Table of contents
Research progress and future agenda of COVID-19 in tourism and hospitality: a timely bibliometric review
Huiru Li, Xinyi Liu, Hengli Zhou, Zhiyong LiA proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of…
Information enhancement or hindrance? Unveiling the impacts of user-generated photos in online reviews
Hengyun Li, Lingyan Zhang, Rui (Ami) Guo, Haipeng Ji, Bruce X.B. YuThis study aims to investigate the promoting effects of the quantity and quality of online review user-generated photos (UGPs) on perceived review usefulness. The research further…
A co-created value scale for the hospitality service: applying a text mining approach
Wooseok KwonAlthough co-creation draws attention from researchers and practitioners, the concept is theoretically discussed, and it is not known enough how to measure co-created value (CCV…
Regression trees for hospitality data analysis
Mike Tsionas, A. George AssafThe purpose of this note is to describe the concept of regression trees (RTs) for hospitality data analysis.
Typographic design of outdoor signage, restaurant authenticity, and consumers’ willingness to dine: extending semiotic theory
Hanqun Song, Qing Shan Ding, Jing Bill Xu, Jonghyeong Kim, Richard C.Y. ChangRestaurants’ outdoor signage plays an irreplaceable role in attracting potential diners, as it conveys important functional and symbolic meanings of the businesses. The purpose of…
Nonlinear effects of employee engagement and satisfaction on turnover intention
Haemoon Oh, Miyoung Jeong, Hyejo Hailey Shin, Allan SchweyerThis study aims to advance the understanding of the relationships between employee engagement (EE), satisfaction and turnover intention (TI) beyond their known linear functions by…
Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis
Qiang Guo, Dan Zhu, Mao-Tang (Brian) Lin, Fangxuan (Sam) Li, Peter B. Kim, De Du, Yan ShuThis research aims to use meta-analytical structural equation modeling to look into how hospitality employees use technology at work. It further investigates if the relationship…
Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India
Vijay Kuriakose, Maria Tresita Paul V., Sumant Kumar BishwasThis study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events theory, this…
Mind the gap: a critical reflection on hotel employee turnover
Asad Mohsin, Ana Brochado, Helena RodriguesThis study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies…
A retrospective study of knowledge management for integrated resorts (IRs) crisis preparedness
Su Zhang, Fu-Chieh Hsu, Yang ZhangThis study aims to propose a systematic knowledge management model to explore the causal links leading to the organizational crisis preparedness (OCP) level of integrated resorts…
Nascent entrepreneurship: a critical perspective and research agenda in tourism and hospitality
Álvaro Dias, M. Rosario González-Rodríguez, Rob HallakThis study aims to systematize the drivers of nascent entrepreneurship in tourism and to suggest avenues for future research. As a consequence of the pandemic, a reduction in…
How (in)congruence of leader–follower learning goal orientation influences leader–member exchange and employee innovation
Junbang Lan, Yuanyuan Huo, IpKin Anthony Wong, Bocong YuanDrawing on the person–supervisor fit theory, this study aims to adopts a dyadic and relational approach to investigate the congruence between the leader’s and the follower’s…
Over 33 years of the hospitality research: a bibliometric review of the International Journal of Contemporary Hospitality Management
Gagan Deep Sharma, Babak Taheri, Mansi Gupta, Ritika ChopraThis paper aims to proffer a broad overview of publications in the International Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric analyses for the…
Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study
Sanaz Vatankhah, Mahlagha Darvishmotevali, Roya Rahimi, Seyedh Mahboobeh Jamali, Nader Ale EbrahimMulti-criteria decision-making (MCDM) techniques are decision support systems that provide systematic approaches to solve hospitality and tourism (H&T) problems while minimizing…
Detriments of exploitative leadership in the hotel industry: role of conspiracy beliefs and forgiveness climate
Tasneem Fatima, Mehwish MajeedThis study aims to investigate the indirect relationship between exploitative leadership (EL) and psychological distress through emotional complexity. This study also predicted…
Socially responsible HRM and hotel employees’ environmental performance: the mediating roles of green knowledge sharing and environmental commitment
Mohammad Rabiul Basher Rubel, Daisy Mui-Hung Kee, Mohd Yusoff Yusliza, Nadia Newaz RimiThis study aims to investigate how employee environmental performance (EP) is affected by socially responsible human resource management (SRHRM) via green knowledge sharing (GKS…
The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective
Lijing Zhao, Phillip M. Jolly, Shuming ZhaoThis study aims to investigate the influence of illegitimate tasks on frontline hospitality employees’ in-role and extra-role performance via the mediating role of thriving at…
ISSN:
0959-6119e-ISSN:
1757-1049ISSN-L:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus