Table of contents
Emotional comprehension of a name-brand coffee shop: focus on lovemarks theory
HakJun Song, So Young Bae, Heesup HanThis study aims to identify the structural relationships among the drivers of lovemarks (mystery, sensuality, intimacy, trust, reputation and performance), lovemarks (brand love…
Are consumers loyal to home-sharing services?: Impacts of host attributes and frequency of past stays
Karen L. Xie, Linchi Kwok, Jiang WuThe purpose of this study is to examine the effects of host attributes and travelers’ frequency of past stays and their interaction on the likelihood of repeat purchase of…
Understanding the antecedents and consequences of the perceived usefulness of travel review websites
Ping Wang, Hongxiu LiThe purpose of this study is to understand the antecedents and consequences of the perceived usefulness (PU) of travel review websites.
Rainfall financial risk assessment in the hospitality industry
Simona Franzoni, Cristian PelizzariThe variability of weather at tourist destinations can significantly affect travel decisions by tourists and their comfort. In particular, rain affects the profitability of…
Heterogeneous adoption of quality standards in the hotel industry: drivers and effects
Juan José Tarí, Jorge Pereira-Moliner, José F. Molina-Azorín, María D. López-GameroThis paper aims to examine the impact of external and internal drivers on the dimensions of internalization (daily practices and continuous improvement) of quality standards, the…
Entrepreneurial approaches to the internationalisation of Portugal’s hotel industry
Ricardo J.C. de Correia, Jorge Lengler, Asad MohsinThe purpose of this study is to assess motivational factors in the internationalisation of Portuguese hotel firms.
Transformational leadership and restaurant employees customer-oriented behaviours: The mediating role of organizational social capital and work engagement
Ahmed Mohammed Sayed MostafaThis study aims to propose and test a sequential mediation model in which transformational leadership engenders organizational social capital (OSC), which, in turn, enhances…
Co-creation of value using hotel interactive technologies: examining intentions and conversion
Cristian Morosan, Agnes DeFrancoThe purpose of this study was to validate a conceptual model that examined consumers’ intentions to use hotel interactive technologies (HINT) and their conversion behaviors in…
Which appeals (ethos, pathos, logos) are the most important for Airbnb users to booking?
Heejeong Han, Seunghun Shin, Namho Chung, Chulmo KooThis paper aims to explain a guest’s purchase decision in Airbnb from the perspective of Aristotle’s appeals. In host-created information, the authors investigate which…
Investigating the influence of performance measurement on learning, entrepreneurial orientation and performance in turbulent markets
Babak Taheri, Umit Bititci, Martin Joseph Gannon, Renzo CordinaThis study aims to examine how comprehensive performance measurement systems (CPMS) influence entrepreneurial orientation, market-focussed learning (MFL) and employees’…
Social media, customer engagement and advocacy: An empirical investigation using Twitter data for quick service restaurants
C.M. Sashi, Gina Brynildsen, Anil BilgihanThe purpose of this study is to examine how social media facilitates the process of customer engagement in quick service restaurants (QSRs). Customers characterized as…
“When you write review” matters: The interactive effect of prior online reviews and review temporal distance on consumers’ restaurant evaluation
Hengyun Li, Zili Zhang, Fang Meng, Ziqiong ZhangThis study aims to investigate how prior reviews posted by other consumers affect subsequent consumers’ evaluations and to what extent the review temporal distance can increase or…
Observer reactions to other customer incivility: Emotional labor, gratitude, loyalty to employee and tipping intention
Youngsun Sean Kim, Melissa A. BakerThis study aims to examine the observing customer’s reactions, namely, gratitude, loyalty to the employee and tipping intention while observing other customer incivility during…
Co-creation and co-destruction of service quality through customer-to-customer interactions: Why prior experience matters
Jiaqi (Gemma) Luo, IpKin Anthony Wong, Brian King, Matthew Tingchi Liu, GuoQiong HuangThis study draws on the service-dominant (S-D) logic paradigm to examine value co-creation and co-destruction. As these phenomena are driven by positive and negative…
Servant leadership and proactive customer service performance
Yijiao Ye, Yijing Lyu, Yanzhen HeThe purpose of this study is to investigate the influence of servant leadership on hospitality employees’ proactive customer service performance (PCSP) by focusing on the…
Examining consumers’ luxury hotel stay repurchase intentions-incorporating a luxury hotel brand attachment variable into a luxury consumption value model
Norman Peng, Annie ChenLuxury consumption research has focused more on the consumers of goods than services, despite the trend that consumers are more interested in luxury services, such as luxury…
Got political skill?: The direct and moderating impact of political skill on stress, tension and outcomes in restaurants
Taegoo Terry Kim, Osman M. Karatepe, Ung Young ChungThe purpose of this study is to propose a research model in which political skill (PS) exerts a direct effect on role stress, job tension, work engagement and service performance…
Workplace friendship in hospitality organizations: a scale development
Ece OmurisThe purpose of this study is to explore workplace friendship in hospitality organizations and to develop an appropriate scale that combines qualitative and quantitative methods.
Employees’ burnout and emotional intelligence as mediator and moderator in the negative spiral of incivility
Haemi Kim, Hailin QuThis paper aims to study how the negative spiral of incivility from customers to employees happens by measuring the mediating effect of employees’ burnout. Moreover, it…
Exploring and validating social identification and social exchange-based drivers of hospitality customer loyalty
Raouf Ahmad Rather, Linda D. HollebeekDespite growing academic interest in social identification (e.g. customer brand identification) and social exchange (e.g. commitment/loyalty), little remains known regarding the…
Transit advertising in corporate branding: a multilevel study
Henrique F. Boyol Ngan, Fiona X. YangThe purpose of the present study is to examine the effectiveness of tourist shuttle bus advertising for the corporate brand image of gaming and hospitality operators.
Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes
Ezgi Erkmen, Murat HancerThe purpose of this study is to examine the role of other customers in explaining customers’ relation with a brand. A conceptual model, which incorporates other customers along…
The moderating effect of CEO duality on the relationship between geographic diversification and firm performance in the US lodging industry
Hyoung Ju Song, Kyung Ho KangThe purpose of this study is to investigate the moderating role of CEO duality on the geographic diversification–firm performance relationship in the US lodging industry.
Interaction effects between contract specificity, competence trust and goodwill trust upon supplier opportunism and relational stability: A focus upon restaurant performance
Meehee Cho, Mark A. Bonn, Benjamin B. TerrellThis study was designed to offer empirical evidence about the significant impacts of supplier opportunism and relational stability upon restaurant performance. This study aims to…
How to facilitate hotel employees’ work engagement: The roles of leader-member exchange, role overload and job security
Levent Altinay, You-De Dai, Janet Chang, Chun-Han Lee, Wen-Long Zhuang, Ying-Chan LiuThis study aims to explore the mediating effects of role overload and job security on the relationship between leader–member exchange and work engagement and simultaneously…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus