Table of contents
1992 and the Hospitality Industry: A Review of Information Provision
Rhodri ThomasFocuses on the information needs of hospitality managers in thecontext of increasing European integration. Notes that any gainsassociated with the completion of the Single…
The Banking Sector and Small Firm Failure in the UK Hotel and Catering Industry
Andrew BoerConsiders the causes of the high bankruptcy rate in small firms inthe hotel and catering industry and suggests that although the majorcauses of failure must lie within the scope…
The CRE’s Investigation into the UK Hotel Industry
S.M. Jameson, K. HamyltonSummarizes the Commission for Racial Equality′s (CRE) formalinvestigation into recruitment and selection in the UK hotel industry.Explains why the Commission was interested in the…
The Use of Biodata for Hotel Employee Selection
Elizabeth M. Ineson, Simon H.P. BrownBrings together the main findings of a pilot study which aims toimprove operational front‐of‐house employee selection in a largeinternational company‐owned hotel group. The study…
TQM and Services: Implementing Change in the NHS
Helen E. Watson, Margaret A. McKenna, G.M. McLeanExamines the developing importance of the quality issue in theservice sector and highlights common barriers to the successfulimplementation of total quality management principles…
Service Attitudes in Hotel and Restaurant Staff and Nurses
Svein Larsen, Trond BastiansenIt is commonly believed that service attitudes are more positive inthe private than in the public sector of the service industry. Theproblems are addressed here. The aim of the…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus