International Journal of Contemporary Hospitality Management: Volume 35 Issue 6

Environmental cognition and environmental performance in restaurants: roles of green supplier selection and joint actions

Soomin Shin, Meehee Cho

Although much empirical literature confirmed the foodservice industry’s significant impact on the environment, little scholarly attention has been paid to how restaurants can…

Coffee and gastronomy: a potential ‘marriage’? The case of Vietnam

Oanh Thi Kim Vu, Abel Duarte Alonso, Wil Martens, Lan Do, Luong Ngoc Tran, Thanh Duc Tran, Trung Thanh Nguyen

The purpose of this study is to gain a more nuanced understanding of the relationship between a national product (coffee) and gastronomy. Moreover, incorporating the…

Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism

Daniel Ruiz-Equihua, Jaime Romero, Sandra Maria Correia Loureiro, Murad Ali

The usage of robot waiters in the hospitality industry is growing, thus increasing the number of human–robot interactions in frontline services. Focusing on robot waiters in…

Effects of entrepreneurial orientation, marketing, and innovation capabilities, on market performance: the mediating effect of sustainable competitive advantage

Sayed Darwish Elgarhy, Mohamed Abou-Shouk

The purpose of this study is to examine the direct/indirect effects of sustainable competitive advantage (SCA) antecedents (entrepreneurial orientation, marketing capability…

Applying image recognition techniques to visual information mining in hospitality and tourism

Xianwei Liu, Juan Luis Nicolau, Rob Law, Chunhong Li

This study aims to provide a critical reflection of the application of image recognition techniques in visual information mining in hospitality and tourism.

Two decades of research on halal hospitality and tourism: a review and research agenda

Amr Al-Ansi, Hossein Olya, Heesup Han

This study aims to conduct a synopsis and overview of past research that discussed halal hospitality development and the halal travel market.

Assessing brand performance consistency from consumer-generated media: the US hotel industry

Miyoung Jeong, Hyejo Hailey Shin, Minwoo Lee, Jongseo Lee

Given the importance of performance consistency of chain hotels in customers’ decision-making and service evaluation, this study aims to explore how consistently chain hotel…

Hospitality order cancellation prediction from a profit-driven perspective

Zhenkun Liu, Ping Jiang, Jianzhou Wang, Zhiyuan Du, Xinsong Niu, Lifang Zhang

This study/paper aims to reach the core objective of hospitality order cancellation prediction (HOCP), that is, to identify potential cancellers from many customer bases, thereby…

Ritual-based redesign of routines: an experimental approach in the restaurant industry

Claudia Cozzio, Andrea Furlan

This study aims to investigate the impact of the innovative ritual-based redesign of a routine in the challenging context of the dining-out sector, characterized by low employee…

Inspiring guests’ imagination of “home away from home” to choose Airbnb through brand storytelling

Chunhui Zheng, Jia Zhang

Airbnb attempts to stimulate consumer imagination and expectations of home through storytelling before their stay. The purpose of this study is to gain a holistic understanding of…

30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry

Haiyan Kong, Kangping Wang, Xuejie Qiu, Catherine Cheung, Naipeng Bu

This study aims to review the progress of research on artificial intelligence (AI) relating to the hospitality and tourism industry, focusing on the content, focal points, key…

A bibliometric review on knowledge management in tourism and hospitality: past, present and future trends

Muhammad Ashraf Fauzi

The purpose of this study is to review the plethora of studies on knowledge management (KM) in the hospitality and tourism. The purposes of this paper through a bibliometric…

Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality

Do The Khoa, Huy Quoc Gip, Priyanko Guchait, Chen-Ya Wang

The hospitality industry has recently witnessed explosive growth in robotization with the replacement of robots in many areas. Yet, a key consideration in this robotics wave is…

Employees’ helping behavior toward the victims of human trafficking in the lodging industry

Melissa Farboudi-Jahromi, Asli D.A. Tasci, Sevil Sönmez

This study aims to examine the factors that influence hotel/motel employees’ helping behavior toward the victims of human trafficking.

Event tourist experience value: multi-item scale development and validation

Fenping Zhan, Chunlei Wang, Wenwei Luo, Jiayi Luo

No study to date has addressed the construct of event tourist experience value and there is no well-accepted value measurement method. This study aims to examine the underlying…

Females’ customer engagement with eco-friendly restaurants in Instagram: the role of past visits

Estefania Ballester, Carla Ruiz-Mafé, Natalia Rubio

The purpose of this study is to examine the effect on the customer brand engagement (CBE) of followers of an eco-friendly restaurant of their perceptions of the originality of the…