International Journal of Contemporary Hospitality Management: Volume 36 Issue 3

An integrated path framework of tourism and hospitality social entrepreneurship: a systematic literature review

Yan Zhang, Hong Xu, Hongyan Yang

As an important emerging topic in recent years, reviews on tourism and hospitality social entrepreneurship (THSE) by theme remain limited. This paper aims to map the current…

Impact of green marketing on peer-to-peer accommodation platform users’ repurchase intention and positive word-of-mouth: mediation of trust and consumer identification

Songshan (Sam) Huang, Hua Qu, Xuequn Wang

This study aims to testify the effects of green marketing on peer-to-peer (P2P) accommodation consumers’ repurchase intention and positive word-of-mouth (WOM) towards P2P…

Hotel management schemes: liminal protean pathways derived from acting as lifeguards in Gulf luxury resorts

Christopher S. Dutt, Chris Ryan

This paper examines why individuals start their hospitality careers by becoming temporary lifeguards while aspiring to later promotion. It reports data from young people working…

Why targeting attitudes often fails to elicit sustainable tourist behaviour

Sara Dolnicar, Csilla Demeter

Recent reviews of field experiments aiming to entice tourists to behave in more environmentally sustainable ways conclude that attitudes – while the primary target – do not…

Testing workplace hazing, moral disengagement and deviant behaviors in hospitality industry

Ali Raza, Muhammad Ishtiaq Ishaq, Dima R. Jamali, Haleema Zia, Narjes Haj-Salem

This study aims to assess the direct impact of workplace hazing and the indirect impact via moral disengagement on organizational deviance behavior and negative word-of-mouth…

How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?

Soo Yeon Im, Sunhee Seo

This study aims to explore the role of restaurant experienscape in affecting diners' emotions and satisfaction with solo dining, considering the moderating role of solo dining…

Daily online review sentiment and hotel performance

Juan Luis Nicolau, Zheng Xiang, Dan Wang

This paper aims to investigate the links between daily review sentiment and the hotel performance measures of occupancy rate (OR), average daily rate (ADR) and revenue per…

Addressing data quality in Airbnb research

Catherine Prentice, Adam Pawlicz

This paper aims to examine the primary supply data sources that have been used for research into the sharing economy, and the advantages and limitations of these sources in the…

Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development

Chih-Hsing Liu

The purpose of this study is to propose and develop an antecedent model from star hotel employee viewpoint and a consequence model for star hotel customers’ evaluation of the…

Person-organization fit, person-job fit and organizational commitment among hotel employees: the roles of positive affect and calling

In-Jo Park, Shenyang Hai

Drawing on affective events theory, the purpose of this study is to examine the mediation effect of positive affect on the association between fit (e.g. person-organization fit…

Knowing how satisfied/dissatisfied is far from enough: a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques

Tong Yang, Jie Wu, Junming Zhang

This study aims to establish a comprehensive satisfaction analysis framework by mining online restaurant reviews, which can not only accurately reveal consumer satisfaction but…

Conducting responsible research in hospitality management with greater societal impact

Jorge Pereira-Moliner, José F. Molina-Azorín

This study aims to highlight the importance of developing academic research in tourism and hospitality management into a more responsible approach, applying a multistakeholder…

Service quality of online food delivery mobile application: an examination of the spillover effects of mobile app satisfaction

Pearl M.C. Lin, Wai Ching Wilson Au, Thomas Baum

Drawing on the mSERVQUAL model and spillover theory, this study aims to examine the mechanism through which food-ordering mobile app service quality influences users’ mobile app…

“Touch over tech”: a longitudinal examination of human touch along a travel journey

Sut Ieng Lei, Lawrence Hoc Nang Fong, Shun Ye

While the importance of human touch for maintaining a tech–touch balance has been stressed, little knowledge exists regarding how such human elements should be incorporated in…

Letting AI make decisions for me: an empirical examination of hotel guests’ acceptance of technology agency

Cristian Morosan, Aslıhan Dursun-Cengizci

This study aims to examine hotel guests’ acceptance of technology agency – the extent to which they would let artificial intelligence (AI)-based systems make decisions for them…

Linking employees’ challenge-hindrance appraisals toward AI to service performance: the influences of job crafting, job insecurity and AI knowledge

Changqing He, Rongrong Teng, Jun Song

This study aims to explore the associations linking employees’ challenge-hindrance appraisals toward artificial intelligence (AI) to service performance while considering the dual…

Conducting mixed methods research

Babak Taheri, Fevzi Okumus

Conducting mixed methods (MM) research is one of many ways to study a research topic in the hospitality and tourism domain. This paper aims to offer a synopsis and guidelines on…