International Journal of Contemporary Hospitality Management: Volume 33 Issue 1

Comparing the influence of substantive and communicative servicescape on healthcare traveler emotions: the moderating effect of accommodation type and interior design style

Seobgyu Song, Courtney Suess, Makarand Amrish Mody, Tarik Dogru

The purpose of this paper is to investigate the relationships between two dimensions of servicescape (i.e. substantive and communicative servicescape), health care travelers’…

Exploring hotel employees’ regulatory foci and voice behavior: the moderating role of leader-member exchange

You-De Dai, Wen-Long Zhuang, Po-Kai Yang, Yi-Jun Wang, Tzung-Cheng Huan

Drawing on leader-member exchange theory and regulatory focus theory, the purpose of this study is to explore the effects of hotel employees’ regulatory foci on their voice…

Research progress in tourism, leisure and hospitality in Europe (1969–2018)

Carles Mulet-Forteza, Erika Lunn, José M. Merigó, Patricia Horrach

This study aims to present a bibliometric overview of articles published in the field of tourism, leisure and hospitality and analyzed by researchers mainly affiliated with…

Food consumption experiences: a framework for understanding food tourists’ behavioral intentions

Morteza Soltani, Nima Soltani Nejad, Fatemeh Taheri Azad, Babak Taheri, Martin Joseph Gannon

This study aims to develop a framework to identify the drivers underpinning food tourists' behavioral intentions (BIs). This framework centers on examining how local food…

Can “bad” stressors spark “good” behaviors in frontline employees? Incorporating motivation and emotion

Jiaxin (Sylvia) Wang, Xiaoxiao Fu, Youcheng Wang

This study aims to investigate the antecedents of frontline employees’ boundary-spanning behaviors in the hospitality industry. Anchored in transactional stress theory, affective…

Importance of F&B operation in luxury hotels: the case of Asia versus the US

Sung Gyun Mun, Linda Woo, Kwanglim Seo

This paper aims to understand the effect of food and beverage (F&B) services on the operating performance of luxury hotels and to identify the heterogeneous effects of the luxury…

Challenges and opportunities with H-2B visas: can luxury resorts survive without them?

Marketa Kubickova, Rebecca Neal

This study aims to provide a deeper look into why luxury resorts engage in the H-2B visa program and the opportunities and challenges from the human resources employee…

A critical review and reconstruction of perceptual brand equity

Asli D.A. Tasci

The purpose of this paper is to: distinguish between financial brand equity and perceptual brand equity; distinguish among different stakeholder perspectives on customer-based…

Is TripAdvisor still relevant? The influence of review credibility, review usefulness, and ease of use on consumers’ continuance intention

Raffaele Filieri, Fulya Acikgoz, Valentina Ndou, Yogesh Dwivedi

Recent figures show that users are discontinuing their usage of TripAdvisor, the leading user-generated content (UGC) platform in the tourism sector. Hence, it is relevant to…

Application of consumer innovativeness to the context of robotic restaurants

Jinkyung Jenny Kim, Ja Young (Jacey) Choe, Jinsoo Hwang

The purpose of this paper is to apply the concept of consumer innovativeness to the robotic restaurants field.

Improving the service industry with hyper-connectivity: IoT in hospitality

Suat Mercan, Lisa Cain, Kemal Akkaya, Mumin Cebe, Selcuk Uluagac, Miguel Alonso, Cihan Cobanoglu

Internet of Things (IoT) adoption is a differentiating factor in the hospitality industry which facilitates the integration of the digital and real world. This paper aims to…

Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods

Hyekyung Park, Minwoo Lee, Ki-Joon Back

This paper aims to explore the underlying structure of wellness in upper-upscale and luxury hotels and the roles wellness attributes play in customer satisfaction and…

Effects of customer engagement behaviors on action loyalty: moderating roles of service failure and customization

Chao Zhang, Shuang Ma, Songming Li, Arjun Singh

This paper aims to investigate multidimensional customer engagement behaviors (CEBs) as antecedents of action loyalty in hospitality contexts and examine service conditions that…

Investigating the motivations and constraints of Chinese peer-to-peer accommodation hosts

ShiNa Li, Lawrence Hoc Nang Fong, Carol Xiaoyue Zhang, Mengxin Chen

This paper aims to identify peer-to-peer accommodation hosts’ perceived motivations and constraints, to examine the prediction of the motivation and constraint factors on hosts’…

Gender discrimination and perceived fairness in the promotion process of hotel employees

Michelle Russen, Mary Dawson, Juan M. Madera

The purpose of this study is to examine hotel managers’ perspectives on the promotion process of hotel employees based on the promoted employee’s gender, their perceived…

On being warm and friendly: the effect of socially responsible human resource management on employee fears of the threats of COVID-19

Jie He, Yan Mao, Alastair M. Morrison, J. Andres Coca-Stefaniak

This paper aims to investigate the influence of socially- responsible human resource management (SRHRM) on employee fears of external threats during the COVID-19 outbreak, based…

How to avoid common mistakes in experimental research?

Anna S. Mattila, Anqi Luo, Xunyue Xue, Tian Ye

The purpose of this paper is to discuss some common pitfalls in experimental research in the field of hospitality and tourism. It aims to offer recommendations on how to avoid…