International Journal of Contemporary Hospitality Management: Volume 29 Issue 10

The potential for tourism and hospitality experience research in human-robot interactions

Vincent Wing Sun Tung, Rob Law

The purpose of this study is to review recent work in the robotics literature and identify future opportunities for consumer/tourist experience research in human-robot…

Heuristic evaluation of healthy menus: examining the effect of brand image congruity

Eunha Jeong, SooCheong (Shawn) Jang

This study aims to investigate how restaurant customers’ heuristic judgment, originating from their perceived level of congruity between restaurant brand image regarding…

Does franchising matter on IPO performance?: An examination of underpricing and post-IPO performance

Ozgur Ozdemir, Murat Kizildag

This paper has two main purposes. First, this paper aims to examine whether pre-initial public offering (IPO) franchising activity of issuing firms is priced in the financial…

Assessing servicescape of cruise tourism: the perception of Chinese tourists

Jiaying Lyu, Liang Hu, Kam Hung, Zhenxing Mao

This study aims to develop a comprehensive framework for assessing servicescape of cruise tourism and provides practical suggestions to improve the perception of Chinese tourists…

Does franchisor ethical value really lead to improvements in financial and non-financial performance?

Min-Seong Kim, Lori Pennington-Gray

Although ethical management would seem to be a core responsibility in today’s business climate, empirical research and practical applications in the hospitality industry remain…

Presenteeism of hotel employees: interaction effects of empowerment and hardiness

Yew Ming Chia, Mackayla J.T. Chu

This study aims to investigate the two-way interaction effects of empowerment and hardiness on the presenteeism of hotel employees.

The tradeoff between fit perceptions across recruitment stages by new job seekers

Chih-Lun (Alan) Yen

The purpose of this study is to explore the tradeoff between person-job (PJ) fit and person-organization (PO) fit by new job seekers across different recruitment stages and the…

Investigating market orientation and positioning in star-rated hotels in Ghana

Robert Ebo Hinson, Ibn Kailan Abdul-Hamid, Ellis L.C. Osabutey

Market orientation and positioning have been widely recognized as organizational metrics linked to hotel performance. The purpose of this study is to offer the link among market…

Co-creation in hotel service innovation using smart phone apps: an empirical study

Bijoylaxmi Sarmah, Shampy Kamboj, Zillur Rahman

The purpose of this study is to extend and revise the basic technology-based service (TBS) adoption model in luxury hotels in India using smart phone apps, and to analyse the…

Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry

Jui-Chang Cheng, Chien-Yu Chen

Prosocial service behaviors play a major role in the hospitality industry. However, few studies have examined how job resourcefulness affects prosocial service behaviors. This…

Chinese travelers’ behavioral intentions toward room-sharing platforms: The influence of motivations, perceived trust, and past experience

Jiang Wu, Minne Zeng, Karen L. Xie

Although room-sharing platforms such as Airbnb have become globally prevalent business phenomena, no cross-cultural research has been conducted to examine how travelers outside…

Application of Kano model to identification of wine festival satisfaction drivers

Natalia Velikova, Lisa Slevitch, Kimberly Mathe-Soulek

Practitioners and researchers are persistently trying to identify critical product/service attributes that generate greater customer satisfaction, which in turn yields multiple…