International Journal of Contemporary Hospitality Management: Volume 30 Issue 2

Subjects:

Table of contents

Hospitality employees’ citizenship behavior: the moderating role of cultural values

Soon-Ho Kim, Min-Seong Kim, Stephen Holland, Hye-Sook Han

This study aims to examine the impact of self-efficacy and reciprocity in predicting the organizational citizenship behavior (OCB) of hospitality employees and the moderating role…

1571

Implementation and normalization process of asynchronous video interviewing practices in the hospitality industry

Cynthia Mejia, Edwin N. Torres

Asynchronous video interviews (AVIs) enable recruiters and job candidates to conduct and review employment interviews at different points in time, promising improved cost and time…

2380

Motivation and personal involvement leading to wine consumption

James Joseph Taylor, Mark Bing, Dennis Reynolds, Kristl Davison, Tanya Ruetzler

Wine sales are at the highest volumes ever and warrant a robust understanding of consumption behavior. Consequently, this study aims to examine intrinsic motivational factors…

2004

Drivers of perceived market and eco-performance in the foodservice industry

Min-Seong Kim, Brijesh Thapa, Stephen Holland

To foster environmental and sustainable practices, foodservice enterprises should exhibit a high degree of corporate social responsibility (CSR), ecological consciousness and…

1442

Influence of specialized hotels on employees’ perception of abuse in the selective tourism destination

Aleksa Š. Vučetić

This paper aims to determine to what extent there is a difference in employees’ perception of abuse in the selective tourism destination in various types of specialized hotels.

Investigating antecedents and outcome of telepresence on a hotel’s website

Seonjeong (Ally) Lee

This study aims to investigate the relationships among sensory, emotional and cognitive attributes on a hotel’s website, customers’ telepresence, their attitudes toward the…

1332

Motivate to innovate: How authentic and transformational leaders influence employees’ psychological capital and service innovation behavior

Markus Schuckert, Taegoo Terry Kim, Soyon Paek, Gyehee Lee

This study aims to empirically test a research model investigating the effects of authentic leadership (AL) and transformational leadership (TL) on follower service innovation…

6160

The impact of restaurant patrons’ flow experience on SNS satisfaction and offline purchase intentions

Jee-Won Kang, Hyesung Lee, Young Namkung

It is important for restaurants’ social networking sites (SNSs) to provide a flow experience because it encourages positive brand responses and attracts consumers. However, there…

2651

Investigating differences in job-related attitudes between full-time and part-time employees in the foodservice industry

Hyun-Woo Joung, Eun-Kyong (Cindy) Choi, James Joseph Taylor

The purpose of this paper is to examine differences of the perceived internal marketing practices (IMP), job satisfaction (JS), organizational commitment (OC) and turnover…

1629

Creating excellent and competitive motels services

Ching-Chan Cheng, Cheng-Ta Chen

The motel industry in Taiwan is a highly competitive industry, which requires considerable investment and demands innovative services. This paper aims to identify the competitive…

Regional hotel performance and benchmarking in the Pearl River Delta: An input and output efficiency analysis

Hongwei Liu, Henry Tsai, Jie Wu

This study models cost-efficiency against revenue for hotels in the Pearl River Delta (PRD) – in Guangzhou, Hong Kong and Macau – by considering regional differences and weight…

Gender and age preferences of hotel room design

Vanja Bogicevic, Milos Bujisic, Cihan Cobanoglu, Andrew Hale Feinstein

The purpose of this study is to investigate what people with different demographic characteristics such as age and gender expect from hotel room design and examine how design…

3400

Uncertainty avoidance as a moderator for influences on foreign resident dining out behaviors

Sunhee Seo, Kawon Kim, Junghee Jang

The purpose of this paper is to examine the moderating effect of uncertainty avoidance (UA) on the relationships among subjective knowledge, attitude toward Korean foods and…

1110

How does hotel design contribute to property performance?

Dina Marie V. Zemke, Carola Raab, Kaiyang Wu

The purpose of this paper is to test the relationships between a hotel’s design quality and the property’s business performance.

