International Journal of Contemporary Hospitality Management: Volume 35 Issue 9

Family incivility, emotional exhaustion, and hotel employees’ outcomes: a moderated mediation model

Zhen Yan, Zuraina Dato Mansor, Wei Chong Choo

This study aims to analyze the impact of family incivility (FI) on in-role performance (IRP) and proactive customer service performance (PCSP) via the mediating effect of…

Ex post i-deals, work-life balance, and work well-being in the hospitality industry: the moderating role of gender

Ning Sun, Sai Liang, Hui Li, Haiyan Song

This study aims to examine the effect of several types of ex post idiosyncratic deals (i-deals) on work–life balance and work well-being, focusing on the mediating effect of…

The impact of tourism on the women employment in South American and Caribbean countries

Liton Chandra Voumik, Shohel Md. Nafi, Shapan Chandra Majumder, Md. Azharul Islam

This study aims to explore the relationship between tourism and women’s employment in 32 South American and Caribbean countries from 1996 to 2020.

Market dynamism and sustainability in heritage tourism destinations: The enhancing role of bridging capital

Gloria Parra-Requena, Maria Jose Ruiz-Ortega, Job Rodrigo-Alarcón, Pedro M. García-Villaverde

In recent years, interest in analysing the conceptualisation, measurement, determinants and consequences of sustainability orientation (SO) has intensified. The authors respond to…

Travel medicine in hospitality: an interdisciplinary perspective

Fangli Hu, Jun Wen, Danni Zheng, Wei Wang

This paper aims to introduce an under-researched concept, travel medicine, to the hospitality field and proposes future research directions. This paper also highlights the need to…

Special Issues in hospitality and tourism management journals

Reece Steinberg, Jennifer C. Boettcher

The purpose of this paper is to develop insight into the scholarly communications trends in hospitality and tourism management by looking at the practice of publishing Special…

Religious, contextual and media influence: determinants of the representation of female tour guides in travel agencies

Mohamed Mousa, Hala Abdelgaffar, Islam Elbayoumi Salem, Ahmed Mohamed Elbaz, Walid Chaouali

This study aims to investigate the perceptions of female tour guides’ lower and top levels of management in travel agencies about how misunderstanding Islam and its culture may…

Green management practices and trust for green behavioral intentions and mediation of ethical leadership. An attribution theory perspective in tourism

Muhammad Ali, Muhammad Hassan

This study aims to examine the mediated effect of ethical leadership between trust based on commitment and compliance-based practices and green behavior intention in tourism…

Plant-based food is unhealthy—that’s not true! How can corrective messages help promote plant-based menus in quick-service restaurants?

Xingyi Zhang, EunHa Jeong, Xiaolong Shao, SooCheong (Shawn) Jang

This study aims to identify effective ways to promote plant-based foods in quick-service restaurants by considering customers’ food-related health involvement.

Gaining resilience through transformative services in cause-related events: an interaction ritual chain perspective

IpKin Anthony Wong, Xueying (Linda) Lin, Zhiwei (CJ) Lin, Yuxun (Emily) Lin

This study aims to unlock a ritual chain mechanism that promotes socio-mental (or socio-psychological) resilience. This study draws on interaction ritual chains theory and the…

A conjoint analysis of attributes influencing attendance of academic conferences

Muhittin Cavusoglu, Seden Dogan, Ozen Kirant Yozcu, Meng-Jun Hsu, Cihan Cobanoglu

The purpose of this study was to explore the relative importance of various attributes (i.e. the total cost of attending, conference organizer, publishing opportunities for an…

To speak up or remain silent: the double-edged effects of trust and felt trust

Yung-Kuei Huang, Ning-Kuang Chuang, Linchi Kwok

Guided by the social exchange theory, this study aims to examine the mediating relationship among trust in employee, felt trust, and trust in supervisor, and these trust-related…

A critical reflection on digitalization for the hospitality and tourism industry: value implications for stakeholders

Ozgur Ozdemir, Tarik Dogru, Murat Kizildag, Ezgi Erkmen

This study aims to critically review the emerging technological developments and digitalization efforts in the hospitality and tourism (HT) industry and discuss the implications…

Going green: an application of personal value theory to understand consumers visiting intention toward green hotels in Pakistan

Ali Raza, Muhammad Farrukh

Personal values, ascribed responsibility and green self-identity (GSI) have been analyzed separately for a long time, but a more in-depth investigation is required on the…

Service agents’ risk behavior and implications for co-creation

Prakash K. Chathoth, Gerardo R. Ungson

This paper aims to develop a conceptual framework for further understanding the risks embedded in co-creation services in high-contact service transactions. It delineates…

To whom do restaurants’ preventive measures matter more during a pandemic? The moderating effects of need-for-cognition and relationship strength

Heewon Kim, SooCheong (Shawn) Jang, Jaehee Gim

Does every customer respond in the same way to restaurants’ preventive measures (PM)? To answer this question, the purpose of the present study was to examine the moderating role…