International Journal of Contemporary Hospitality Management: Volume 33 Issue 8

How to enhance scholarly impact: recommendations for university administrators, researchers and educators

Herman Aguinis, Larry Yu, Cevat Tosun

The purpose of this study is to examine scholarly impact which is critical to universities in their aspiration to create, disseminate and apply knowledge. However, scholarly…

Well-being and career change intention: COVID-19’s impact on unemployed and furloughed hospitality workers

Chun-Chu (Bamboo) Chen, Ming-Hsiang Chen

This study aims to examine the psychological distress experienced by unemployed and furloughed hospitality workers during the COVID-19 crisis and further investigate how this…

Entrepreneurship in rural hospitality and tourism. A systematic literature review of past achievements and future promises

Arun Thirumalesh Madanaguli, Puneet Kaur, Stefano Bresciani, Amandeep Dhir

Entrepreneurship in the rural hospitality and tourism sector (RHT) has received wide attention in the past decade. However, a systematic review on this topic is currently lacking…

More than lip service to internal market orientation: a multilevel investigation of the role of internal service quality

Ziying Mo, Matthew Tingchi Liu, IpKin Anthony Wong

Drawing on self-determination theory and the service-profit chain, this study aims to expand the current understanding of the internal processes of internal market orientation…

Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?

Sandro Castaldo, Lara Penco, Giorgia Profumo

Cruising is one of the industries most susceptible to the current COVID-19 health crisis, due to the closed environment and the contacts between cruisers and crewmembers. This…

Consumer’s preferences among low-calorie food alternatives in casual dining restaurants

Xiaodi Sun, Barbara Almanza, Carl Behnke, Richard Ghiselli, Karen Byrd

This study aims to examine consumers’ preferences among four calorie-reducing approaches – resizing, reformulation, substitution and elimination – and to understand what motivates…

Emotional intelligence and job performance in the hospitality industry: a meta-analytic review

Chao Miao, Ronald H. Humphrey, Shanshan Qian

Hospitality workers are emotional labor workers because they must display appropriate emotions to their customers to provide outstanding service. Emotional intelligence (EI) helps…

Green mindfulness and green creativity nexus in hospitality industry: examining the effects of green process engagement and CSR

Masood Nawaz Kalyar, Fahad Ali, Imran Shafique

This study aims to examine the effect of frontline managers’ green mindfulness on their green creativity directly and through green creative process engagement (GCPE)…

Rebounding through the pandemic: towards the digitized and digitalized small hospitality business in China

Ruilin Zhu, Jinyuan Zhang

Grappling with the sweeping pandemic, the small hospitality business (SHB), smaller in scale and weaker in risk mitigation, has been seriously affected. The purpose of this study…

Construct validation of leaders’ motivating language in the context of the hotel industries of Bangladesh and Malaysia

Md Karim Rabiul, Tan Fee Yean, Ataul Karim Patwary, Ahmad Edwin Mohamed, Haim Hilman

This study aims to validate the motivating language scale developed by Mayfield et al. (1995) in the context of the hotel industries of Bangladesh and Malaysia.

Development of employees’ resilience in technologically turbulent environments: probing the mechanisms of consonance–dissonance and crisis leadership

Dagnachew L. Senbeto, Alice H.Y. Hon

This study aims to examine the impact of technological turbulence on employee resilience based on cognitive dissonance theory and through a process of consonance and dissonance…

Customer emotion research in hospitality and tourism: conceptualization, measurements, antecedents and consequences

Tuerxunbieke Tuerlan, Shanshi Li, Noel Scott

To clarify inconsistencies in the emotion elicitation process and to suggest avenues for advancing emotion research, this study aims to conduct a systematic review of emotion…

“Most Americans like their privacy.” Exploring privacy concerns through US guests’ reviews

David D’Acunto, Serena Volo, Raffaele Filieri

This study aims to explore US hotel guests’ privacy concerns with a twofold aim as follows: to investigate the privacy categories, themes and attributes most commonly discussed by…

Discovering the relationship among knowledge management, sustainability marketing and service improvement: the moderating role of consumer interest

Chih-Hsing Sam Liu, Tse-Ping Dong

The purpose of this study was to demonstrate “what” critical attributes are actually associated with the development of blockchain technology and “how” it influences service…

Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

Xingyu Wang, Priyanko Guchait, Do The Khoa, Aysin Paşamehmetoğlu

The purpose of this paper is to integrate tenets from the appraisal-based model of self-conscious emotions and the compass of shame theory to examine restaurant frontline…

Effects of faith-based attributes on hotel prices: the case of halal services

Avraam Papastathopoulos, Christos Koritos, Charilaos Mertzanis

For more than 40 years, researchers have examined an exhaustive set of attributes as price determinants in tourism and hospitality. In extending this rich research stream, this…

Do brand rumors matter? The role of brand equity and response strategy to brand rumor

Jihee Choi, Soobin Seo

This paper aims to investigate consumer responses to brand rumors and corporate rumor response strategies in the restaurant industry.