore, David CarsonFocuses on the products and services available on ferry travel andpassenger reaction to these services. Addresses the issue of whethercultural differences affect customer…
Quality Management in the Hospitality Industry: Part 2. Applications, Systems and Techniques
Nick JohnsReviews the development of systems and techniques in thehospitality industry. Describes the transfer of quality managementapplications from the manufacturing sector to hospitality…
On‐stage in the Service Theatre
Svein Larsen, Lotti AskeAddresses the feasibility of applying the theatre analogy in theservice industries, where terms borrowed from the stage are usedfrequently to describe guest‐customer relations and…
Hospitality Profit Planning in the Practical Environment: Integrating Cost‐volume‐profit Analysis with Spreadsheet Management
Peter J. HarrisManagers are constantly making decisions that affect profit. One ofthe decision‐making areas which is crucial to all managers concernsprofit planning. Attempts to show how…
Labour Utilization and Collective Agreements: An International Comparison
Michael RileyHotels require flexibility in their labour supply to matchfluctuations in consumer demand. In non‐union circumstances managerstake a neo‐classical approach, applying numerical and…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus