International Journal of Contemporary Hospitality Management: Volume 33 Issue 12

Addressing endogeneity: some (mostly) harmless recommendations

A. George Assaf, Mike Tsionas

This paper aims to focus on addressing endogeneity using instrument-free methods. The authors discuss some extensions to well-known techniques.

Listing popularity on the peer-to-peer accommodation platform: the heuristic-systematic and uncertainty reduction perspectives

Ruihe Yan, Kem Zikun Zhang, Xiang Gong

Listing popularity indicates the public’s interest in a listing on peer-to-peer (P2P) accommodation platforms. Although listing popularity is crucial to the survival and…

Empowering leadership in hospitality and tourism management: a systematic literature review

Giang Hoang, Elisabeth Wilson-Evered, Leonie Lockstone-Binney, Tuan Trong Luu

This study aims to review the empirical studies on empowering leadership in hospitality and tourism and proposes an associated research agenda.

A network analysis of cross-occupational skill transferability for the hospitality industry

Arthur Yan Huang, Tyler Fisher, Huiling Ding, Zhishan Guo

This paper aims to examine transferable skills and viable career transition pathways for hospitality and tourism workers. Future career prospects are discussed, along with the…

Determinants of instant messaging use for communication with hotels: a policy-capturing study

Sut Ieng Lei, Ksenia Kirillova, Dan Wang, Chuan Xiao

Mobile instant messaging (IM) has been increasingly adopted by hotels to communicate with customers. This study aims to explore communication between hotels and customers and…

Can human resource flexibility disentangle innovative work behavior among hospitality employees? The roles of harmonious passion and regulatory foci

Tuan Trong Luu

The ongoing improvement of hospitality services stems from innovative behavior among employees. This study aims to investigate how and when human resource (HR) flexibility…

Why travelers switch to the sharing accommodation platforms? A push-pull-mooring framework

Maomao Chi, Junjing Wang, Xin (Robert) Luo, Han Li

Drawing on and extending the push-pull-mooring (PPM) framework, this paper aims to empirically explore the influencing mechanism of traveler switching intention from the hotel…

A critical review of moderation analysis in tourism and hospitality research toward robust guidelines

S. Mostafa Rasoolimanesh, Mingzhuo Wang, Josip Mikulić, Puvaneswaran Kunasekaran

This article aims to propose guidelines to develop moderation hypotheses, assess moderators using the multigroup analysis and interaction effect approaches and interpret the…

Delivering warmth and expediting love: just-in-time CSR in the midst of COVID-19 mega disruption

Zhiwei (CJ) Lin, IpKin Anthony Wong, Shuyi Kara Lin, Yun Yang

This study aims to move beyond the current understanding of corporate social responsibility (CSR) to propose the concept of just-in-time (JIT) CSR as a metaphor that reflects…

Growing the pie: an examination of coopetition benefits in the US lodging industry

Timothy Webb, Srikanth Beldona, Zvi Schwartz, Simone Bianco

Coopetition is the simultaneous cooperation and competition among firms operating in a specific market. It is particularly relevant in tourism where many competing suppliers…

Examining restaurant purchase intention during crises: the role of message appeal

Minji Kim, Eun Joo Kim, Billy Bai

This paper aims to examine the joint role of the pandemic-induced source of crisis (i.e. health and social crisis) based on Maslow’s Hierarchy of Needs and message appeal in…

The relevance of relational capabilities in collaborative decisions

Valentina Della Corte, Massimo Aria, Giovanna Del Gaudio, Jay Brian Barney, Cihan Cobanoglu, Fabiana Sepe

This study aims to focus on inter-firm collaboration, exploring the main capabilities that can make a business more or less open to collaboration; it also considers the role of…

Organizational justice in the hotel industry: revisiting GLOBE from a national culture perspective

Alireza Nazarian, Rezvan Velayati, Pantea Foroudi, Dilini Edirisinghe, Peter Atkinson

Despite its significance, national culture is often underrepresented in the hospitality industry. Implementing tools such as the global leadership and organizational behaviour…

Frontline employee-driven change in hospitality firms: an analysis of receptionists’ personality on implemented suggestions

Tamara González-González, Desiderio J. García-Almeida, João Viseu

Frontline employees’ suggestions are relevant for employee-driven organisational change because their knowledge is partially constructed from direct contact with customers and…

Envisioning the future of technology integration for accessible hospitality and tourism

Ahmed Tlili, Fahriye Altinay, Zehra Altinay, Ye Zhang

This study aims to examine a topic of growing significance to hospitality and tourism scholars and practitioners – how emerging technologies can fulfill accessible hospitality and…

Becoming cynical and depersonalized: how incivility, co-worker support and service rules affect employee job performance

Melissa A. Baker, Kawon Kim

Customer incivility is commonplace across service industries. Yet, there is little that is known about how uncivil customers affect employees. The purpose of this study is to…

Customer pressure and restaurant employee green creative behavior: serial mediation effects of restaurant ethical standards and employee green passion

Meehee Cho, Joanne Jung-Eun Yoo

Today’s consumers are aware of restaurants’ effects on the environment and pressure them to implement green practices. As restaurant success largely depends on how employees meet…

Tourists’ information literacy self-efficacy: its role in their adaptation to the “new normal” in the hotel context

Francisco Peco-Torres, Ana I. Polo-Peña, Dolores M. Frías-Jamilena

This study aims to determine whether the consumer’s information literacy self-efficacy plays a role in their intention to resume their consumption of tourist services �…

Measuring the up-to-date quality of online food delivery: formative index construction

Janelle Chan, Yixing Lisa Gao

This study aims to fill this paucity of knowledge by exploring and formulating a formative index to measure the up-to-date quality of online food delivery (DEQUAL). The quality…