International Journal of Contemporary Hospitality Management: Volume 33 Issue 2

Creation and dissemination of hospitality and tourism research outputs in the new millennium

Antony King Fung Wong, Mehmet Ali Koseoglu, Seongseop (Sam) Kim

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Scent marketing: linking the scent congruence with brand image

Karim Errajaa, Patrick Legohérel, Bruno Daucé, Anil Bilgihan

The purpose of this study is to examine the role of scent congruence with the brand image in the formation of consumers’ reactions to the atmosphere of a place.

Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping

Mohammed Aboramadan, Mehmet Ali Turkmenoglu, Khalid Abed Dahleez, Berat Cicek

Building on leader-member exchange and social cognitive theories, this paper aims to propose a model of the influence of narcissistic leadership on hotel employees’ behavioral…

My home is your castle: forecasting the future of accommodation sharing

Shari-Estelle Gassmann, Robin Nunkoo, Victor Tiberius, Sascha Kraus

This paper aims to formulate the most probable future scenario for the accommodation sharing sector within the next five to ten years. It addresses the following six thematic…

Relative effects of human capital, social capital and psychological capital on hotel employees’ job performance

Songshan (Sam) Huang, Zhicheng Yu, Yuhong Shao, Meng Yu, Zhiyong Li

This study examines the relative effects of human capital (HC), social capital (SC) and psychological capital (PC) on hotel employees’ job performance.

Reading between the lines: analyzing online reviews by using a multi-method Web-analytics approach

Alekh Gour, Shikha Aggarwal, Mehmet Erdem

The dynamic yet volatile nature of tourism and travel industry in a competitive environment calls for enhanced marketing intelligence and analytics, especially for those entities…

Impact of organizational mistreatment on employee performance in the hotel industry

Aisha Sarwar, Lakhi Muhammad

The purpose of this paper is to investigate the factors that can hinder employee performance. Thereof, this study also investigates the mediating role of perceived incivility and…

Online review helpfulness: the moderating effects of review comprehensiveness

Yi Liu, Han-fen Hu

Consumers’ evaluation of online review helpfulness has been widely examined. The extant literature suggests that the attributes of review content (e.g. review length and…

Determinants of price and revenue for peer-to-peer hosts. The state of the art

Ruggero Sainaghi

This paper aims to explore two research questions. The first focuses on the main methodological characteristics of previous studies in the field of price and revenue research in…

Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender

Shuhao Li, Min Wei

This study aims to investigate the effect of hotel servicescape on customer citizenship behaviors “CCBs” by addressing customer engagement as a mediator and gender as a moderator.

Managing hotel revenue amid the COVID-19 crisis

Basak Denizci Guillet, Angela Mai Chi Chu

The revenue management (RM) discipline is built on the principle of demand-based pricing. This study aims to examine how and to what extent RM can be implemented in the hotel…

Water resources in the hotel industry: a systematic literature review

Natalia Antonova, Inés Ruiz-Rosa, Javier Mendoza-Jiménez

This study aims to structure research on water resources in the hotel industry, identifying the key areas and research gaps in this field.

Secretless pastry chefs on Instagram: the disclosure of culinary secrets on social media

Kai-Sean Lee, Chen-Wei (Willie) Tao

Informed by Mihaly Csikszentmihalyi’s systems view of creativity and Chad Borkenhagen’s conceptualization of open source cooking, this study explored how a group of extraordinary…

Using the social exchange theory to explore the employee-organization relationship in the hospitality industry

Jessica Vieira de Souza Meira, Murat Hancer

This research developed a conceptual model for the hospitality industry based on the employee-organization relationship using the social exchange theory as the theoretical…

The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context

Yoon Jung Jang

This study aims to examine the impact of green atmospheric and communicative servicescape dimensions on customers’ emotional and behavioral outcomes and explores the moderating…

Influences of artificial intelligence (AI) awareness on career competency and job burnout

Haiyan Kong, Yue Yuan, Yehuda Baruch, Naipeng Bu, Xinyu Jiang, Kangping Wang

The prevalence of artificial intelligence (AI) has considerably affected management and society. This paper aims to explore its potential impact on hospitality industry employees…

Experience perceptions, memorability and life satisfaction: a test and theory extension in the context of Oktoberfest

Robert J. Harrington, Michael C. Ottenbacher, Laura Schmidt, Jessica C. Murray, Burkhard von Freyberg

Based on the Oktoberfest context and memory-dominant logic (MDL), the purpose of the study included assessing drivers of the perceptions of experience uniqueness; if these drivers…