Table of contents
Pubscape: innovation by design in the British pub
Lynn Martin, Bob Jerrard, Lucy WrightThe decline of the British public house (pub), well documented over the past three decades, is often linked to detrimental social and economic conditions in communities. The…
The impact of incentive framing format and language congruency on readers’ post-reading responses to email advertisements
Daniel Leung, Megan TsouThis paper aims to examine how incentive framing format and language congruency interactively influence readers’ post-reading responses to hotel-related email advertisements.
Greetings from Emily! The effects of personalized greeting cards on tipping of hotel room attendants
I-Hsuan Shih, Tun-Min (Catherine) Jai, Hsiangting Shatina Chen, Shane BlumIn hotels, room attendants are often invisible to hotel guests. This study aims to understand how customers would increase their voluntary tips when there was less or no personal…
Role of network capability, structural flexibility and management commitment in defining strategic performance in hospitality industry
Abdul Majid, Muhammad Yasir, Zahid Yousaf, Hassan QudratullahThis study aims to present an empirical model related to strategic performance (SP) of the hospitality industry. It focuses on the role of network capability (NC) in defining SP…
Tourists’ intention to use location-based services (LBS): Converging the theory of planned behavior (TPB) and the elaboration likelihood model (ELM)
Bo Meng, Kyuhwan ChoiThis study aims to investigate the tourists’ intentions to use LBS within a tourism sector by integrating the elaboration likelihood model (ELM) into the framework of the theory…
The effect of fellow customer on complaining behaviors: the moderating role of gender
Sungjun Joe, Choongbeom ChoiThis paper aims to examine the joint effect of the focal customer’s gender and fellow customer’s gender in influencing voice complaint intentions and intention to convey negative…
Senior consumers’ dining-out behaviors: the roles of physical, psychological and economic health
DongHee Kim, SooCheong (Shawn) JangThe purpose of this paper is to examine the impact of three types of perceived healthiness (physical, psychological and economic health) on restaurant consumption activities among…
Disclosing facial images to create a consumer’s profile: A privacy calculus perspective of hotel facial recognition systems
Cristian MorosanFacial recognition systems represent a viable solution to today’s hotels’ security and service challenges. The purpose of this study was to build and empirically validate a…
Employees’ evaluative repertoires of tourism and hospitality jobs
Anna Schneider, Corinna TreischThis paper aims to examine employees’ evaluative repertoires of tourism and hospitality jobs and segments them based on a set of job attribute preferences. Understanding the…
How servant leadership creates and accumulates social capital personally owned in hotel firms
Pablo Zoghbi-Manrique-de-Lara, Pablo Ruiz-PalominoThis paper aims to test whether servant leaders lead followers to socially interact more frequently, closely and personally with peers, and if this social interaction links…
Peer-to-peer accommodation services in the sharing economy: Effects of psychological distances on guest loyalty
Kevin Kam Fung So, Karen L. Xie, Jiang WuThis study aims to focus on peer-to-peer accommodation services in the sharing economy. Adopting construal level theory as the theoretical foundation, this study investigates the…
Is timeshare good for firm value and profitability? Evidence from segment reporting
Daniela Cristina dos Anjos Penela, Ana Isabel Morais, Amy M. GregoryThis study aims to take advantage of segment reporting to provide empirical evidence on the impacts of increasing the share of revenue generated from the timeshare segment in…
Exploring perceived risk in building successful drone food delivery services
Jinsoo Hwang, Ja Young (Jacey) ChoeThis paper aims to explore the types of perceived risks involved with using drone food delivery services. Furthermore, this study investigates the relationship between perceived…
Event attendance motives, host city evaluation, and behavioral intentions: An empirical study of Rio 2016
Yangyang Jiang, Ning (Chris) ChenThis paper aims to examine the event attendance motives and the underlying mechanism through which event attendance motives influence positive word-of-mouth (PWOM) and revisit…
Green hotel adoption: a personal choice or social pressure?
M.S. Balaji, Yangyang Jiang, Subhash JhaThis study aims to examine the potential guest perception of green hotel attributes (GHAs) and the underlying mechanism through which GHA perception influences attitude toward…
Diversification and performance in the hotel industry: do board size and family representation matter?
Chen Zheng (Jerry), Henry TsaiThis study aims to empirically examine the relationship between industrial diversification and firm performance and the moderating effects exerted on that relationship by board…
Analysis of the projected image of tourism accommodations: a methodological proposal
Patricia Picazo, Sergio Moreno-Gil, Dogan GursoyExamination of the image projected through photographs used in marketing materials can enable managers to identify opportunities for creating differentiated positioning in the…
Service-delivery success and failure under the sharing economy
Trude Furunes, Muchazondida MkonoInformed by the role and script theory, this paper aims to explore workforce and customer experiences related to service delivery under the sharing economy. The study is expedient…
Role of servant leadership in contemporary hospitality
Kaye Kye-Sung Chon, Judit ZoltanThis study aims to determine the possible role of servant leadership (SL) in meliorating critical issues in the contemporary hospitality industry by synthesizing literature on SL…
Personality determinants of consumption of premium seats in sports stadiums
Yonghwan Chang, Yong Jae Ko, Wonseok (Eric) JangThe current study aims to develop a comprehensive hierarchical model of traits and needs to provide a theoretical understanding of personality determinants of luxury-services…
ISSN:
0959-6119e-ISSN:
1757-1049ISSN-L:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus