International Journal of Contemporary Hospitality Management: Volume 28 Issue 5

Employee creativity and innovation in organizations: Review, integration, and future directions for hospitality research

Alice H.Y. Hon, Steven S. Lui

The purpose of this paper is twofold. First, the study considers research on creativity and innovation in the field of general management and hospitality. Second, the paper…

Environmental management research in hospitality

Eric S.W. Chan, Cathy H.C. Hsu

The purpose of this paper is to review and synthesise 149 hospitality-related studies published in the past two decades pertaining to environmental management (EM). The review was…

The influence of trust and perceived playfulness on the relationship commitment of hospitality online social network-moderating effects of gender

Chi-Hua Li, Chun-Ming Chang

From the commitment–trust theory angle, this study aims to understand why members of social network sites (SNSs) are willing to build a relationship commitment with hospitality…

The impact of CEO servant leadership on firm performance in the hospitality industry

Jun Huang, Weiwen Li, Canhua Qiu, Frederick Hong-kit Yim, Junbao Wan

The purpose of this paper is to draw on the theory of servant leadership to examine the influence of chief executive officer (CEO) servant leadership on firm performance in the…

Does leader-member exchange enhance performance in the hospitality industry?: The mediating roles of task motivation and creativity

Chung-Jen Wang

This paper aims to integrate leader–member exchange (LMX), creativity and performance research and to develop a model to investigate the relationships among LMX, task motivation…

Test of a mediational model of organization mission fulfillment: evidence from the hotel industry

Osman M. Karatepe, Rashin Kaviti

This paper aims to propose and test a conceptual model, guided by conservation of resources theory, that examines whether emotional exhaustion is a mediator between organization…

The hospitality franchise purchase decision making process

Ruth M.W. Yeung, Maureen Brookes, Levent Altinay

The purpose of this study is to explore the hospitality franchise purchase decision-making process undertaken by franchisees in Macau as an emerging tourism destination and the…

Economic production in hospitality and tourism industry: How do we compare to other services?

Amit Sharma, Victor Eduardo Da Motta, Jeong-Gil Choi, Naomi S. Altman

Economic production analysis can provide critical perspectives on an industry’s performance. The purpose of this paper is to investigate the factor input intensity of hospitality…

Attitudinal similarities and differences of hotel frontline occupations

Richard N.S. Robinson, Anna Kralj, David J. Solnet, Edmund Goh, Victor J. Callan

The purpose of this study is to identify across a number of workplace variables the similarities and differences in attitudes between three key frontline hotel worker groups…