International Journal of Contemporary Hospitality Management: Volume 34 Issue 10

You don’t have to tip the human waiters anymore, but … Unveiling factors that influence consumers’ willingness to pay a price premium for robotic restaurants

Stephanie Hui-Wen Chuah, Siriprapha Jitanugoon, Pittinun Puntha, Eugene Cheng-Xi Aw

This study aims to simultaneously examine the influence of demographic, psychographic and situational factors on consumers’ willingness to pay a price premium (WTPp) for robotic…

Why customer mistreatment undermines hospitality employees’ performance: the moderating role of job crafting

Wenzhu Lu, Haibo Wu, Shanshi Liu, Zisheng Guo, Xiongtao He

Based on the person-environment (P-E) fit theory, this study aims to explore the effect of customer mistreatment on the reduced service performance of hospitality employees…

What affects the online ratings of restaurant consumers: a research perspective on text-mining big data analysis

Jun Liu, Yunyun Yu, Fuad Mehraliyev, Sike Hu, Jiaqi Chen

Despite a significant focus on customer evaluation and sentiment analysis, limited attention has been paid to discrete emotional perspective in terms of the emotionality used in…

Cue congruence effects of attribute performance and hosts’ service quality attributes on room sales on peer-to-peer accommodation platforms

Dongzhi Chen, Jian-Wu Bi

This study aims to explore how attribute performance and hosts’ service quality attributes affect room sales on peer-to-peer (P2P) platforms from the cue congruence perspective.

Outcomes of environmental awareness

Mona Bouzari, Homayoun Pasha Safavi, Taraneh Foroutan

Grounded on the collected data and basic view of the belief-action-outcome, the current study aims to investigate the mediating role of environmental commitment (EC) in the…

Beyond “good company”: The mediating role of innovation in the corporate social responsibility and corporate firm performance relationship

Changsok Yoo, Jihwan Yeon, Seoki Lee

The link between corporate social responsibility (CSR) and corporate firm performance (CFP) has been extensively studied, but a significant research gap remains when considering…

User-generated reviews and the financial performance of restaurants

Saddam Abdullah, Philippe Van Cauwenberge, Heidi Vander Bauwhede, Peter O'Connor

This paper aims to examine the impact of selected characteristics (rating, volume and variability) of online user-generated reviews on the bottom-line profitability of restaurants.

Examining airline employees’ work-related stress and coping strategies during the global tourism crisis

Bee-Lia Chua, Amr Al-Ansi, Seongseop (Sam) Kim, Antony King Fung Wong, Heesup Han

This study aims to investigate the theoretical relationships between job stressors, psychological stress and coping strategies in the context of the global travel and tourism…

The interaction effects of congruence type, assessment perspective and social distance on visit intention

Li Wang, Xiangdong Shen, Lei Yan, Pengfei Li

The purpose of this study is to explore the three-way interaction effects among congruence type (proximal vs distal) of nonverbal ad messages, assessment perspective (internal vs…

From teamwork to psychological well-being and job performance: the role of CSR in the workplace

Ho-Seok Kim, Minseong Kim, Dongwoo Koo

Although the positive impact of corporate social responsibility (CSR) initiatives on personal and organizational outcomes has been studied in the fields of human resource…

A comparative review of hospitality and tourism innovation research in academic and trade journals

Anqi Cao, Fangfang Shi, Billy Bai

The purpose of this review paper is to identify the themes of hospitality and tourism innovation research published in academic and trade journals between 2010 and 2020, to…

To speak or not to speak: motivators for internal whistleblowing in hotel industry

Shalini Srivastava, Pragya Gupta

Using self-determination theory as the theoretical framework, the study examines the role of workplace spirituality in motivating internal whistleblowing in an organization and…

Perceived price and trustworthiness of online reviews: different levels of promotion and customer type

Huifeng Pan, Zhiqiang Liu, Hong-Youl Ha

Prior hospitality studies have reviewed review trustworthiness and perceived price as predictors of restaurant selection. However, the impacts of these two factors may vary by…

Local government’s role in promoting city hospitality: a meta-ethnography with a public management perspective

Carla Del Gesso, Rab Nawaz Lodhi, Cihan Cobanoglu

Adopting a public-management perspective, this study aims to conduct a meta-ethnography to discern local government’s role in city hospitality in terms of promoting the welcome…

Can developmental culture enhance team service innovation? Quantitative and qualitative analyses in the hospitality industry

Mingjun Yang, Tuan Trong Luu, David Qian

Service innovation benefits hospitality organizations’ service quality and competitive advantages. However, how and when team culture amplifies team service innovation is still…

Fueling the spirit of care to surmount hazing: foregrounding the role of spiritual leadership in inhibiting hazing in the hospitality context

Moazzam Ali, Muhammad Usman, Imran Shafique, Thomas Garavan, Muhammad Muavia

This study aims to investigate direct and indirect (via perceived caring climate) links between spiritual leadership and hazing at work in the hospitality context. The authors…