International Journal of Contemporary Hospitality Management: Volume 29 Issue 4

Assessment of efficiency of manual and non-manual human resources for tourist hotel industry: An application of the hybrid DEA model

Chin-wei Huang

In past literature, employee has been extensively utilized as input in most data envelopment analysis (DEA) studies, but different labor types are identically defined to be the…

How satisfying are Shanghai’s superior hotels? The views of international tourists

Mao-Ying Wu, Philip Pearce, Wang Dong

This study aims to assess international customers’ experiences in the leading hotels of the iconic city of Shanghai.

Incidence of workplace bullying among hospitality employees

Antonio Ariza-Montes, Juan M. Arjona-Fuentes, Rob Law, Heesup Han

The purpose of this study is to the address the key factors of workplace bullying among hospitality employees, as workplace bullying results in damaging consequences on both…

Adoption and impact of marketing performance assessment systems among travel agencies

Francesca Magno, Fabio Cassia, Attilio Bruni

The purpose of this paper is to assess whether travel agencies that implement comprehensive marketing performance assessment systems (MPASs) enjoy superior overall performance…

Escape, entitlement, and experience: liminoid motivators within commercial hospitality

Babak Taheri, Thomas Farrington, Keith Gori, Gill Hogg, Kevin D. O’Gorman

The purpose of this paper is to investigate the relationships between consumer motivations, their interactions with hospitality spaces and experiential outcomes. Enhancing…

Linking leadership and justice to organizational commitment: The mediating role of collective identity in the hotel industry

Zhenpeng Luo, Einar Marnburg, Rob Law

This study aims to investigate the mediating role of collective identity in the relations among transformational leadership, procedural justice and employee organizational…

Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty: An empirical analysis of coffeehouse brands

Young Gin Choi, Chihyung “Michael” Ok, Sunghyup Sean Hyun

This study aims to investigate the effects of coffeehouse brand experiences and brand personality traits on brand prestige, and the effects of brand prestige on brand relationship…

Restaurant and foodservice research: A critical reflection behind and an optimistic look ahead

Robin DiPietro

The purpose of this paper is to present a review of the foodservice and restaurant literature that has been published over the past 10 years in the top hospitality and tourism…

Linking positive psychological capital with customer value co-creation

Yi-Hsuan Lee, Chan Hsiao, Yee-Chen Chen

This study aims to identify the driving forces of customer value co-creation (VCC) that occur through employee positive psychological capital (PPC), employee service-oriented…

The structural relationship between TQM, employee satisfaction and hotel performance

Muslim Amin, Abdullah Mohamed Aldakhil, Chengzhong Wu, Sajad Rezaei, Cihan Cobanoglu

The purpose of this paper is to investigate the structural relationships between total quality management (TQM) and employee satisfaction and hotel performance.

Book review

Robert Bristow