International Journal of Contemporary Hospitality Management: Volume 31 Issue 8

Subjects:

Table of contents

Pubscape: innovation by design in the British pub

Lynn Martin, Bob Jerrard, Lucy Wright

The decline of the British public house (pub), well documented over the past three decades, is often linked to detrimental social and economic conditions in communities. The…

The impact of incentive framing format and language congruency on readers’ post-reading responses to email advertisements

Daniel Leung, Megan Tsou

This paper aims to examine how incentive framing format and language congruency interactively influence readers’ post-reading responses to hotel-related email advertisements.

1125

Greetings from Emily! The effects of personalized greeting cards on tipping of hotel room attendants

I-Hsuan Shih, Tun-Min (Catherine) Jai, Hsiangting Shatina Chen, Shane Blum

In hotels, room attendants are often invisible to hotel guests. This study aims to understand how customers would increase their voluntary tips when there was less or no personal…

Role of network capability, structural flexibility and management commitment in defining strategic performance in hospitality industry

Abdul Majid, Muhammad Yasir, Zahid Yousaf, Hassan Qudratullah

This study aims to present an empirical model related to strategic performance (SP) of the hospitality industry. It focuses on the role of network capability (NC) in defining SP…

1144

Tourists’ intention to use location-based services (LBS): Converging the theory of planned behavior (TPB) and the elaboration likelihood model (ELM)

Bo Meng, Kyuhwan Choi

This study aims to investigate the tourists’ intentions to use LBS within a tourism sector by integrating the elaboration likelihood model (ELM) into the framework of the theory…

2431

The effect of fellow customer on complaining behaviors: the moderating role of gender

Sungjun Joe, Choongbeom Choi

This paper aims to examine the joint effect of the focal customer’s gender and fellow customer’s gender in influencing voice complaint intentions and intention to convey negative…

1088

Senior consumers’ dining-out behaviors: the roles of physical, psychological and economic health

DongHee Kim, SooCheong (Shawn) Jang

The purpose of this paper is to examine the impact of three types of perceived healthiness (physical, psychological and economic health) on restaurant consumption activities among…

Disclosing facial images to create a consumer’s profile: A privacy calculus perspective of hotel facial recognition systems

Cristian Morosan

Facial recognition systems represent a viable solution to today’s hotels’ security and service challenges. The purpose of this study was to build and empirically validate a…

1369

Employees’ evaluative repertoires of tourism and hospitality jobs

Anna Schneider, Corinna Treisch

This paper aims to examine employees’ evaluative repertoires of tourism and hospitality jobs and segments them based on a set of job attribute preferences. Understanding the…

4845

How servant leadership creates and accumulates social capital personally owned in hotel firms

Pablo Zoghbi-Manrique-de-Lara, Pablo Ruiz-Palomino

This paper aims to test whether servant leaders lead followers to socially interact more frequently, closely and personally with peers, and if this social interaction links…

Peer-to-peer accommodation services in the sharing economy: Effects of psychological distances on guest loyalty

Kevin Kam Fung So, Karen L. Xie, Jiang Wu

This study aims to focus on peer-to-peer accommodation services in the sharing economy. Adopting construal level theory as the theoretical foundation, this study investigates the…

1447

Is timeshare good for firm value and profitability? Evidence from segment reporting

Daniela Cristina dos Anjos Penela, Ana Isabel Morais, Amy M. Gregory

This study aims to take advantage of segment reporting to provide empirical evidence on the impacts of increasing the share of revenue generated from the timeshare segment in…

Exploring perceived risk in building successful drone food delivery services

Jinsoo Hwang, Ja Young (Jacey) Choe

This paper aims to explore the types of perceived risks involved with using drone food delivery services. Furthermore, this study investigates the relationship between perceived…

4166

Event attendance motives, host city evaluation, and behavioral intentions: An empirical study of Rio 2016

Yangyang Jiang, Ning (Chris) Chen

This paper aims to examine the event attendance motives and the underlying mechanism through which event attendance motives influence positive word-of-mouth (PWOM) and revisit…

1402

Green hotel adoption: a personal choice or social pressure?

M.S. Balaji, Yangyang Jiang, Subhash Jha

This study aims to examine the potential guest perception of green hotel attributes (GHAs) and the underlying mechanism through which GHA perception influences attitude toward…

2800

Diversification and performance in the hotel industry: do board size and family representation matter?

Chen Zheng (Jerry), Henry Tsai

This study aims to empirically examine the relationship between industrial diversification and firm performance and the moderating effects exerted on that relationship by board…

Analysis of the projected image of tourism accommodations: a methodological proposal

Patricia Picazo, Sergio Moreno-Gil, Dogan Gursoy

Examination of the image projected through photographs used in marketing materials can enable managers to identify opportunities for creating differentiated positioning in the…

Service-delivery success and failure under the sharing economy

Trude Furunes, Muchazondida Mkono

Informed by the role and script theory, this paper aims to explore workforce and customer experiences related to service delivery under the sharing economy. The study is expedient…

5372

Role of servant leadership in contemporary hospitality

Kaye Kye-Sung Chon, Judit Zoltan

This study aims to determine the possible role of servant leadership (SL) in meliorating critical issues in the contemporary hospitality industry by synthesizing literature on SL…

4757

Personality determinants of consumption of premium seats in sports stadiums

Yonghwan Chang, Yong Jae Ko, Wonseok (Eric) Jang

The current study aims to develop a comprehensive hierarchical model of traits and needs to provide a theoretical understanding of personality determinants of luxury-services…

Cover of International Journal of Contemporary Hospitality Management

ISSN:

0959-6119

Online date, start – end:

1989

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Prof Fevzi Okumus