International Journal of Contemporary Hospitality Management: Volume 36 Issue 10

Developing a scale is not enough: on the importance of nomological validity

Florian Kock, Adiyukh Berbekova, A. George Assaf, Alexander Josiassen

The purpose of this paper, a critical reflection, is twofold. First, by comprehensively reviewing scale development procedures in hospitality research, a concerning lack of…

Intraindividual variability and stability in rumination: examining the effect of rumination on negative affect across domains

Xiaolin (Crystal) Shi, Xiaoting Huang, Zimeng Guo , Susan Elizabeth Gordon

The purpose of this paper is to investigate the influence of employees’ trait rumination on the variability of their state rumination and the continuing influence on their…

The changing role of hotel attributes in destination competitiveness throughout a crisis

Tahir Albayrak, Aslıhan Dursun-Cengizci, Lawrence Hoc Nang Fong, Meltem Caber

By conducting a longitudinal study, this study aims to investigate how the role of hotel attributes in destination competitiveness changed through the stages of pre-, amid and…

Which came first, work-personal conflict or work environment? Extending the generational debate on cohort differences in turnover intention

Michael Pittman, Sangwon (Sean) Jung, Susan Elizabeth Gordon

This study aims to examine the sequential effects of work–personal conflict (WPC) and work environment (WE) on turnover intention (TI) with a focus on generational differences in…

Leveraging strategic leadership for boosting operational resilience in hotels: the role of crisis response strategies and e-readiness

Karam Mansour Ghazi, Islam Elbayoumi Salem, Hesham Dar, Ahmed Mohamed Elbaz

The purpose of this study was to examine the impact of strategic leadership (SL) on business operational resilience (OR) in the hotel industry in Egypt, namely, during and after…

Is it the end of the technology acceptance model in the era of generative artificial intelligence?

Emmanuel Mogaji, Giampaolo Viglia, Pallavi Srivastava, Yogesh K. Dwivedi

The technology acceptance model (TAM) is a widely used framework explaining why users accept new technologies. Still, its relevance is questioned because of evolving consumer…

Blockchain=better food? The adoption of blockchain technology in food supply chain

Fei Hao, Yueming Guo, Chen Zhang, Kaye Kye Sung Kye-Sung Chon

This study aims to investigate the integration of blockchain technology into the food supply chain within the restaurant industry. It focuses on how blockchain can be applied to…

Build trust, they will come: the case of casino high rollers!

Chunli Ji, Catherine Prentice, Erose Sthapit, Inman Lei

Using the analogy of “If you build it, they will come” from the movie Field of Dreams, this study aims to draw on relational signaling and commitment–trust theories to examine the…

Smart hotels but not necessarily smart decisions: the smartness paradox

IpKin Anthony Wong, Ya Xiao, Zhiwei (CJ) Lin, Danni Sun, Jingwen (Daisy) Huang, Matthew Liu

This paper aims to answer questions pertinent to whether or not services provided by smart hotels are really what customers are looking for, as well as to ascertain what are some…

Coming to terms with a socially unsustainable fine dining business model

Cynthia Mejia, Katherine Wilson

The purpose of this study was to examine the global perceptions of social equity in the fine dining business model as a result of the surprise announcement for the 2024 planned…

Festivalization of business events: exploring a new strategy for designing more engaging conference experiences

Shinyong Jung, Alei Fan, Xinran Lehto, Hhye Won Shin

This study aims to explore a potential conference experience design strategy, namely, festivalization. It investigates the potential festivalization effects on conference…

Symmetrical and asymmetrical analysis of the complex relationship between perceived environmental uncertainty and creative performance: exploring a competency formula

Mahlagha Darvishmotevali, Catherine Prentice, Levent Altinay

In a dynamic and complex environment, employees’ creative performance (CP) can be essential in developing a distinguished and competitive strategy for an organization. Using the…

The future of transformative events: an event leaders’ perspective

Barbara Neuhofer, Krzysztof Celuch, Ivana Rihova

Focussing on the perspective of business event leaders, this study aims to explore the future of transformative experience (TE) events, recognising a paradigm shift from…

Identifying capabilities and constraints in utilizing blockchain technology in hospitality and tourism

Fulya Acikgoz, Nikolaos Stylos, Sophie Lythreatis

The purpose of this study synthesises the body of research revolving around blockchain technology (BCT) whilst drawing on the technology-organization-environment framework…

Do imprinting effects on CEOs affect tourism and hospitality enterprises’ corporate innovation?

Yawen Shan, Da Shi, Shi Xu

Based on imprinting theory and episodic future thinking, this paper aims to study how CEOs’ attributes and experiences inform innovation in tourism and hospitality businesses. It…

Watching performing arts encourages proenvironmental hotel choices: a moderated mediation model

Jianan Ma, Fangxuan (Sam) Li

Proenvironmental hotels and hotels with green initiatives are emerging as a method to address environmental issues and respond to tourists’ environmental concerns. To better…