Table of contents
What is the state of hospitality and tourism research – 2018?
Bob McKercherThe purpose of this paper is to provide a personal view of the state of hospitality and tourism research as we enter 2018. It seeks to highlight a number of systemic issues that…
Workplace incivility as a moderator of the relationships between polychronicity and job outcomes
Huseyin Arasli, Boshra Hejraty Namin, A. Mohammed AbubakarOn the basis of person–job fit theory and conservation of resource theory, this study aims to develop and test a model to examine the impact of polychronicity on frontline…
Foodborne illness outbreaks in restaurants and patrons’ propensity to return
Kimberly J. Harris, Faizan Ali, Kisang RyuThis study aims to investigate the decision-making process consumers engage in when choosing to return to a restaurant that has experienced a foodborne illness outbreak.
To help or not to help: antecedents of hotel employees’ organizational citizenship behavior
You-De Dai, Yu-Hsiang Hou, Kuan-Yang Chen, Wen-Long ZhuangDrawing on organizational support theory, this study aims to propose and test a moderated path analysis to explore the interactive effect of perceived supervisor support and…
Managing the face in service failure: the moderation effect of social presence
Shangzhi (Charles) Qiu, Mimi Li, Anna S. Mattila, Wan YangThis study aims to investigate the moderating effect of in-group social presence on the relationship between face concern and hotel customers’ behavioral responses to service…
The effect of hedonic and utilitarian values on satisfaction and loyalty of Airbnb users
Seunghwan Lee, Dae-Young KimThe purpose of this study was to identify the relationship between customer values, satisfaction and loyalty in the context of Airbnb.
Agency or stewardship?: The impact of leadership structure on the debt financing of lodging firms (leadership structure on debt financing)
Danny Woosik Choi, Hyun Kyung Chatfield, Robert Evans ChatfieldThis study aims to empirically investigate agency and stewardship theories in the US lodging market by examining the influence of fiscal and non-fiscal leadership structures on…
Towards green experiential loyalty: Driving from experiential quality, green relationship quality, environmental friendliness, green support and green desire
Hung-Che Wu, Ching-Chan Cheng, Yi-Chang Chen, Wien HongThis paper aims to test the relationships among the experiential quality dimensions, the green relationship quality dimensions, environmental friendliness, green support, green…
Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry
Xingyu Wang, Priyanko Guchait, Juan M. Madera, Aysin PasamehmetoğluThe purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and group efficacy; second, to…
The moderating effects of gender and income between leadership and quality of work life (QWL)
Derya Kara, Hyelin (Lina) Kim, Gyumin Lee, Muzaffer UysalThe purpose of this study is to explore the moderating effects of gender and income on the relationship between leadership style and quality of work life (QWL). This study…
Frontline employees’ high-performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industry
Bilal Afsar, Asad Shahjehan, Syed Imad ShahThe purpose of this study is to investigate the mediating effect of job embeddedness on the relationships between high-performance work practices, trust in supervisor and turnover…
Understanding workplace bullying: Its effects on response and behavior in the hospitality industry
Hyo Sun Jung, Hye Hyun YoonThis study aims to investigate the effects of workplace bullying on the coping strategies (responses) and counterproductive behavior of hospitality employees.
The effects of tour guide performance and food involvement on food neophobia and local food consumption intention
Meltem Caber, Gökhan Yilmaz, Dogus Kiliçarslan, Adnan ÖztürkThe purpose of this study is to examine how food neophobia, food involvement, tour guide performance and intention of local food consumption impact each other.
Corporate social responsibility: the effect of need-for-status and fluency on consumers’ attitudes
Lu Zhang, Wan Yang, Xiaoyun ZhengThe purpose of this study is to understand the joint effects of individuals’ need for status and processing fluency on customer attitudes toward hotels’ participation in corporate…
Whom do we trust? Cultural differences in consumer responses to online recommendations
Alei Fan, Han Shen, Laurie Wu, Anna S. Mattila, Anil BilgihanConsumers increasingly depend on the internet as the information source to make their hospitality decisions, which highlights the need for more research in online recommendation…
Partnership strength and diversity with suppliers: Effects upon independent restaurant product innovation and performance
Meehee Cho, Mark A. Bonn, Su Jin Han, Sora KangThe purpose of this study is to better understand the effects of independent restaurant partnerships upon product innovation associated with performance by investigating…
Minimum wage change effects on restaurant pricing and employment
Toni Repetti, Susan RoeState and local governments are considering large increases to the minimum wage. As restaurants employ many individuals paid at or below minimum wage, these changes may affect…
The affective psychological process of self-image congruity and its influences on dining experience
EunHa Jeong, SooCheong (Shawn) JangThis study aims to examine the effects of self-image congruities (i.e. the match between the image of a product or brand and a customer’s image of themselves) as an affective…
The effects of corporate social responsibility (CSR) on employee well-being in the hospitality industry
Hyeli (Lina) Kim, Eunju Woo, Muzaffer Uysal, Nakyung KwonThe purpose of this study is to examine hotel industry employees’ perceptions of corporate social responsibility (CSR) and the influence of these perceptions on their quality of…
Determinants of employees’ innovative behavior
Shaker Bani-Melhem, Rachid Zeffane, Mohamed AlbaityThis study aims to examine the impact of workplace happiness, coworker support and job stress on employee innovative behavior. The mediating effects of coworker support and job…
Cross-cultural differences in adopting mobile augmented reality at cultural heritage tourism sites
Timothy Hyungsoo Jung, Hyunae Lee, Namho Chung, M. Claudia tom DieckAugmented reality (AR) is increasingly used in cultural heritage tourism sites for the enhancement of the tourist experience. However, behavioral intention to adopt AR is…
An investigation on customer revisit intention to theme restaurants: The role of servicescape and authentic perception
Bo Meng, Kyuhwan ChoiThis paper aims to examine theme restaurant customers’ decision-making process in light of the theory of planned behavior (TPB) model.
