International Journal of Contemporary Hospitality Management: Volume 34 Issue 5

New insights into the measurement model of a new scale for evaluating restaurant service quality during major infectious disease outbreaks

Ya-Yuan Chang, Ching-Chan Cheng

Consumers prefer to choose restaurants that value hygiene and safety; therefore, appropriate epidemic prevention measures could restore 30% of lost customers and enhance a…

The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work

Yongrui Guo, Xinyi Hou

This study aims to examine the effects of job crafting on the work engagement of tour leaders mediated by person-job fit and the meaningfulness of work.

Indirect customer-to-customer interactions and experiential value: examining solo and social diners

Wenjia Han, Wen Jiang, Jason Tang, Carola Raab, Anjala Krishen

This study aims to examine whether indirect customer-to-customer interactions (CCI) affect consumers’ behavioral intentions and how that effect is generated. It also explores the…

Motivation behind review provision in online travel communities: do hometowner contributions matter?

Sai Liang, Qiang Ye, Xiaoxia Zhang, Rob Law, Caiyan Gong

Online reviews have become increasingly important and numerous studies have noted the effect of social factors on the review provision of users. The purpose of this study is to…

Pricing research in hospitality and tourism and marketing literature: a systematic review and research agenda

Wenjia Han, Billy Bai

This study systematically reviewed pricing research published in leading marketing and hospitality and tourism (H&T) journals between 2010 and 2019. It attempts to concretize the…

Top management team gender diversity and firm risk-taking in the hospitality industry

Ozgur Ozdemir, Ezgi Erkmen

The purpose of this study is to investigate the link between top management team (TMT) gender diversity and firm risk-taking in hospitality companies. The study also links female…

Implementing dynamic revenue management in hotels during Covid-19: value stream and wavelet coherence perspectives

Karam Zaki

Practicing flexible revenue management (RM) at hotels during Covid-19 is essential. The well-performed hotels ponder how to transform the target from revenue to net profits. This…

Using hotel reviews to assess hotel frontline employees’ roles and performances

Feng Hu, Rohit Trivedi, Thorsten Teichert

This study aims to explore how marketers can use text mining to analyze actors, actions and performance effects of service encounters by building on the role theory. This enables…

A supervised data mining approach for predicting comment card ratings

Abdullah Tanrısevdi, Gözde Öztürk, Ahmet Cumhur Öztürk

The purpose of this study is to develop a review rating prediction method based on a supervised text mining approach for unrated customer reviews.

Drivers and interrelationships of three types of pro-environmental behaviors in the workplace

Minseong Kim, Sae-Mi Lee

Prior research in the human resources management fields focused primarily on one type of employees’ pro-environmental behaviors yet failed to empirically investigate…

Will catering employees’ job dissatisfaction lead to brand sabotage behavior? A study based on conservation of resources and complexity theories

Jiamin Peng, Xiaoyun Yang, Xinhua Guan, Lian Zhou, Tzung-Cheng Huan

Integrating conservation of resources (COR) and complexity theories, this study aims to develop and assess a research model of the relationship between job dissatisfaction and…

The effect of generalist CEOs on social novelty in the restaurant industry

Sungbeen Park, Seoki Lee

Through the lens of the upper echelons theory, this study aims to investigate how generalist chief executive officers (CEOs) affect social novelty. This paper also explores the…

A systematic and critical review of leadership styles in contemporary hospitality: a roadmap and a call for future research

Zakaria Elkhwesky, Islam Elbayoumi Salem, Haywantee Ramkissoon, José-Alberto Castañeda-García

The purpose of this paper is to provide an overview of leadership styles in the hospitality industry. It also demonstrates theories used in hospitality leadership styles research…

Beyond simple messaging: a review of crisis communication research in hospitality and tourism

Bingjie Liu-Lastres

Crisis communication is an essential component of crisis management in hospitality and tourism. Yet few studies have offered a clear impression of the state of knowledge in this…

How do beer prices vary across different pubs? An empirical study

Ekaterina Shakina, Ignazio Cabras

This paper aims to investigate the impact of pubs and breweries’ attributes on beer prices by exploring and examining the variation of beer prices across pubs in York, UK.

Robots at your service: value facilitation and value co-creation in restaurants

Xiya Zhang, M.S. Balaji, Yangyang Jiang

This paper aims to understand the process of guest-robot value co-creation in the restaurant context. It empirically examines the guest perception of value facilitation by service…

Consumers’ untrust and behavioral intentions in the backdrop of hotel booking attributes

Naeem Akhtar, Umar Iqbal Siddiqi, Tahir Islam, Justin Paul

The study aims to investigate how hotel booking attributes (i.e. perceived privacy, perceived certification and perceived assurance) engender consumers’ untrust and consequent…