International Journal of Contemporary Hospitality Management: Volume 29 Issue 8

Factors determining hotel activity outsourcing. An approach based on competitive advantage

Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro

The purpose of this study is to examine the levels of the main hotel outsourcing activities to identify the factors that determine the use of external suppliers for these…

Understanding the mobile payment technology acceptance based on valence theory: A case of restaurant transactions

Ahmet Bulent Ozturk, Anil Bilgihan, Saba Salehi-Esfahani, Nan Hua

This study aims to examine factors affecting restaurant customers’ intention to use near field communication (NFC)-based mobile payment (MP) technology. More specifically, based…

Under- vs over-investment: hotel firms’ value around acquisitions

Tarik Dogru

The purpose of this study is to analyze the extent to which under- and over-investment problems affect hotel firms’ value around the time when acquisitions are announced.

Consumer skepticism towards CSR messages: The joint effects of processing fluency, individuals’ need for cognition and mood

Lu Zhang, Lydia Hanks

This study aims to investigate the joint effect of three factors – processing fluency, the individuals’ need for cognition (NFC) and mood – on consumer skepticism toward corporate…

Modeling event attendees’ experiences during customer-customer encounters (CCEs)

Wei Wei, Li Miao, Liping A. Cai, Howard Adler

The purpose of this study is to explore how event attendees experience interactive encounters in the most competitive segment of the business sector of events – conferences.

The health conscious restaurant consumer: Understanding the experiential and behavioral effects of health concern

Naehyun (Paul) Jin, Nathaniel Discepoli Line, Sang-Mook Lee

As consumers have begun to incorporate health-related values into their purchase decisions, it has become increasingly important for marketers to understand how these belief…

The impact of board composition on firm performance in the restaurant industry: A stewardship theory perspective

Sujin Song, Hubert B. Van Hoof, Sungbeen Park

This study aimed to investigate the impact of the board composition on financial performance in the restaurant industry from a stewardship theory perspective.

Unveiling the role of information levels in consumers’ evaluative process on opaque-selling hotel websites

Hsiangting Shatina Chen, Tun-Min (Catherine) Jai, Jingxue Yuan

The purpose of this study is to investigate how the levels of perceived information influence consumers’ purchase evaluations and intentions when making hotel reservations on an…

Information technology and front office employees’ performance

Santiago Melián-González, Jacques Bulchand-Gidumal

The aim of this paper is to analyze the role of information technology (IT) in the performance of front office employees in hotels. This is done by testing and analyzing up to…

Test of a mediation model of psychological capital among hotel salespeople

Mona Bouzari, Osman M. Karatepe

This paper aims to propose and test a research model that examines psychological capital as a mediator of the effect of servant leadership on lateness attitude, intention to…

Exploring multidimensional quality attributes of incentive travels

Jin-Soo Lee, Chia-Hao Chiang

The purpose of this paper is to explore a multidimensional quality scale for the identification of incentive travel attributes.