International Journal of Contemporary Hospitality Management: Volume 29 Issue 2

Guest editorial

Rob Law, Lawrence Hoc Nang Fong, Chulmo Koo, Ben Haobin Ye

Sharing information now vs later: The effect of temporal contiguity cue and power on consumer response toward online reviews

Laurie Wu, Han Shen, Mimi Li, Qian (Claire) Deng

This study aims to address a novel information sharing phenomenon among many hospitality consumers, that is, sharing information during, rather than weeks after, a hospitality…

Social media activity in a festival context: temporal and content analysis

Kelly MacKay, Danielle Barbe, Christine M. Van Winkle, Elizabeth Halpenny

This study explores the multi-phasic experience of festivals to understand the nature, purpose and degree of social media (SM) use before, during and after festival occurrence and…

Ambassadors of knowledge sharing: Co-produced travel information through tourist-local social media exchange

Deborah Edwards, Mingming Cheng, IpKin Anthony Wong, Jian Zhang, Qiang Wu

The aim of this study is to understand the knowledge-sharing structure and co-production of trip-related knowledge through online travel forums.

Consumers’ impulsive buying behavior of restaurant products in social commerce

Namho Chung, Hyo Geun Song, Hyunae Lee

First, this paper aims to investigate the impact of impulsiveness on two types of shopping value (e.g. utilitarian and hedonic value) and the urge to buy restaurant products and…

Generation Y’s positive and negative eWOM: use of social media and mobile technology

Tingting (Christina) Zhang, Behzad Abound Omran, Cihan Cobanoglu

This paper aims to explore the factors that influence Generation Y’s positive or negative electronic word-of-mouth (eWOM) behavior via social media and mobile technology in the…

Roles of negative emotions in customers’ perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach

Minwoo Lee, Miyoung Jeong, Jongseo Lee

This paper aims to explore how emotional expressions embedded in online hotel reviews influence consumers’ helpfulness perceptions. In particular, this study develops and tests…

Social media review rating versus traditional customer satisfaction: Which one has more incremental predictive power in explaining hotel performance?

Woo Gon Kim, Seo Ah Park

This paper aims to examine the effects of traditional customer satisfaction (CS) relative magnitude and social media review ratings on hotel performance and to explore which…

Exploring the generalizability of discriminant word items and latent topics in online tourist reviews

Astrid Dickinger, Lidija Lalicic, Josef Mazanec

Online reviews have been gaining relevance in hospitality and tourism management and represent an important research avenue for academia. This study aims to illustrate the…

An empirical examination of online restaurant reviews on Yelp.com: A dual coding theory perspective

Sung-Byung Yang, Sunyoung Hlee, Jimin Lee, Chulmo Koo

The purpose of this study is to explore the effect of two types of presentation formats (textual and imagery) involving online restaurant reviews (ORRs). The study examines ORRs…