International Journal of Contemporary Hospitality Management: Volume 35 Issue 11

Diversity and inclusion in hospitality and tourism: Guest editorial

Wan Yang, Juan M. Madera, Shi (Tracy) Xu, Laurie Wu, Emily (Jintao) Ma

Family travel among people with autism: challenges and support needs

Zhiyue Zhao, Da Shi, Xiaoxiao Qi, Yawen Shan, Xiyi Liu

People with autism and their families struggle with travel because of its complexity. This study aims to promote travel participation by exploring the travel needs and patterns of…

Diversity, equity, and inclusion practices: a Delphi study to build a consensus in hospitality and tourism organizations

Sandra Sun-Ah Ponting, Alana Dillette

The purpose of this study is to explore the development and implementation of diversity, equity and inclusion (DEI) practices in hospitality and tourism organizations through the…

The impacts of pandemic-related media coverage on workplace ageism among younger hospitality and tourism employees

Yun Ying Zhong, Xi Yu Leung, Jie Sun, Boon Peng Ng

This study aims to investigate the impacts of pandemic-related media coverage on younger hospitality and tourism employees’ ageist attitudes toward older people by applying the…

An attribution account of the effects of leaders’ gender and abusive supervision on employee insubordination

Dongwon Yun, Cass Shum

Drawing on attribution theory, this study aims to examine how and when abusive supervision affects insubordination, focusing on employees’ attribution bias related to leader…

Leadership inclusion theory: a grounded theory study on hotel executives

Michelle Russen, Mary Dawson, Juan M. Madera, Miranda Kitterlin-Lynch, Jéanna L. Abbott

The purpose of this study is to develop a theory that explains how organizations can create a more inclusive atmosphere on the individual, organizational and societal levels. The…

Socioeconomic diversity in the hospitality industry: the relationship between social class background, family expectations and career outcomes

Lindsey Lee, Heyao Yu

This study aims to investigate socioeconomic diversity in the hospitality industry by examining the relationship between social class background, family expectations and career…

“What it do?” The effects of racial code-switching on industry turnover intention

Jaimi Garlington, Cass Shum, Gloria Wong-Padoongpatt, Laura Book

Racial code-switching is an impression management behavior for people to blend into social and professional situations by adhering to norms outside their own. Drawing on the…

What really matters: an exploratory sequential mixed-method study of women’s hospitality professional identities

Sandra Sun-Ah Ponting, Heyao Chandler Yu, Lindsey Lee, Nikki Gonzales

Through the lens of professional identity (PID), this paper aims to examine what matters to women when reflecting on their professions in hospitality. The purpose of this…

Whiteness as credential: exploring the lived experiences of ethnically diverse UK event professionals through the theory of racialised organisations

Thomas Fletcher, Katherine Dashper, Bernadette Albert

The events sector is an innovative and dynamic working environment that requires a creative and diverse workforce to help it thrive. However, in the main, the events workforce is…

Tokenism in the workplace: does brand activism benefit LGBTQ+ employees in the hospitality industry?

Vanja Bogicevic, Yizhi Li, Edward D. Salvato

Hospitality firms adopted diverse hiring policies and public declarations of support for LGBTQ+ causes through brand activism. The impact of activism on LGBTQ+ employees’…

Keeping warm: racial disparities of warmth judgments in the service industry

Lindsey Lee, Heyao Yu, Phillip M. Jolly

People develop general stereotypes and beliefs about how people look and behave, and discrepancies in perceptions of warmth and competence can lead to incongruence in expected…

Diversity and inclusion in hospitality and tourism: bridging the gap between employee and customer perspectives

Juan M. Madera, Wan Yang, Laurie Wu, Emily (Jintao) Ma, Shi (Tracy) Xu

This paper aims to provide a critical reflection on diversity and inclusion research from the hospitality and tourism literature.

Do employees’ perceptions of diversity management enhance firm’s financial performance: the moderating role of board members’ diversity level

Juhwan Lim, Yue Vaughan, Jichul Jang

The hospitality industry has one of the most diversified workforces. This study aims to examine the effect of employees’ perceptions toward diversity management on the company’s…

The influence of diversity management initiatives on firm-level diversity: evidence from the restaurant and foodservice industry

J. Bruce Tracey, Vinh Le, David W. Brannon, Sue Crystal-Mansour, Maria Golubovskaya, Richard N.S. Robinson

The purpose of this study is to extend the findings from a very limited number of studies that have focused on the potential antecedents of firm diversity. Specifically, the…

Impact of socioeconomic prosperity and race on crowdfunding success

Yoon Koh, Xiaodan Mao-Clark, Agnes DeFranco

Prior research treated entrepreneurs’ actions as purely opportunistic and voluntary, excluding social and economic systems’ influence on entrepreneurial actions. However, the…

Polluted psyche: the effect of regional discrimination on tourists’ unethical behavior intention

Yaoqi Li, Jinghua Tu, Mang He, Pei Liu

This study aims to examine the effect of regional discrimination on tourists’ unethical behavior intention and the mediating role of tourist anger. Furthermore, the study examines…