International Journal of Contemporary Hospitality Management: Volume 35 Issue 2

Indoor air quality monitoring and management in hospitality: an overarching framework

Sara Zanni, Matteo Mura, Mariolina Longo, Gabriella Motta, Davide Caiulo

This study aims to provide a comprehensive framework for the study of indoor air quality (IAQ) in hospitality premises. The goal is to identify the drivers of air pollution, both…

Identifying core “responsible leadership” practices for SME restaurants

José Alberto Castañeda García, Juan Miguel Rey Pino, Zakaria Elkhwesky , Islam Elbayoumi Salem

The purpose of this study is to identify the core responsible leadership (RL) practices that are most relevant to small- and medium-sized enterprises (SME) restaurants…

Burnout and counterproductive workplace behaviours among frontline hospitality employees: the effect of perceived contract precarity

Elaine Wallace, Joseph Coughlan

This study aims to investigate affective commitment (ACS) and leader–member exchange (LMX) as resources mitigating against burnout and counterproductive work behaviours (CWBs) in…

Human vs robot baristas during the COVID-19 pandemic: effects of masks and vaccines on perceived safety and visit intention

Miju Choi, Youngjoon Choi, Seongseop (Sam) Kim, Frank Badu-Baiden

This study aims to compare the effect of barista type (human vs robot) on perceived safety and examine the role of two moderators (mask-wearing and coronavirus vaccination) on the…

The perils of hospitality internship: a growth curve approach to job motivation change

Shi Xu, Zhiwei (CJ) Lin, Mang He, IpKin Anthony Wong

Why would a hospitality or tourism enterprise’s talent program backfire to demotivate interns from engaging in their jobs? This study aim to synthesize theoretical strands from…

Measuring the social sustainability of hotels: a case study from the Canary Islands

Beatriz Guzmán-Pérez, Javier Mendoza-Jiménez, María Victoria Pérez-Monteverde

This study aims to demonstrate the derivation of social sustainability metrics that guide the decision-making of hotel managers regarding sustainability strategies based on the…

A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research

Zakaria Elkhwesky, Esraa Fayez Youssif Elkhwesky

Internet of Things (IoT) is a key enabler of big data and it is critical toward a new age of firm's architecture and proper decision-making for the industry. IoT adoption by the…

Looking back three decades of hospitality and tourism technology research: a bibliometric approach

Hyejo Hailey Shin, Seunghun Shin, Jaehee Gim

This study aims to identify the knowledge development and thematic evolvement in hospitality and tourism technology research, and to suggest potential directions for studies in…

Reflective and composite scales in tourism and hospitality research: revising the scale development procedure

S. Mostafa Rasoolimanesh, Faizan Ali, Josip Mikulić, Seden Dogan

The purpose of this paper is to critically review and synthesize the scale development practices in hospitality and tourism and propose updated guidelines applicable for both…

Managers’ attitudes toward employees with depression and organizational citizenship behaviors in the hospitality industry: assessing the mediating role of personality

Valentini Kalargyrou, Vidya Sundar, Shiva Jahani

This study aims to examine the individual and contextual predictors of managerial attitudes toward employees with chronic depression (EwCD) in the hospitality and tourism field…

The past of tourist behaviour in hospitality and tourism in difficult times: a systematic review of literature (1978–2020)

Kadir Çakar, Şehmus Aykol

The purpose of this study is to fill a gap in literature with a meta-analysis of previous studies assessing the decision-making processes of travellers when choosing holiday…

Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era

Jinkyung Jenny Kim, Jin-Soo Lee, Heesup Han

This study aims to draw on customer experience theory to shed light on how hotel in-room amenities foster customer experience, which continues to form brand attitude and loyalty…

Supervisor incivility and turnover intention of the employees in the hospitality industry of China

Jie Yin, Yingchao Ji, Yensen Ni

As supervisor incivility and its negative effect may impact employees’ psychological health and even the sustainable development of hospitality enterprises, this study aims to…

Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing

Dimitrios Buhalis, Michael S. Lin, Daniel Leung

Metaverse blends the physical and virtual worlds, revolutionizing how hospitality customers and hospitality organizations facilitate the co-creation of transformational…

Is eco-label hotel engagement the pathway to sustainability practices via entrepreneurial resilience and orientation in Oman? Findings from PLS-SEM and fsQCA

Islam Elbayoumi Salem, Ahmed Mohamed Elbaz, Alamir Al-alawi, Nasser Alhamar Alkathiri, Zakaria Elkhwesky

This study aims to examine the role of eco-label hotel engagement as a pathway to sustainable practices via scouting entrepreneurial resilience and orientation at highly ranked…

COVID-19 two years on: a review of COVID-19-related empirical research in major tourism and hospitality journals

Songshan (Sam) Huang, Xuequn Wang

This study aims to provide a timely review of the COVID-19-related empirical research published in 19 quartile one (Q1) and quartile two (Q2) tourism and hospitality journals in…

What have hosts overlooked for improving stay experience in accommodation-sharing? Empirical evidence from Airbnb customer reviews

Carmen Kar Hang Lee, Ying Kei Tse, Minhao Zhang, Yichuan Wang

In accommodation-sharing, hosts must provide satisfactory stay experiences for guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the…