International Journal of Contemporary Hospitality Management: Volume 33 Issue 9

Guest editorial

Chris Baumann, Wujin Chu, Hume Winzar, Michael Cherry, Doris Viengkham

Adapt to not just survive but thrive: resilience strategies of five-star hotels at difficult times

Fangfang Shi, Da Shi, David Weaver, Carla Estefania Samaniego Chavez

This research aims to explore the strategies and tactics taken by five-star hotels to create and sustain competitiveness at difficult times, the role of innovation among the…

How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities

Chun Liu, Jingjing Yang

The purpose of this study is to explore how hotels evolve their dynamic capabilities to adjust their technology-based strategy to improve performance and to gain competitive…

Risk-induced competitive productivity in times of recession: a chaordic tourism decision-making perspective

Nikolaos Pappas, Kyriaki Glyptou

This study aims to explore the interface of competitive productivity (CP) levels in times of turbulence.

Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: a micro-level case

Li Ding

This study aims to examine the effect of restaurant employees’ challenge-hindrance appraisals toward smart technology, artificial intelligence, robotics and algorithms (STARA…

The competitive productivity (CP) of tourism destinations: an integrative conceptual framework and a reflection on big data and analytics

Marcello Mariani, Stefano Bresciani, Giovanni Battista Dagnino

The purpose of this study is twofold. First, this study elaborates an integrative conceptual framework of tourism destination competitive productivity (TDCP) by blending…

Toward maximization of peer-to-peer accommodation hosts’ competitive productivity (CP)

Sung In Kim, Jaewook Kim, Yoon Koh, John T. Bowen

The research purpose is to conceptualize competitive productivity (CP) in the peer-to-peer (P2P) accommodation businesses. This study aims to conceptualize the four driving forces…

Decision model innovation for competitive productivity (CP) in the airport industry

Srinath Rengarajan, Roger Moser, Louis Tillessen, Gopalakrishnan Narayanamurthy, Sai Shiva Jayanth Reddy

The purpose of this paper is to explore the impact of decision model innovation (DMI), set on the decision-making support for the customers, on customer satisfaction and the…

Hospitality business models, customer well-being and trust: the mediating role of competitive service advantage

Lenna V. Shulga, James A. Busser, Billy Bai

This study aims to examine how hospitality consumers of different generations appraise competitive service advantage (CSA) of service providers, based on providers’ business…

What drives restaurant competitive productivity (CP): a comprehensive examination at meso-micro levels

Meehee Cho, Mark A. Bonn, Hyo Sun Jung

This study identified essential drivers of competitive productivity (CP) within the restaurant context at the meso-micro levels. Following evidence from previous research, this…