International Journal of Contemporary Hospitality Management: Volume 30 Issue 9

Importance-performance ratings of corporate social responsibility practices by employees in Macao’s gaming industry

Guihai Huang, Wai Ming To

Employees play a significant role in implementing corporate social responsibility (CSR) practices. This paper aims to examine the perceived importance of CSR practices and…

Understanding the relationship among resources, social media use and hotel performance: The case of Twitter use by hotels

Woo-Hyuk Kim, Bongsug (Kevin) Chae

The purpose of this study is to understand the use of social networking sites (SNSs) by hotels. Specifically, drawn upon a resource and capability-based perspective, this study…

Brand satisfaction: Exploring the role of innovativeness, green image and experience in the hotel sector

Herbjørn Nysveen, Ove Oklevik, Per Egil Pedersen

This paper aims to examine the influence of a brand’s innovativeness and green image on customers’ sensory, affective, cognitive, relational and behavioral brand experience and…

Buyer-seller similarity: Does it lead to a successful peer-to-peer transaction of room-sharing services?

Linchi Kwok, Karen L. Xie

Buyers (renters) and sellers (hosts) on peer-to-peer (P2P) room-sharing websites make purchasing/selling decisions based on each other’s demographic information published in the…

Restaurant dependence/autonomy in the supply chain and market responsiveness: The moderating roles of information technology adoption and trust

Meehee Cho, Mark A. Bonn, Alex Susskind, Larry Giunipero

This study aims to understand how restaurant dependence and autonomy within the supply chain influence market responsiveness. An examination of influences related to improving…

Emotional labor’s impact on hoteliers outside the workplace

Sean McGinley, Wei Wei

The purpose of this paper is to examine why and how emotional labor influences hotel employee behavior outside the workplace.

Finding desirable post-consumption behaviors: An investigation of luxury value and romantic brand love relationships

Juhee Kang

The purpose of this paper is to identify the antecedents and consequences of romantic brand love in the luxury hotel context.