Table of contents
Predicting bankruptcy in resort hotels: a survival analysis
German Gemar, Ismael P. Soler, Vanesa F. Guzman-ParraThis study aims to examine variables influencing resort hotels’ survival in Spain, which had not previously been analysed. In this country, determining whether the reasons resort…
Is consumer forgiveness possible?: Examining rumination and distraction in hotel service failures
JungYun (Christine) Hur, SooCheong (Shawn) JangThis study aims to investigate how consumer forgiveness is formed by examining rumination and distraction by consumers in hotel service failures.
Impact of core-product and service-encounter quality, attitude, image, trust and love on repurchase: Full-service vs low-cost carriers in South Korea
Heesup Han, Jongsik Yu, Bee-Lia Chua, Sanghyeop Lee, Wansoo KimThe purpose of this study was to examine airline passengers’ repurchase decision-making process by developing a sturdy theoretical framework comprising in-flight core-product and…
Consumers’ responses to invitations to write online reviews: The impact of message framing, power and need for status
Lu Zhang, Wan YangThe main purpose of the current research is to investigate the effectiveness of messages sent out by firms inviting customers to write online reviews. The joint effect of message…
Determinants of small accommodation business size: Evidence from Zhejiang province of China
Shun Ye, Honggen Xiao, Tianyu Ying, Lingqiang ZhouThis paper aims to model and empirically test the determinants of small accommodation business (SAB) size.
CEO servant leadership and firm innovativeness in hotels: A multiple mediation model of encouragement of participation and employees’ voice
Pablo Ruiz-Palomino, Felipe Hernández-Perlines, Pedro Jiménez-Estévez, Santiago Gutiérrez-BroncanoDrawing on the theories of servant leadership and upper echelons, this paper aims to highlight the mechanisms through which CEO servant leadership enhances firm innovativeness in…
How leader secure-base support facilitates hotel employees’ promotive and prohibitive voices: Moderating role of regulatory foci
Ming-Chuan Han, Pin-Chyuan HwangThis study aims to extend the prior literature on voice behavior by integrating leader secure-base support, psychological capital (PsyCap) and regulatory foci with promotive and…
Does work engagement mediate the influence of job resourcefulness on job crafting?: An examination of frontline hotel employees
Chien-Yu ChenResearchers and practitioners have remarked the critical nature of job crafting for employee and organizational effectiveness in the hotel industry. However, few studies have…
The impact of workplace bullying on hotel employees’ well-being: Do organizational justice and friendship matter?
Fu-Sung Hsu, Yuan-an Liu, Sheng-Hshiung TsaurThe purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel…
US hotel industry revenue: an ARDL bounds testing approach
Han Chen, Rui Chen, Shaniel Bernard, Imran RahmanThis study aims to develop a parsimonious model to estimate US aggregate hotel industry revenue using domestic trips, consumer confidence index, international inbound trips…
Faking it or feeling it: The emotional displays of surface and deep acting on stress and engagement
Lindsey Lee, Juan M. MaderaThe purpose of this paper is to examine how emotional labor strategies (deep and surface acting) impact engagement through stress via two different emotional displays (suppressing…
Involvement in consumer-generated advertising: Effects of organizational transparency and brand authenticity on loyalty and trust
James A. Busser, Lenna V. ShulgaThe purpose of this paper is to examine consumer involvement with a popular US-based coffee-shop brand consumer-generated advertising (CGA) and its effect on brand loyalty and…
Empowering leadership and management innovation in the hospitality industry context: The mediating role of climate for creativity
Abderrahman HassiThis study aims to examine a model that uses climate for creativity as an intervening mechanism for the relationship of empowering leadership to management innovation in the…
Categorical differences of hotel brand personality: Identifying competition across hotel categories
Na Su, Dennis ReynoldsThis study aims to differentiate the brand personality of four basic hotel categories (e.g. limited-service, selected-service, full-service and luxury hotels) to draw an overall…
Well-being among hotel managers: A study on the influence of job stressors and cognitive reappraisal
Annie Haver, Espen Olsen, Kristin AkerjordetThis study aims to test a theoretical research model specifying how two emerging job stressors, i.e. centralized authority and reporting requirements, influence hotel managers’…
Developing a hierarchical model to enhance business excellence in hotel industry of Bangladesh
Mahbubar Rahman, Rafikul Islam, Wan Rohaida Wan Husain, Khaliq AhmadThe study aims to develop a hierarchical model based on the Malcolm Baldrige National Quality Award to enable the ranking of quality dimensions required for achieving business…
A scale development study of CSR: hotel employees’ perceptions
Annie Ko, Andrew Chan, Simon C.K. WongThis study aimed to develop an industry-specific, original, valid and reliable scale for measuring hotel employees’ perceptions of CSR activities undertaken by their organizations.
Market orientation and hotel performance: investigating the role of high-order marketing capabilities
Ibrahim Alnawas, Jane Hemsley-BrownUsing the resource-based view (RBV), the purpose of this paper is to examine the potential mediation effect of customer relationship management capability, branding capability and…
The power of e-commerce: Does e-commerce enhance the impact of loyalty programs on hotel operating performance?
Nan Hua, Stephen Hight, Wei Wei, Ahmet Bulent Ozturk, Xinyuan (Roy) Zhao, Khaldoon Nusair, Agnes DeFrancoThis paper aims to offer empirical insights on how investing in e-commerce capabilities affects the relationship between loyalty programs and hotel operating performance so as to…
The inclusion of competitor information in the three-factor theory of customer satisfaction
Tahir AlbayrakThe three-factor theory of customer satisfaction suggests that product attributes may have an asymmetric effect on customer satisfaction. Although this relationship has been…
Sign consumption and sign promotion in visitor attractions: A netnography of the visitor experience in Titanic Belfast
Pavlos Paraskevaidis, Adi WeidenfeldDrawing upon Baudrillard’s concept of sign-value, this study aims to investigate consumer behavior and sign perception in visitor attractions.
Value destruction in exaggerated online reviews: The effects of emotion, language, and trustworthiness
Melissa A. Baker, Kawon KimThis paper aims to examine the underlying motivations, attitudes and behaviors of exaggerated review posters and readers by examining the effect of review valence, emotional…
Abusive supervision and hospitality employees’ helping behaviors: The joint moderating effects of proactive personality and ability to manage resources
Hongdan Zhao, Limin GuoDrawing on the conservation of resources (COR) theory, this study aims to examine the influence of abusive supervision on hospitality employees’ helping behaviors, especially, the…
Effects of host incentives on multiple listings in accommodation sharing
Karen L. Xie, Yong ChenDespite the importance of hosts who contribute to the success of accommodation sharing through sharing underutilized space with guests, current literature sheds little light on…
Indicating restaurant firms’ financial constraints: a new composite index
Sung Gyun Mun, SooCheong (Shawn) JangThe purpose of this study is to develop an index for financial constraints, specifically for restaurant firms, and to further validate the developed financial constraint index.
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus