International Journal of Contemporary Hospitality Management: Volume 32 Issue 1

Editorial

Sexual harassment and customer-oriented boundary-spanning behaviors: The role of burnout and psychological safety of deluxe hotel employees

The purpose of this study is to evaluate the recognition of sexual harassment (SH); to describe the relationships among SH, employees’ burnout, customer-oriented boundary-spanning…

The impact of online reputation on hotel profitability

The purpose of this study is to quantify the impact of online customer reputation on financial profitability.

Developing a scale measuring customers’ servicescape perceptions in upscale hotels

This paper aims to describe the detailed process of development of a reliable scale to measure customer perceptions of the upscale hotel servicescape that could then be used as a…

Factors influencing willingness of customers of environmentally friendly hotels to pay a price premium

The purpose of this paper is to investigate the influence of customers’ environmental concerns, customers’ perceptions of a hotel’s environmental practices and of the hotels’…

Can managing employee diversity be a pathway to creativity for tour companies?

When effectively synergized, uniqueness from employee diversity can be conducive to original ideas and solutions in the tourism services. The purpose of this study is to unfold…

Hotel revenue management for the transient segment: taxonomy-based research

This paper aims to (1) organize the open literature on hotel revenue management systems, (2) compare practitioner systems in terms of functionality and (3) integrate (1)-(2) into…

Conceptualising patterns of career commitment: the leaving process in hospitality

This paper aims to examine the interplay between self-efficacy and career inheritance and its influence on career commitment in the hospitality sector. High labour turnover…

Religion and entrepreneurship in hospitality and tourism

This study aims to provide a theoretical account of the nexus of religion and entrepreneurship in hospitality and tourism (H&T) by considering the influences of religion on…

Ambidextrous intellectual capital in the haute cuisine sector

This paper aims to conceptualize organizational ambidexterity and intellectual capital in the haute cuisine sector, describing their interrelation. Specifically, the study draws…

Hospitality career retention: the role of contextual factors and thriving at work

This study aims to understand employee career retention in the hospitality industry. Building on the socially embedded model of thriving, signaling theory and social cognitive…

Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB): A study of three star hotels in Taiwan

This paper aims to propose and test a moderated mediation model examining the relationships among ethical work climate, organizational identification, leader-member-exchange (LMX…

Impact of employee perceptions of mistreatment on organizational performance in the hotel industry

This paper aims to investigate the impact of injustice, discrimination and incivility on organizational performance in the hotel industry. In addition to this, the study also…

The effects of attractiveness, gender and self-esteem in service jobs

The purpose of this paper is to investigate the impact of service providers’ attractiveness in service jobs and examine the underlying psychological mechanisms that may explain…

Transformational leadership, proactive personality and service performance: The mediating role of organizational embeddedness

This paper aims to examine the impacts of transformational leadership and employee proactive personality on service performance, the mediation role of organizational embeddedness…

A holistic model of the servicescape in fast casual dining

The servicescape is increasingly being recognized as a function of two distinct components: physical and social. While these two dimensions have often been studied independently…

Building a business model for a new form of hospitality: the albergo diffuso

In recent years, tourists have become more interested in discovery the authenticity of a destination. The albergo diffuso (AD) is a response to this new requirement of tourist…

Motivating senior employees in the hospitality industry

This study aims to use Herzberg’s two-factor theory and attempted to discover, which motivational factors are the best predictors of senior employees’ job satisfaction and…

A systematic review of the servant leadership literature in management and hospitality

The purpose of this study is two-fold. First, it systematically reviews and synthesizes research on servant leadership in management and hospitality management literature. Second…

Peer to Peer Accommodation Networks: Pushing the Boundaries