International Journal of Contemporary Hospitality Management: Volume 35 Issue 8

Talent management and COVID-19: lessons and opportunities: Guest editorial

Foteini Kravariti, Stefan Jooss, Hugh Scullion

Beyond competing for talent: an integrative framework for coopetition in talent management in SMEs

Stefan Jooss, Julia Lenz, Ralf Burbach

This paper aims to unpack how small and medium-sized enterprises (SMEs) can operationalise coopetition in talent management, addressing ongoing talent shortages in the hospitality…

Are people the greatest asset: talent management in SME hotels in Nigeria during the COVID-19 crisis

Liza Howe-Walsh, Susan Kirk, Emeka Oruh

This paper aims to evaluate the approaches to talent management (TM) in small- to medium-sized enterprise (SME) hotels in Nigeria during the COVID-19 crisis drawing on the…

Strategic talent management in hotels during COVID-19: upper echelons and dynamic attention-based perspectives

Thomas N. Garavan, Corina Sheerin, Serge Koukpaki, Fergal O'Brien, Rola Chami-Malaeb, Cliodhna MacKenzie, Joan Buckley

The purpose of this longitudinal study is to qualitatively investigate the role of the general managers (GMs) and senior managers (SMs) in strategic talent management (STM) in…

Talent orchestration and boomerang talent: seasonally employed chefs’ evaluation of talent management practices

Solon Magrizos, Dorothea Roumpi, Ioannis Rizomyliotis

The aim of this study is to shed light on the talent management practices in the unique context of seasonal work in professional kitchens. Acknowledging that in the context of…

Talent management in hospitality during the COVID-19 pandemic in Macao: a contingency approach

Marianna Sigala, Lianping Ren, Zhuo Li, Leonardo (Don) A.N. Dioko

This study aims to examine talent management (TM) in the hospitality industry in Macao during COVID-19. It deploys a contingency theory perspective (Luthans and Stewart, 1977) to…

Industry talent branding: a collaborative and strategic approach to reducing hospitality’s talent challenge

Ashokkumar Manoharan, Christina Scott-Young, Anthony McDonnell

The COVID-19 pandemic exacerbated the talent challenges faced by hospitality organisations. This paper aims to propose a new concept – industry talent branding – which, is argued…

Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory

Khaoula Akdim, Daniel Belanche, Marta Flavián

Building on both the uncanny valley and construal level theories, the analyses detailed in this paper aims to address customers’ explicit and implicit attitudes toward various…

A global perspective on the impact of COVID-19 on peer-to-peer accommodation: human mobility, case number and lockdown policies

Mingming Cheng, Maggie Hu, Adrian Lee

Taking a global perspective, this paper aims to examine the impact of COVID-19 on Airbnb booking activities through three critical perspectives – the initial Wuhan lockdown, local…

Investigating the determinants of performance of artificial intelligence adoption in hospitality industry during COVID-19

Yuangao Chen, Yuqing Hu, Shasha Zhou, Shuiqing Yang

Drawing on the technology-organization-environment (TOE) framework, this study aims to investigate determinants of performance of artificial intelligence (AI) adoption in…

Corporate social entrepreneurial orientation in the hospitality and tourism industry: a religiosity perspective

Mohammad Sharifi-Tehrani

The major purpose of this research article is to empirically analyze a moderated-mediated model to comprehend the interrelationships between religiosity, life hardship, attitude…

Sensory marketing in hospitality: a critical synthesis and reflection

Lawrence Hoc Nang Fong, Soey Sut Ieng Lei, Cheris W.C. Chow, Long W. Lam

Through a critical synthesis and reflection on the theoretical foundations and empirical evidence related to sensory marketing, this study aims to offer meaningful insights for…

A critical reflection on analytics and artificial intelligence based analytics in hospitality and tourism management research

Marcello Mariani, Jochen Wirtz

This work consists of a critical reflection on the extent to which hospitality and tourism management scholars have accurately used the term “analytics” and its five types (i.e…

A digital transformation approach in hospitality and tourism research

Xusen Cheng, Tong Xue, Bo Yang, Baojun Ma

Because of the COVID-19, the digital transformation of global hospitality and tourism speeds up. This paper aims to provide comprehensive frame of the digital transformation for…

Analyzing hospitality leader–follower dyads with polynomial regression: a critical reflection

Xiaolin (Crystal) Shi

Congruence serves as a key framework in many leader–follower dyad theories. This paper aims to introduce polynomial regression analysis with response surface methodology (PRA with…

Critical reflection on VUCA in tourism and hospitality marketing activities

Adrian Lubowiecki-Vikuk, Małgorzata Budzanowska-Drzewiecka, Jacek Borzyszkowski, Babak Taheri

This paper aims to provide an interpretative synthesis and critical reflection on the concept of “volatility, uncertainty, complexity and ambiguity” (VUCA) and its implementation…

Customer experience in the hotel industry: a systematic literature review and research agenda

Mónica Veloso, Monica Gomez-Suarez

Academic research on customer experience (CX) in the hospitality industry has recently experienced vast growth as managers have increasingly focused on delivering distinctive…

Employing the houseless as corporate social responsibility

Nicholas A. Smith, Larry R. Martinez, Shi (Tracy) Xu, Anna Mattila, Lisa Yixing Gao

Many hospitality organizations see the benefits of engaging in corporate social responsibility (CSR), which can take many forms. This study aims to examine one relatively unique…