International Journal of Contemporary Hospitality Management: Volume 34 Issue 8

Guest editorial: The past, present and future of hospitality research

Priyanko Guchait, SaeHya Ann

Customers’ perceptions of hotel AI-enabled voice assistants: does brand matter?

Ruiying Cai, Lisa Nicole Cain, Hyeongjin Jeon

Extending the technology acceptance model (TAM) to a new context, the purpose of this paper is to propose an integrative model of the brand of artificial intelligence-enabled…

What is my calling? An exploratory mixed-methods approach to conceptualizing hospitality career calling

Lindsey Lee, Sandra Sun-Ah Ponting, Ankita Ghosh, Hyounae (Kelly) Min

This study aims to provide important insights in advancing the hospitality workforce by exploring the dimensions of calling. By identifying significant calling dimensions among…

Online food delivery research: a systematic literature review

Arvind Shroff, Bhavin J. Shah, Hasmukh Gajjar

Online food delivery (OFD) has witnessed momentous consumer adoption in the past few years, and COVID-19, if anything, is only accelerating its growth. This paper captures…

A systematic review of work–family enrichment in the hospitality industry

Tianjian Liu, Chunhao (Victor) Wei, Yee Ming Lee

This study aims to systematically review the work–family enrichment (WFE) studies in hospitality and tourism management and provide insight into the patterns and trends of WFE…

Biophilic design for urban hotels – prospective hospitality employees’ perspectives

Renata Fernandes Guzzo, Courtney Suess, Tiffany S. Legendre

The purpose of this paper is to investigate a holistic way of incorporating biophilic building design that creates a restorative environment attractive to prospective urban hotel…

Recovery experience of wellness tourism and place attachment: insights from feelings-as-information theory

Mang He, Biqiang Liu, Yaoqi Li

This study, guided by the feelings-as-information theory, aims to explore the effect of recovery experience of wellness tourism (REWT) on place attachment, alongside an…

Choreograph postpartum care experiencescapes in a resort setting

Ingrid Y. Lin, Anna Mattila

The purpose of this paper is to apply the concept of holistic wellness to a postpartum care resort experiencescape to enhance women’s health and well-being. Several relevant…

Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness

Heyao Yu, Cass Shum, Michelle Alcorn, Jie Sun, Zhaoli He

There has been a dramatic increase in the adoption of service robots in hotels, potentially replacing the human workforce. Drawing on Social Amplification of Risk Framework, this…

Pride or empathy? Exploring effective CSR communication strategies on social media

Zeya He, Stephanie Liu, Bo H. Ferns, Cary C. Countryman

Focusing on the corporate social responsibility (CSR) communication context, the present research aims to understand when and why featuring pride versus empathy in a hospitality…

Daily spillover from home to work: the role of workplace mindfulness and daily customer mistreatment

Xiaolin (Crystal) Shi, Xingyu Wang

This daily diary study aims to examine the influences of daily poor sleep quality on employees’ emotional exhaustion at work via negative affect at home. Additionally, this study…

Sustainability in hospitality and tourism: a review of key research topics from 1994 to 2020

Arturo Molina-Collado, María Leticia Santos-Vijande, Mar Gómez-Rico, Juan M. Madera

The purpose of this study is to examine the scientific research related to sustainability in hospitality and tourism from 1994 to 2020 by conducting bibliometric and science…

Cocreating food experience “delivered” from iconic local restaurants

Xi Yu Leung, Xingyu Wang, Jamie Alexander Levitt, Lu Lu

This study aims to explore an emerging phenomenon – gourmet meal kits delivered to out-of-towners from iconic local restaurants. This study explores the interplay of goal framing…

Management commitment to the ecological environment, green work engagement and their effects on hotel employees’ green work outcomes

Tuna Karatepe, Ali Ozturen, Osman M. Karatepe, M. Mithat Uner, Taegoo Terry Kim

Using social exchange, signaling, job demands-resources and reformulation of attitude theories, the purpose of this paper is to propose and test a research model in which green…

Analyzing the impact of COVID-19 on the financial performance of the hospitality and tourism industries: an ensemble MCDM approach in the Indian context

Swagata Ghosh, Mousumi Bhattacharya

The Indian hospitality and tourism industries, major economic growth drivers and employment generators, have been greatly affected by the outbreak of the COVID-19 pandemic. In FY…

Building a thematic framework of identity research in hospitality organizations: a systematic literature review approach

Sandra Sun-Ah Ponting, Lindsey Lee

The purpose of this study is to systematically review and synthesize identity research in the hospitality management literature. A critical revision of identity research in…

The antecedents of customer mistreatment: a meta-analytic review

Pei Liu, Yu Ma, Xin Li, Caodie Peng, Yaoqi Li

Frontline service employees are often subjected to customer mistreatment and considerable studies have tested outcomes of customer mistreatment. However, the importance of its…