International Journal of Contemporary Hospitality Management: Volume 34 Issue 3

The construction of the affinity-seeking strategies of Airbnb homestay hosts

Hanqin Qiu, Dongzhi Chen, Jian-Wu Bi, Jiaying Lyu, Qinghui Li

This study aims to explore the dimensions and sub-factors of Airbnb hosts’ affinity-seeking strategies. It also aims to build a conceptual framework of hosts’ affinity-seeking…

From curious to connoisseur: a longitudinal segmentation of attendees at a Chinese wine festival

Fangfang Shi, Shaojun Ji, David Weaver, Ming-Feng Huang

This study aims to examine the components and evolution of the Chinese wine festival market using the Dalian International Wine and Dine Festival (DIWDF) as a case study.

The synergistic impact between internationalization and supply-and-demand interaction on firm performance: a study of environmental responsibility in social networking service

YooJung Kim, Yejung Seo

This study aims to investigate the relationship between environmental activities and consumer engagement on firm performance according to supply-and-demand perceptions, and…

Beauty premium or beauty penalty in sharing accommodation situations based on lay theories

Yaoqi Li, Lixin Peng, Shuang Ma, Xiaoman Zhou

Limited research has paid attention to the physical attractiveness stereotype in peer-to-peer sharing accommodation settings. Since the high-risk situations in sharing…

Critical success factors of green hotel investment in Taiwan

Kuo-Ning Liu, Clark Hu

This study aims to address research gaps by constructing critical success factors (CSFs) in the context of green hotel investment in Taiwan. It contributes to the domain knowledge…

Consumer approach intentions amid COVID-19: the role of safety compliance and perceived risk

Amro A. Maher, Tamer H. Elsharnouby, Abdullah M. Aljafari

This study aims to investigate how employee and other-consumer safety compliance amid the COVID-19 outbreak influences a focal consumer’s intention to approach a service…

A qualitative study of antecedents of enduring involvement and its role in dining experiences of tourists

Arman Akhoondnejad, Christopher Rosin, Charles Brennan

Considering the importance of involvement in experience, this paper aims to understand what factors lead to enduring involvement and how this type of involvement influences the…

Poverty and tourism decision-making: a chaordic perspective

Anna Farmaki, Nikolaos Pappas

The influence of destinations’ poverty on tourism decision-making and, more precisely, destination selection has received scant attention despite the increasing importance of…

How does discrimination occur in hospitality and tourism services, and what shall we do? A critical literature review

Lingxu Zhou, Jingyu Liu, Deguang Liu

This study aims to critically review the research on the phenomenon of discrimination in hospitality and tourism services to identify the key thematic areas, scenarios…

Role of affective forecasting in customers’ hotel service experiences

Mathieu Lajante, Riadh Ladhari, Elodie Massa

Research on the role of affective forecasting in hotel service experiences is in its infancy, and several crucial questions remain unanswered. This study aims to posit that…

Family-supportive supervisor behaviors and employee turnover intention in the foodservice industry: does gender matter?

Phillip M. Jolly, Susan E. Gordon, Timothy T. Self

The restaurant industry is characterized by long hours, intense job demands and a lack of work-life balance. While a growing body of research has investigated methods for…

Human resource management studies in hospitality and tourism domain: a bibliometric analysis

Elbeyi Pelit, Esra Katircioglu

Bibliometric analysis allows examining a large volume of bibliometric data within an objective perspective. The purpose of this study is to conduct a bibliometric analysis to…

Does social class matter in recovering self-service technology failures?

Heewon Kim, SooCheong (Shawn) Jang

This paper aims to examine the interaction effect among the subjective social class, service level and recovery type on post-failure service evaluations (recovery satisfaction and…

Artificial intelligence: a systematic review of methods and applications in hospitality and tourism

Zohreh Doborjeh, Nigel Hemmington, Maryam Doborjeh, Nikola Kasabov

Several review articles have been published within the Artificial Intelligence (AI) literature that have explored a range of applications within the tourism and hospitality…

Restaurant management and food waste reduction: factors affecting attitudes and intentions in restaurants of Spain

Viachaslau Filimonau, Ayşen Coşkun, Belen Derqui, Jorge Matute

Although the challenge of food waste (FW) in the foodservice sector is significant, restaurant managers do not always engage in its reduction. The psychological reasons for this…

Residents’ perceptions of environmental certification, environmental impacts and support for the world expo 2015: the moderating effect of place attachment

Girish Prayag, Mesbahuddin Chowdhury, Daniel Prajogo, Marcello Mariani, Andrea Guizzardi

Based on social exchange theory (SET) and signaling theory (ST), this study aims to evaluate how an event’s perceived environmental certification (PEC) by residents, affect their…

Why do hotel interns stay in the hospitality and tourism industry? An interactionist perspective of organizational socialization

Xiaoman Zhou, Yaou Hu, Yaoqi Li, Biyan Wen

Promoting interns’ organizational socialization has become an urgent concern for the hotel industry. Building on career construction theory, this study aims to use a time-lagged…