Table of contents
How visual attention to social media cues impacts visit intention and liking expectation for restaurants
Aline Simonetti, Enrique BigneThe purpose of this study is to examine how social media (TripAdvisor) content influences restaurant visit intentions and liking expectations, how online review valence affect the…
How does customer cooperation affect employees’ prosocial service behavior in upscale Chinese hotels? An affective social exchange perspective
Ying Wang, Yun Zhang, Feng Zeng XuGuided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline employees’…
COVID-19 impact on hospitality retail employees’ turnover intentions
Glenn McCartney, Charlene Lai Chi In, José Soares de Albergaria Ferreira PintoThis study aims to examine effects of the COVID-19-induced lockdown on turnover intentions (TI) for the hospitality retail sector.
Professional event associations in crisis: exploring the relationship between recovery strategy fit and organizational commitments from the perspective of members
Shinyong Jung, Jiyun Kang, Hhye Won ShinThis study aims to explore how professional event associations’ recovery strategies are perceived by members and to measure the consequent influence of the perceived fit of…
An assessment of crisis management techniques in hotels in London and Stockholm as response to COVID-19’s economic impact
Gary Waller, Saeid AbbasianThe purpose of this study is to gain a deeper understanding on if and how hotel senior managers (HSMs) in four-star chain hotels in London and Stockholm implemented crisis…
Impact of green human resource practices on hotel environmental performance: the moderating effect of environmental knowledge and individual green values
Syed Ali Raza, Komal Akram KhanGreen management initiatives are an influential factor for forward-thinking corporations across the globe. Human resource (HR) practitioners find incorporating sustainable…
Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation
Hye Young Moon, Bo Youn LeeThis study aims to investigate the effects of consumers’ motivations on behavioral intention to use self-service technology (SST) in airline services exploring multimediating…
Craft beer in the situational context of restaurants: effects of product involvement and antecedents
Johan Bruwer, Justin CohenCraft beer (CB) has gained prominence in the on-premise trade in the USA, which has become the world’s largest market for CB. Academically based research in the hospitality domain…
Entrepreneurial motives, entrepreneurial success and life satisfaction of refugees venturing in tourism and hospitality
Gurel Cetin, Levent Altinay, Zaid Alrawadieh, Faizan AliA burgeoning stream of tourism and hospitality research highlights the role of entrepreneurship in bringing about positive social and economic outcomes for both refugees…
The role of knowledge sharing in hotel newcomer socialization: a formal intervention program
Junbang Lan, Chi-Sum Wong, IpKin Anthony WongHospitality managers face constant challenges in promoting hotel service principles such as innovation and flexibility to their new employees, as such knowledge is usually tacit…
Smart dining, smart restaurant, and smart service quality (SSQ)
IpKin Anthony Wong, Jingwen Huang, Zhiwei (CJ) Lin, Haoyue JiaoHave you been to a smart restaurant, and how were its services? A common limitation of hospitality studies stems from the lack of research on how service quality is shaped within…
Does Michelin effect exist? An empirical study on the effects of Michelin stars
Dohyung Bang, Kyuwan Choi, Alex Jiyoung KimReceiving Michelin stars is considered an effective marketing tool and a prestigious certification in the restaurant industry. However, the direct effects of Michelin stars on…
Big data analytics and hotel guest experience: a critical analysis of the literature
Zohreh Zara Zarezadeh, Raymond Rastegar, Zheng XiangGuest experience and satisfaction have been central constructs in the hospitality management literature for decades. In recent years, the use of big data as an increasing trending…
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
Hakseung ShinGiven the recent growth of service robot research in hospitality and tourism management (HTM), the purpose of this study is to identify a research agenda by conducting a…
Restaurant-visit intention: do anthropomorphic cues, brand awareness and subjective social class interact?
Heewon Kim, SooCheong (Shawn) JangGiven the increasing need after the outbreak of COVID-19 to encourage restaurant customers to dine in, the purpose of this paper is to examine the effects that anthropomorphic…
Quality certifications in the TripAdvisor era. Are they outdated?
Adrian Castro-Lopez, Laura Caso Fernández-Pacheco, Víctor Iglesias, Javier De la BallinaThis study aims to analyzes the effects of the consumer-generated media (CGM) boom on hotel managers’ investment behavior concerning quality signals.
Contemporary leadership in hospitality: a review and research agenda
Irene Huertas-Valdivia, Thais González-Torres, Juan-José Nájera-SánchezThis paper aims to provide a comprehensive, structured, objective bibliometric review of the main leadership styles investigated in the hospitality industry from 1977 to 2021…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus