Table of contents
Rise of fsQCA in tourism and hospitality research: a systematic literature review
Satish Kumar, Saumyaranjan Sahoo, Faizan Ali, Cihan CobanogluThe purpose of this review paper is to address the need for mapping the thematic structure of fuzzy-set qualitative comparative analysis (fsQCA) in the context of tourism and…
Decent work in tourism and hospitality – a systematic literature review, classification, and research recommendations
Danni Wang, Catherine CheungThis study aims to present the evolution of decent work studies. Findings point to several directions for future research efforts, including conceptualizing decent work and the…
Exploring the effect of perceived fun at work on hospitality employees’ behaviors in and out of work
Moustafa AbdelmotalebThe purpose of this study is to draw on positive psychology literature and the affective spillover theory to gain a comprehensive understanding of the effects of perceived…
A 30-year journey of hospitality and tourism research: a comprehensive topic modeling analysis
Senol Kurt, Feven Zewdie Assefa, Sule Erdem Tuzlukaya, Osman M. KaratepeThe purpose of this study is to provide an overview of the research conducted on hospitality and tourism articles published in Q1 category journals from 1990 to 2023. This study…
Rethinking the role of hospitality in society: the HOST model
Anil Bilgihan, Lydia Hanks, Nathan Discepoli Line, Makarand Amrish ModyThe purpose of this conceptual paper is to provide a critical reflection on the role of hospitality in society. Specifically, this research criticizes contemporary…
Metaverse in hospitality and tourism: a critical reflection
Lai-Wan Wong, Garry Wei-Han Tan, Keng-Boon Ooi, Yogesh K. DwivediThis study aims to discuss the current context, scope and impacts of a metaverse in the hospitality and tourism industry. Although existing literature discussed the potentials of…
Understanding the process of a new product category from birth to maturity in the restaurant market: a knowledge evolution perspective
Yong Rao, Meijia Fang, Chao Liu, Xinying XuThis study aims to explore a new restaurant category’s development from birth to maturity, thereby explaining the rationale for category innovation strategies.
Artificial intelligence (AI) awareness and work withdrawal: evaluating chained mediation through negative work-related rumination and emotional exhaustion
Rongrong Teng, Shuai Zhou, Wang Zheng, Chunhao MaThis study aims to investigate whether and how artificial intelligence (AI) awareness affects work withdrawal.
Conceptualizing destination-community hospitality: an illustrated framework leveraging Persianate culture
Dori Davari, Pooya Alaedini, Liping A. CaiBy adopting a cultural lens, this study aims to conceptualize destination-community hospitality to capture societal hospitality at the destination as an intangible asset…
Social cognition of humanoid robots on customer tolerance of service failure
Ying Chang, Chubing Zhang, Tiange Li, Yina LiThis study aims to examine the effects of the perceived warmth and competence of humanoid robots on customer tolerance of service failure through the affective response and the…
When cool hospitality brand meets AI: exploring the matching effect of service agents and brand images on brand attitude
Yun Liu, Xingyuan Wang, Heyu QinThis paper aims to explore the matching effect of hospitality brand image (cool vs non-cool) and service agents (Artificial intelligence [AI] vs human staff) on brand attitude…
Can nostalgia-themed stimuli predict customer loyalty and continued patronage?
Jong-Hyeong Kim, Seongseop (Sam) Kim, Saeid Nosrati, Frank Badu-BaidenThe extant literature documents the significance of nostalgia-evoking stimuli in promoting consumer behavior. Despite the prevalent use of nostalgia-evoking stimuli in restaurant…
The role of employee loyalty in online reputation: evidence from tourism and hospitality sector
Yanbo Yao, Tian-Yu Han, Jian-Wu BiOnline employee reviews have a substantial impact on employee recruitment, retention and the overall perception of a company’s image, making them a crucial element of its online…
How negative workplace gossip undermines employees’ career growth: from a reputational perspective
Bao Cheng, Yan Peng, Jian Tian, Ahmed ShaalanThis study aims to explore how and when negative workplace gossip damages hospitality employees’ career growth, based on social information processing (SIP) and social cognitive…
Consumer engagement with restaurant brands on Instagram: the mediating role of consumer-related factors
Fereshte Rasty, Raffaele FilieriConsumers’ digital engagement can bring various benefits to both brands and consumers. Besides, few studies investigated the outcomes of engagement with restaurant brands on…
Organizational fashion and trend setting in the hospitality industry
Veronica Hoi In Fong, Xueying (Linda) Lin, IpKin Anthony Wong, Matthew Tingchi LiuThis study aims to use organizational fashion to underscore a novel phenomenon in which products, services and practices fade in and out of the tourism/hospitality setting within…
Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure
Mengxuan Li, Xingyu Wang, Aysin PaşamehmetoğluVicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production…
Dynamics in accommodation feature preferences: exploring the use of time series analysis of online reviews for decomposing temporal effects
Thorsten Teichert, Christian González-Martel, Juan M. Hernández, Nadja SchweiggartThis study aims to explore the use of time series analyses to examine changes in travelers’ preferences in accommodation features by disentangling seasonal, trend and the COVID-19…
ISSN:
0959-6119e-ISSN:
1757-1049ISSN-L:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus