Table of contents
A network perspective on organizational learning research in tourism and hospitality: A systematic literature review
Petra BinderThe purpose of this paper is to review existing literature on organizational learning (OL) through networking activities in tourism and hospitality (T&H) research. Referring to…
Impacts of increased house advantages on reel slots
Anthony F. LucasThis study aims to examine how differences in the casino advantage (i.e. price) of otherwise identical slot machines affect their revenue production, when the price is hidden from…
30 years of contemporary hospitality management: Uncovering the bibliometrics and topical trends
Faizan Ali, Eunhye (Olivia) Park, Junehee Kwon, Bongsug (Kevin) ChaeThis paper aims to showcase the trends in the research topics and their contributors over a time period of 30 years in the International Journal of Contemporary Hospitality…
When and why does relative leader-member exchange enhance service performance?: The roles of self-efficacy, team commitment, and multifoci team-level differentiation
Mahn Hee Yoon, David J. YoonThis paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange (RLMX) with customer service…
A bibliometric analysis of social media in hospitality and tourism research
Khaldoon Nusair, Irfan Butt, S.R. NikhashemiWhile the importance of social media will continue to grow, the purpose of this study is to provide a retrospective systematic literature review of the social media research…
Impact of employees’ job control perceptions on their work-related responses in the hospitality industry
Seonjeong (Ally) Lee, Swathi RavichandranThis study investigates the relationships among three types of employees’ perceived job control, employee commitment, employees’ well-being, and job performance.
The effect of management response similarity on online hotel booking: Field evidence from Expedia
Zili Zhang, Hengyun Li, Fang Meng, Yuanshuo LiThis paper aims to examine the influences of the number of hotel management responses and especially the textual similarity in hotel management responses to online reviews on…
Indoor and outdoor physical surroundings and guests’ emotional well-being: A luxury resort hotel context
Heesup Han, Hyoungeun Moon, Sunghyup Sean HyunThis paper aims to examine the relationship of internal/external physical environments and emotional well-being and to explore the possible influence of such an association with…
Quantitative research in tourism and hospitality: an agenda for best-practice recommendations
A. George Assaf, Mike G. TsionasThis paper aims to serve as an important guide for more rigorous quantitative research in tourism and hospitality.
Testing a structural equation model of polychronicity: Moderating role of organization mission fulfilment
Mustafa DaskinThis paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees’ service innovative…
A systematic literature review of emotional labor research from the hospitality and tourism literature
Lindsey Lee, Juan M. MaderaThe purpose of this paper is to provide an exhaustive review of emotional labor research from the hospitality and tourism literature by outlining the theories, the antecedents and…
Scale to measure tourist value of destination restaurant service
Og Yeon Kim, Sunhee Seo, Vieta Annisa NurhidayatiThe purpose of this study is to develop a measurement scale to explain how international tourists, as consumers at destination restaurants, evaluate their dining experiences.
Self-verification striving and employee outcomes: The mediating effects of emotional labor of South Korean employees
Tae-Yeol Kim, Brad Gilbreath, Emily M. David, Sang-Pyo KimThe purpose of this paper is to test whether self-verification striving serves as an individual difference antecedent of emotional labor and explore whether various emotional…
Finding the right management approach in independent hotels
Alireza Nazarian, Peter Atkinson, Pantea Foroudi, Karen DennisThis study aims to identify factors that managers can influence to improve effectiveness by examining the relationship between leadership and effectiveness in small and…
Managerial perceptions of cost-system obsolescence and factors that might affect it: A case study in the Turkish hotel industry
Emre Cengiz, Funda Cengiz, Muhittin Cavusoglu, Cihan CobanogluThis study aims to report the descriptive statistics of cost-system obsolescence (CSO) in the Turkish hotel industry and contingent factors that affect the CSO.
Are restaurant customers ready for tablet-based menus?
Nataly Suarez, Katerina Berezina, Wan Yang, Susan GordonThe purpose of this study is to explain the impact of innovation characteristics (relative advantage, compatibility, complexity and perceived risk) and individual differences…
Does hotel cleanliness correlate with surfaces guests contact?
Haeik Park, Sheryl Fried Kline, Jooho Kim, Barbara Almanza, Jing MaThis study aims to strengthen implications about hotel cleaning outcomes by comparing guests’ perception of the amount of contact they have with cleanliness of hotel surfaces.
Predicting event tourists’ gambling decision: the cross-level effect of brand equity
IpKin Anthony Wong, Hoi In Veronica Fong, Aliana Man Wai Leong, Jacky Xi LiThe scant literature on MICE (meetings, incentives, conferences and exhibitions) tourists’ gambling behavior calls for a need to explore how their decision to gamble (hereafter…
Is there such a thing as feminine leadership? Being a leader and not a man in the hospitality industry
Basak Denizci Guillet, Anna Pavesi, Cathy H.C. Hsu, Karin WeberThe purpose of this study is to examine and discuss whether women executives in the hospitality industry in Hong Kong adopt a feminine, masculine or gender-neutral approach to…
How small things affect the big picture?: The effect of service product innovation on perceived experience value
Yuqing Liu, Chunxiao Li, Scott McCabe, Hong XuBy adopting retrospective evaluation theories, this study aims to explain how innovations provided by separate suppliers in the tourism value chain influence tourist’s perceived…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus