International Journal of Contemporary Hospitality Management: Volume 29 Issue 7

Predicting hospitality firm failure: mixed sample modelling

Hui Li, Yu-Hui Xu, Lean Yu

Available information for evaluating the possibility of hospitality firm failure in emerging countries is often deficient. Oversampling can compensate for this but can also yield…

Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor

Hsin-Hui“Sunny” Hu, Hsin-Yi Hu, Brian King

The study aimed to investigate the impact of customer misbehaviors on airline in-flight customer contact personnel. A theoretical framework was proposed to test the meditating…

Country-of-operation and brand images: evidence from the Chinese hotel industry

Seonjeong (Ally) Lee, Haemoon Oh, Cathy H.C. Hsu

Building upon previous research on country-of-origin. This study aims to investigate whether the effects of country-of-origin extend to the hotel industry, based on associative…

Examine destination loyalty of first-time and repeat visitors at all-inclusive resorts

Medet Yolal, Christina Geng-Qing Chi, Ossi Pesämaa

The purpose of this study is to examine the factors that are likely to influence the loyalty behavior of first-time and repeat visitors to all-inclusive resorts.

Moderating and mediating roles of environmental concern and ecotourism experience for revisit intention

Yung-Chuan Huang, Chih-Hsing Sam Liu

This study aims to provide novel insights via a joint investigation of the mediating role of environmental concern and ecotourism experiences. It further explores environmental…

Sustainable international tourist hotels: the role of the executive chef

Tung-Hsuan Wan, Yun-Shu Hsu, Jehn-Yih Wong, Shin-Hao Liu

Human capital is the most important determinant of the Hospitality industry’s success. Executive chefs should be skilled in both management and culinary arts, in addition to…

An empirical investigation of tourist’s choice of service delivery options: SSTs vs service employees

Arun Kumar Kaushik, Zillur Rahman

This paper aims to offer and examine a conceptual model of tourist innovativeness toward self-service technologies (SSTs) to confirm whether tourists prefer service delivery by…

Improving the turnover intention of tourist hotel employees: Transformational leadership, leader-member exchange, and psychological contract breach

Tso-Jen Chen, Chi-Min Wu

This study aims to explore the high turnover intention issue in Taiwan’s tourist hotel industry. Due to a lack of empirical research regarding front-line employees’ psychological…

Fun, inspiration and discovery: from momentary experiences to overall evaluations

Wei Liu, Beverley Sparks, Alexandra Coghlan

This paper aims to use a concurrent mixed method approach to explore the key variables that can influence customer experience at a food and wine event.

Chinese travelers’ preferences for hotel amenities

Deniz Kucukusta

This research aims to investigate how Chinese leisure travelers value hotel amenities when they book hotel rooms in Hong Kong.

Increasing sustainable tourism through social entrepreneurship

Deborah de Lange, Rachel Dodds

The purpose of this paper is to explore the link between social entrepreneurship and sustainable tourism and to examine the Canadian context in this regard.