International Journal of Contemporary Hospitality Management: Volume 35 Issue 4

Guest editorial: The sharing economy in a post-pandemic world

Kevin Kam Fung So, Giampaolo Viglia, Stephanie Liu, Dan Wang

A systematic review of trust in sharing accommodation: progress and prospects from the multistakeholder perspective

Xiaoxiao Song, Huimin Gu, Yunpeng Li, Weijiao Ye

Trust has emerged as a crucial research topic in the sharing economy. However, scholarship on trust in sharing accommodation remains limited. By using stakeholder theory, this…

How do consumers select between hotels and Airbnb? A hierarchy of importance in accommodation choice

Makarand Amrish Mody, Sean Jung, Tarik Dogru, Courtney Suess

The purpose of this study is to examine the impact of key decision-making attributes on consumers’ choice of accommodation among and between hotels and Airbnb.

Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests’ trust and behavioral intentions

Maksim Godovykh, Robin M. Back, Diego Bufquin, Carissa Baker, Jeong-Yeol Park

This study aims to explore the influence of different types of cleanliness information provided on the Airbnb platform (hosts’ sanitation labels, Airbnb cleaning protocol and…

Do efforts to address safety pay off? Evidence from the sharing economy in the post–pandemic world

Rui Qi, Han Chen

Applying the value creation of corporate social responsibility (CSR), this study aims to investigate the direct effect of preventive measures in the postpandemic world on Airbnb…

Perceived barriers and negotiation of using peer-to-peer accommodation by Chinese consumers in the COVID-19 context

Zhiyong Li, Jiahui Huang, Songshan (Sam) Huang, Dan Huang

This study aims to understand Chinese consumers’ perceived barriers to using peer-to-peer (P2P) accommodation before and after the outbreak of COVID-19 and the negotiation…

All without leaving home: building a conceptual model of virtual tourism experiences

Wenqi Wei, Melissa A. Baker, Irem Onder

This study aims to use mixed methods to create a new conceptual framework to understand the unique characteristics of virtual tourism experiences (VTE), which has not been…

Effects of customers’ perceived risks of sharing economy on self-protective behavior toward COVID-19

Hyejo Hailey Shin, Miyoung Jeong, Natalia Zapata-Cuervo, Maricela Isabel Montes Guerra, Mi-Hea Cho, Yensoon Kim

This study aims to investigate how customers’ perceived risks of sharing economy (SE) affect their self-protective behaviors when using SE, leading to their future behavioral…

Platform-centric vs. multi-party service failure: an examination of consumers’ negative word of mouth about sharing economy platforms

Laurie Wu, Stephanie Q. Liu, Shihan (David) Ma, Lydia Hanks

This paper aims to identify platform-centric versus multiparty service failure on sharing economy platforms via topic modeling analysis of consumers’ negative online reviews. The…

Gig workers’ self-protective behaviour against legal risks: an application of protection motivation theory

Wai Ching Wilson Au, Nelson K.F. Tsang

Given the illegal nature of the gig economy in some cities, this study aims to draw on protection motivation theory to examine the formation of Uber drivers’ self-protective…

The transformative virtual experience paradigm: the case of Airbnb’s online experience

IpKin Anthony Wong, Mengwei Vivienne Lu, Shuyi Lin, Zhiwei (CJ) Lin

This research paper aims to explore Airbnb’s online experience initiative, which has sparked a new wave of virtual tourism to improvise a large assortment of experiential…

Modeling tourists’ preference between hotels and peer-to-peer (P2P) sharing accommodation: a pre- and post-COVID-19 comparison

Shun Ye, Sut Ieng Lei, Xiaoyou Zhao, Lin Zhu, Rob Law

With the rapid development of sharing economy, travelers are facing choices between conventional hotels and the peer-to-peer sharing accommodation in urban tourism. The purpose of…

Risk or benefit? Economic and sociocultural impact of P2P accommodation on community resilience, consumer perception and behavioral intention

Hhye Won Shin, Sungsik Yoon, Shinyong Jung, Alei Fan

Drawing on the social exchange theory, stakeholder theory and extended theory of reasoned action, this study aims to investigate how consumers view the economic and sociocultural…

The well-being of gig workers in the sharing economy during COVID-19

Yanning Li, Shi (Tracy) Xu, Yitong Yu, Robert Meadows

The purpose of this study is to deepen our understanding of the well-being of transient organizations/groups and to use this to develop a novel conceptual framework of gig worker…

Labor market transformation in the hospitality gig economy in a post pandemic era: impacts of institutional governance

Pearl M.C. Lin, Kang-Lin Peng, Wai Ching Wilson Au, Tom Baum

The COVID-19 pandemic has caused the food delivery sector to boom as people continue to rely on services provided by online catering platforms (OCPs). However, because of the…

Antecedents and intervention mechanisms of institutional distrust of P2P accommodations during COVID-19 in China

Shixuan Fu, Jingjing Yang, Linlin Su

COVID-19 affects the peer-to-peer (P2P) accommodation industry. With regard to prospect theory, individuals’ negative emotions, such as institutional distrust, are easily evoked…

Perceived differences in peer-to-peer accommodation before and after COVID-19: evidence from China

Lina Zhong, Jiating Liu, Alastair M. Morrison, Yingchao Dong, Mengyao Zhu, Lei Li

Based on text content analysis using big data, this study aims to explore differences in guest perceptions of peer-to-peer accommodations before and after COVID-19 to provide…

Tour guides’ self-efficacy and resilience capability building through sharing economy platforms

Kaiti Shang, Daisy X.F. Fan, Dimitrios Buhalis

This study aims to explore how the local tour guides (LTGs) operate through the sharing economy platform. This study explores how LTGs have responded to the COVID-19 pandemic…