International Journal of Contemporary Hospitality Management: Volume 30 Issue 5

Job satisfaction research in the field of hospitality and tourism

Haiyan Kong, Xinyu Jiang, Wilco Chan, Xiaoge Zhou

This study aims to conduct an overview of previous studies on job satisfaction, particularly its determinants and outcomes, and the research objectives, main themes and years of…

Do loyalty programs really matter for hotel operational and financial performance?

Nan Hua, Wei Wei, Agnes L. DeFranco, Dan Wang

This study aims to use a sample of 2,120 individual hotel properties between 2011 and 2013 to evaluate the impact of loyalty programs on hotel operational and financial…

Open kitchen vs closed kitchen: Does kitchen design affect customers’ causal attributions of the blame for service failures?

Jaemun Byun, SooCheong (Shawn) Jang

This study aims to investigate, when a service failure occurs, whether circumstantial cues could be used to encourage more positive responses by customers toward restaurants…

Effects of Gen Y hotel employee’s voice and team-member exchange on satisfaction and affective commitment between the U.S. and China

MiRan Kim, Laee Choi, Carl P. Borchgrevink, Bonnie Knutson, JaeMin Cha

This study aims to examine the effects of employee voice (EV) and team-member exchange (TMX) on employee job satisfaction (EJS) and affective commitment to an organization among…

Abusive supervision and job-oriented constructive deviance in the hotel industry: Test of a nonlinear mediation and moderated curvilinear model

Wen Pan, Liuyuan Sun, Li-yun Sun, Chenwei Li, Alicia S.M. Leung

Drawing on activation theory, this paper aims to examine the process through which abusive supervision influences job-oriented constructive deviance (JCD) in the hospitality…

The role of trip purpose and hotel star rating on guests’ satisfaction and WOM

Rajesh Rajaguru, Najmeh Hassanli

This paper aims to understand how guests’ trip purpose and hotel star rating influence the effects of the value for money perceived at hotels and service quality on guest…

Executive chefs’ calling: effect on engagement, work-life balance and life satisfaction

Lisa Cain, James Busser, Hee Jung (Annette) Kang

This paper aims to understand the relationships among calling, employee engagement, work-life balance and life satisfaction for executive chefs based on role theory and spillover…

Exploring the MICE industry career path

Mingsheng Wang, Qiuju Luo

This paper aims to explain and resolve the paradoxical situation in China regarding how it is difficult to get an offer of employment in China while people are unwilling to pursue…

Evaluating hotel guest technologies: does home matter?

Srikanth Beldona, Zvi Schwartz, Xian Zhang

With the advent of the smart home, where connectivity is facilitated by the internet of things, the provision of guest technologies in hotel service delivery has acquired greater…

The role of knowledge sharing and LMX to enhance employee creativity in theme park work team: A case study of Taiwan

Shu-hsien Liao, Chih-chiang Chen, Da-chian Hu

This paper aims to empirically test individual, team and multi-level relationships among knowledge sharing (KS), leader–member exchange (LMX), employee creativity (EC) and team…