2763

The attitudinal and behavioral impact of brand-centered human resource management: Employee and customer effects

Hsu-Hsin Chiang, Tzu-Shian Han, David McConville

The purpose of this paper is to investigate the effects of brand-centered human resource management (HRM) on employees’ person–brand fit, brand commitment (BC) and brand…

1980

Customer knowledge sharing, creativity and value co-creation: A triad model of hotels, corporate sales employees and their customers

Xin-Hua Guan, Lishan Xie, Tzung-Cheng Huan

This paper aims to improve understanding of co-creation by focusing on customer knowledge sharing (CKS), which is something that can be influenced by organizational relationship…

1917

Vacation co-creation: the case of Chinese family travelers

Xiaoxiao Fu, Xinran Lehto

The purpose of this study is to provide a nuanced understanding of Chinese family tourists’ value co-creation by examining three important aspects of family vacation: What do…

1061

Impact of psychological contract fulfillment on organizational citizenship behavior: Mediating role of perceived organizational support

Ifzal Ahmad, Mueen Aizaz Zafar

This study aims to investigate the impact of psychological contract fulfillment (PCF; independent) on organizational citizenship behavior (OCB; dependent) with perceived…

3536

Revisiting the relationship between formal planning process and planning effectiveness: Do organizational capabilities and decision-making style matter?

Said Elbanna, Tamer H. Elsharnouby

The purpose of this study is to address a timely research question by clarifying whether formal planning is a worthy approach for hotels. In so doing, the authors developed a…

6987

The role of authenticity in mainstream ethnic restaurants: Evidence from an independent full-service Italian restaurant

Hongbo Liu, Hengyun Li, Robin B. DiPietro, Jamie Alexander Levitt

This paper aims to examine the effects of perceived authenticity at an independent, full-service mainstream ethnic restaurant and the moderating effects of diners’ cultural…

6556

Examining the relationship between the economic environment and restaurant merger and acquisition activities

Jewoo Kim, Tianshu Zheng, Thomas Schrier

The purpose of this study is to determine whether the economic environment affects the merger and acquisition (M&A) activities in the restaurant industry.

Examining social customer relationship management among Irish hotels

Sarah Diffley, Patrick McCole, Elena Carvajal-Trujillo

The purpose of this paper is to develop and test a model examining the key factors that emerge from the social customer relationship management (CRM) process. Specifically, this…

2424

Star power: the effect of star rating on service recovery in the hotel industry

Wen-Chin Tsao

This study investigated distributive justice (DJ), procedural justice (PJ) and interactional justice (IJ) in the recovery of service in the hotel industry as well as their effects…

1883

High-performance work practices and hotel employee outcomes: The mediating role of career adaptability

Homayoun Pasha Safavi, Osman M. Karatepe

The purpose of this paper is to test career adaptability (CA) as an underlying mechanism linking high-performance work practices (HPWPs) to met expectations, creative performance…

3285

Drivers of consumers’ behavioral intention toward green hotels

Chih-Ching Teng, Allan Cheng Chieh Lu, Tzu-Tang Huang

The purpose of this study is to explore the relationships among consumers’ environmental value, low-carbon knowledge, perceived value of green hotels and behavioral intention to…

4818

Determinants of hotel social media continued usage

Timothy Hyungsoo Jung, M. Claudia Tom Dieck, Namho Chung

With the emergence of mobile devices, factors such as interaction and ubiquity have become increasingly important in the use of social media networks. However, regarding hotel…

2551

Performance measurement and management research in the hospitality and tourism industry

Mehmet Altin, Mehmet Ali Koseoglu, Xiaojuan Yu, Arash Riasi

The purpose of this paper is to provide a critical review of the performance management literature in the hospitality and tourism (H/T) industry.

5152

Comparing customer perceptions of hotel and peer-to-peer accommodation advantages and disadvantages

Hasan Birinci, Katerina Berezina, Cihan Cobanoglu

The purpose of this paper is to compare customer perceptions of hotel and peer-to-peer (e.g. Airbnb) accommodation advantages and disadvantages and examine their influence on…

7249

Managers’ reactions to customer vs coworker sexual harassment

Juan M. Madera, Priyanko Guchait, Mary Dawson

The purpose of this paper is to examine how managers react to sexual harassment as a function of the harasser role that includes a customer as a source of harassment and an…

2334
Cover of International Journal of Contemporary Hospitality Management

ISSN:

0959-6119

e-ISSN:

1757-1049

ISSN-L:

0959-6119

Online date, start – end:

1989

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Prof Fevzi Okumus