International Journal of Contemporary Hospitality Management: Volume 32 Issue 8

Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?

Osman M. Karatepe, Mohammed Aboramadan, Khalid Abed Dahleez

Drawing from theory of organizational creativity, servant leadership (SEL), social exchange and social learning theories, this paper aims to propose a research model where climate…

The moderating effect of operator type: the impact of information technology (IT) expenditures on hotels’ operating performance

Nan Hua, Arthur Huang, Marcos Medeiros, Agnes DeFranco

This study aims to examine how operator type moderates the relationship between hotel information technology (IT) expenditures and operating performance.

Women’s career advancement in hotels: the mediating role of organizational commitment

Ting Liu, Huawen Shen, Jie Gao

This study aims to uncover women’s career advancement (CA) in the hospitality industry, by examining the influence of female employees’ career expectation (CE) and work–family…

Effects of COVID-19 on hotel marketing and management: a perspective article

Yangyang Jiang, Jun Wen

This paper aims to discuss the effects of COVID-19 on hotel marketing and management practices and outlines a three-pronged research agenda to stimulate knowledge development in…

A big data approach to map the service quality of short-stay accommodation sharing

Meisam Ranjbari, Zahra Shams Esfandabadi, Simone Domenico Scagnelli

The purpose of this paper is to map the service quality (SQ) of Airbnb, to provide additional insight for such top player of short-stay accommodation in the sharing economy…

Egyptian food experience of international visitors: a multidimensional approach

Mohamed E.A. Mohamed, Mahamoud M. Hewedi, Xinran Lehto, Magdy Maayouf

Using destination brand experience as a conceptual lens and data evidence from international visitors to Egypt, the purpose of this study is to examine the relative impact of the…

Guests’ perceptions of robot concierge and their adoption intentions

Hyejo Hailey Shin, Miyoung Jeong

The hotel industry has witnessed an increasing number of service automation through service robots such as robot concierges. However, few studies have documented how to identify…

Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance

Xingyu Wang, Priyanko Guchait, Aysin Paşamehmetoğlu

Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An organization’s attitude…

Correcting for endogeneity in hospitality and tourism research

A. George Assaf, Mike Tsionas

This paper aims to foster a new discussion on endogeneity in hospitality and tourism research.

Task-technology fit analysis of social media use for marketing in the tourism and hospitality industry: a systematic literature review

Hsien-Cheng Lin, Xiao Han, Tu Lyu, Wen-Hsien Ho, Yunbao Xu, Tien-Chih Hsieh, Lihua Zhu, Liang Zhang

Research in tourism and hospitality industry marketing has identified many highly effective applications of social media. However, studies in the existing literature do not enable…

Left out of the office “tribe”: the influence of workplace ostracism on employee work engagement

Kavitha Haldorai, Woo Gon Kim, Kullada Phetvaroon, Jun (Justin) Li

The purpose of this paper is to investigate how workplace ostracism influences employee work engagement. It further examines the mediating role of workplace belongingness and…

Studying the effects of future-oriented factors and turnover when threatened

Sean McGinley, Nathaniel Discepoli Line, Wei Wei, Taylor Peyton

This study aims to examine the nascent stream of literature connecting grit and protean career orientation to job attitudes, turnover intentions and job embeddedness and how job…