International Journal of Contemporary Hospitality Management: Volume 29 Issue 6

Business co-creation for service innovation in the hospitality and tourism industry

Ja-Shen Chen, Don Kerr, Cindy Yunhsin Chou, Chinhui Ang

This study aims to test a theoretical model of co-creation dynamics, service innovation and competitive advantage. The authors explore the dynamics of collaboration between travel…

The leading causes and consequences of citizenship pressure in the hotel industry

Hyewon Youn, Jong-Hyeong Kim, Hanqun Song

This study aims to examine the causes of citizenship pressure and to investigate the relationship between citizenship pressure, job stress and turnover intentions. Specifically…

The 3-S typology of South African culinary festival visitors

Armand Viljoen, Martinette Kruger, Melville Saayman

This paper aims to identify and cluster visitors to a premier South African cheese festival based on their motivation for attending the festival.

Work engagement and turnover intentions: Correlates and customer orientation as a moderator

Emin Babakus, Ugur Yavas, Osman M. Karatepe

The purpose of this study is to gauge the effects of challenge and hindrance stressors as well as three high-performance work practices (HPWPs) such as training, empowerment and…

The power of self-service technologies in creating transcendent service experiences: The paradox of extrinsic attributes

Wei Wei, Edwin N. Torres, Nan Hua

The purpose of this paper is to draw upon the theory of consumption values and the experiential value scale to develop a conceptual model concerning hospitality customer’s use of…

Employees’ justice perceptions as a factor influencing successful outsourcing in the hospitality industry

Pablo Zoghbi-Manrique-de-Lara, Jyh-Ming Ting-Ding

This study aims to hypothesize that the more in-house staff perceive themselves as beneficiaries of the procedural justice (PJ) followed in the outsourcing, or perceive their…

Does hotel employees’ quality of work life mediate the effect of psychological capital on job outcomes?

Taegoo (Terry) Kim, Osman M. Karatepe, Gyehee Lee, Seungjae Lee, Kyungsuk Hur, Cui Xijing

This study aims to investigate quality of work life (QWL) as a partial mediator of the impact of psychological capital (PsyCap) on service recovery performance (SRP) and turnover…

Consequences of cruise line involvement: a comparison of first-time and repeat passengers

Bee-Lia Chua, Sanghyeop Lee, Heesup Han

This study aims to test the relationships among involvement, perceived price, perceived quality, affective satisfaction, perceived value, attitudinal loyalty and behavioral…

The importance of destination attractiveness and entrepreneurial orientation in explaining firm performance in the Sardinian accommodation sector

Nicoletta Fadda, Jens Fyhn Lykke Sørensen

The purpose of this paper is to contribute to the understanding of successful business performance among accommodation firms by focusing on entrepreneurial orientation (EO) and…

Moving beyond the Western versus Asian culture distinction: An investigation of acculturation effects

Karin Weber, Beverley Sparks, Cathy H.C. Hsu

This study aims to analyze the joint effects of where a service failure occurs and who witnesses it, with a specific focus on Chinese consumers who have varying levels of…

Effect of job insecurity on frontline employee’s performance: Looking through the lens of psychological strains and leverages

Mahlagha Darvishmotevali, Huseyin Arasli, Hasan Kilic

The aim of this paper is to extend the knowledge of the link between job insecurity and job performance by exploring potential mediating mechanism of psychological strains and…

Visualizing intellectual capital using service-dominant logic: What are hotel companies reporting?

Janet Davey, Rachael Alsemgeest, Samuel O’Reilly-Schwass, Howard Davey, Mary FitzPatrick

The purpose of this paper is to investigate intellectual capital (IC) reporting, from a service-centric approach, in the hotel industry. The strategic enhancement of…