International Journal of Contemporary Hospitality Management: Volume 29 Issue 11

Chinese hotel firm internationalisation: Jin Jiang’s joint venture acquisition

Michael J. Gross, Songshan (Sam) Huang, Yi Ding

The purpose of this study was to examine the characteristics of mainland Chinese hotel firm internationalisation relative to traditional Western internationalisation theory…

Role of restaurant employees’ intrinsic motivations on knowledge management: An application of need theory

Seonjeong (Ally) Lee, Soon-Ho Kim

This study aims to investigate the role of restaurant employees’ intrinsic motivations that influenced their knowledge-sharing behaviors and knowledge application behaviors, based…

An empirical investigation of perceived relational benefits and brand engagement in restaurant services

Raphael Odoom, Henry Boateng, Bismark Omane Asante

The paper aims to examine the nexus between perceived relational benefits and brand engagement within a restaurant setting in a developing economy context.

Clustering, innovation and hotel competitiveness: evidence from the Colombia destination

Orietha Eva Rodríguez-Victoria, Francisco Puig, Miguel González-Loureiro

This paper aims to explore the relationship between clustering and hotel competitiveness in emerging economy destinations by analyzing potential mediation of the management…

Effect of restaurant manager emotional intelligence and support on front-of-house employees’ job satisfaction

Su Jin Han, Woo Gon Kim, Sora Kang

This study aims to investigate the influence of restaurant manager’s emotional intelligence (EI) and manager support on service employees’ attitudes and performance by applying…

Uncovering the service profit chain in the casino industry

Catherine Prentice, IpKin Anthony Wong, Desmond Lam

This paper, from a marketing and management perspective, aims to review the relevant literature germane to casino studies. The review discusses the major findings from previous…

Stressor effects of negative online reviews on anger and burnout in the restaurant industry

Karin Weber, Graham L. Bradley, Beverley Sparks

Owners, managers and employees may be criticized personally and professionally by consumers in online reviews, and may suffer emotional and burnout consequences. The purpose of…

CSR and organizational citizenship behavior for the environment in hotel industry: The moderating roles of corporate entrepreneurship and employee attachment style

Tuan Trong Luu

The aim of this study is to investigate how corporate social responsibility (CSR) contributes to organizational citizenship behavior for the environment (OCBE) among employees in…

Shaping and enhancing airport lounge experiences: The application of brand personality and image congruity theories

Sanghyeop Lee, Bee-Lia Chua, Hyeon-Cheol Kim, Heesup Han

In consideration of the lack of research regarding airline lounge customers’ behavior, the purpose of this study was to examine the relationships among brand personality…

The effect of older adults’ age identity on attitude toward online travel websites and e-loyalty

Joonhyeong Joseph Kim, Young-joo Ahn, Insin Kim

This study aims to identify the effect of age identity on attitude to online sites, examine the impact of this attitude on e-loyalty and investigate the moderating effect of…

Does paying higher franchise fees command higher RevPAR?

Nan Hua, John W. O’Neill, Khaldoon Nusair, Dipendra Singh, Agnes DeFranco

This study aims to validate the value-added hypothesis in hotel franchising using data from 2,120 properties across the United States with a total of 12,720 observations over a…

In sharing economy we trust: the effects of host attributes on short-term rental purchases

Jiang Wu, Panhao Ma, Karen L. Xie

Trust has been widely recognized as the crucial factor of consumer purchase intention when shopping on peer-to-peer short-term rental platforms where hosts and renters are…