Does traveler satisfaction differ in various travel group compositions?: Evidence from online reviews
Xun XuThis study aims to investigate the online customer review behavior and determinants of overall satisfaction with hotels of travelers in various travel group compositions.
Systematic review of hospitality CRM research
Rob Law, Davis Ka Chio Fong, Irene Cheng Chu Chan, Lawrence Hoc Nang FongThis paper aims to comprehensively and systematically review the state of customer relationship management (CRM) research on hospitality and propose future research agenda.
Facebook marketing campaign benchmarking for a franchised hotel
Ying Chen Lo, Chin-Yi FangThis study aims to develop a performance evaluation model for Facebook (FB) marketing campaigns (FBMCs) for a franchised hotel, distinguish four quadrants based on efficiency and…
Creating the luxury accommodation experience: case studies from New Zealand
Tracy Harkison, Nigel Hemmington, Kenneth F. HydeThe purpose of this paper is to explore how the luxury accommodation experience is created by investigating the perceptions of the three main participant groups – managers…
Mapping the “intellectual structure” of research on human resources in the “tourism and hospitality management scientific domain”: Reviewing the field and shedding light on future directions
Francisco García-Lillo, Enrique Claver-Cortés, Mercedes Úbeda-García, Bartolomé Marco-Lajara, Patrocinio Carmen Zaragoza-SáezThe purpose of this paper – based on the conviction that the human resource is by far the most strategic or distinctive resource available to firms competing in hospitality and…
Impact of individual cultural values on hotel guests’ positive emotions and positive eWOM intention: Extending the cognitive appraisal framework
Ji Wen, Yaou Hu, Hyun Jeong KimThe purpose of this study is to extend cognitive appraisal theory by integrating customers’ individual difference factors, specifically cultural values. This study examines the…
“What is beautiful we book”: hotel visual appeal and expected service quality
Ksenia Kirillova, Janelle ChanThis paper aims to investigate the effect of hotel aesthetics as represented in online spaces (e.g. online travel agency website) in prospective guests’ evaluation of expected…
Investigating the factors of hospitality company-branded Line stickers that influence users’ attitudes toward hospitality companies
Hsiu-Yuan WangThe purpose of this paper is to examine a new research model which includes both hedonic and utilitarian determinants that influence Line users’ attitudes toward hospitality…
Social evaluations of restaurant managers: The effects on frontline employees’ job attitudes and turnover intentions
Diego Bufquin, Robin DiPietro, Marissa Orlowski, Charles PartlowThis paper aims to examine the effects of restaurant managers’ warmth and competence on employees’ turnover intentions mediated by job satisfaction and organizational commitment…
Branded restaurants employees’ personal motivation, flow and commitment: The role of age, gender and length of service
Alastair W. Watson, Babak Taheri, Steven Glasgow, Kevin D. O’GormanAugmenting employees’ commitment is of important interest to hospitality managers, particularly in the branded restaurant industry where the workforce is often transient. This…
Antecedent and consequences of job crafting: an organizational level approach
Haemi Kim, Jinyoung Im, Hailin Qu, Julie NamKoongThis study aims to investigate the conditions required for encouraging employees to engage in job crafting and examine the consequences of job crafting behavior. Job crafting is…
“Banter, bollockings and beatings”: The occupational socialisation process in Michelin-starred kitchen brigades in Great Britain and Ireland
Charalampos Giousmpasoglou, Evangelia Marinakou, John CooperThis study aims to conceptualise how the occupational socialisation of young chefs is conducted in Michelin-starred restaurants in Great Britain and Ireland; the key role of…
Interaction effect of display rules and emotional intelligence on hotel managers’ and non-managers’ work engagement
Juan Liu, Seonghee ChoThis paper aims to investigate the interaction effect of job demands (e.g. display rules; DRs) and personal resources (e.g. emotional intelligence; EI) on work engagement and…
Risk management: comparative analysis of systematic risk and effect of the financial crisis on US tourism industry: Panel data research
Kirill Angel, Carlota Menéndez-Plans, Neus Orgaz-GuerreroThis paper aims to study the connection between the systematic equity risk of US tourism industry companies and a set of information from inside these firms and the market. The…
Corporate governance and performance of Italian gambling SMEs during recession
Fabio La Rosa, Francesca BerniniThis study aims to explore how the economic recession and some corporate governance (CG) provisions can affect the performance of Italian gambling small and medium-sized…
Operational efficiency evaluation of restaurant firms
Pilar Alberca, Laura ParteThe purpose of this study is to examine the operational efficiency of restaurants in a dynamic context, over the period 2011-2014. The paper also analyzes efficiency with respect…
Exploring drivers of innovation in hospitality family firms
Andreas KallmuenzerThe purpose of this study is to explore which actors in the hospitality industry drive innovation in hospitality family firms and particularly aims at understanding how these…
Human trafficking in hotels: an “invisible” threat for a vulnerable industry
Alexandros Paraskevas, Maureen BrookesThis paper aims to identify and analyse the hotel sector’s vulnerabilities that human traffickers exploit to use hotels as conduits for trafficking in human beings (THB).
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus