International Journal of Contemporary Hospitality Management: Volume 28 Issue 8

The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing

Melissa A. Baker, Vincent P. Magnini

This paper aims to synthesize the services marketing and hospitality marketing literature, identify a gap in hospitality specific marketing models and develop the constituency…

An extended technology acceptance model in behavioral intention toward hotel tablet apps with moderating effects of gender and age

Jungsun (Sunny) Kim

This paper aims to examine whether a customer’s perceptions of hotel tablet apps serve as determinants of customers’ behavioral intention in terms of the app’s ease of use…

Antecedents and outcomes of marketing innovation: An empirical analysis in the hotel industry

Julia Nieves, Gonzalo Diaz-Meneses

The purpose of this paper is to analyze the influence of knowledge resources on marketing innovation and the way learning capability mediates this relationship. In addition, it…

Environmental management strategy and organizational citizenship behaviors in the hotel industry: The mediating role of organizational trust and commitment

Donghwan Yoon, Jichul Jang, JungHoon (Jay) Lee

Recently, the hotel industry has increased its adoption of environmental management practices. Because the research on hotel environmental management often overlooks…

The evolution of business ethics research in the realm of tourism and hospitality: A bibliometric analysis

Mehmet Ali Köseoglu, Yasin Sehitoglu, Gary Ross, John A. Parnell

This paper aims to illustrate how business ethics research is progressing in the tourism and hospitality (T/H) industries and suggest a research agenda.

An extended model of employees’ service innovation behavior in the airline industry

Kwang-Ho Lee, Sunghyup Sean Hyun

This study aims to examine the relationships between three styles of conflict management [cooperative conflict management (COP), competitive conflict management (COM) and…

Why is employees’ emotional intelligence important?: The effects of EI on stress-coping styles and job satisfaction in the hospitality industry

Hyo Sun Jung, Hye Hyun Yoon

The purpose of this study is to examine the effects of hospitality employees’ emotional intelligence (EI) on their stress-coping styles and job satisfaction.

Factors affecting memorability of service failures: a longitudinal analysis

Jong-Hyeong Kim, SooCheong (Shawn) Jang

This study aims to identify the influences that lead to better memorability of a service by focusing on type of service failure, recovery condition and frequency of occurring.

Does knowledge matter to seniors’ usage of mobile devices? Focusing on motivation and attachment

Myung Ja Kim, Woo Gon Kim, Joung Man Kim, Chulwon Kim

The purpose of this study is to investigate the relationships among determinant (ease of use), extrinsic (usefulness) and intrinsic motivations (enjoyment), attachment and usage…

The effect of national culture on corporate social responsibility in the hospitality industry

Kyung Ho Kang, Seoki Lee, Changsok Yoo

This study aims to examine the effects of different dimensions of national culture on corporate social responsibility (CSR) activities of hospitality firms, including lodging…

The negative synergistic effect of internationalization and corporate social responsibility on US restaurant firms’ value performance

SoYeon Jung, Seoki Lee, Michael Dalbor

The purpose of the current study is to investigate the possible existence of a synergistic effect of internationalization and corporate social responsibility (CSR) on a firm’s…

Workload, generic and work–family specific social supports and job stress: Mediating role of work–family and family–work conflict

Sari Mansour, Diane-Gabrielle Tremblay

The present study aims to investigate the mediating role of work–family conflict (WFC) and family–work conflict (FWC) on the effects of workload and the generic and specific…

Corporate governance provisions and firm financial performance: The moderating effect of deviation from optimal franchising

Melih Madanoglu, Ersem Karadag

Borrowing from arguments of agency theory, the present study aims to investigate the moderating effect of the deviation from optimal franchising on the relationship between…