International Journal of Contemporary Hospitality Management: Volume 28 Issue 4

Revenue management systems and hotel performance in the economic downturn

Bienvenido Ortega

The purpose of this paper is to analyse whether hotels that use a revenue management system (RMS) outperform non-RMS-users in a context of decreasing demand.

A model of hospitality students’ attitude toward and willingness to work with older adults

Jean Hertzman, Yunying Zhong

The purpose of this study is to incorporate aspects of existing research to develop a model of hospitality students’ willingness to work with older adults. It evaluates whether…

Development and validation of a work motive measurement scale

Yu-Shan Liu, Susan Wohlsdorf Arendt

The purpose of this study was to develop a measurement scale to assess work motives for hospitality employees utilizing McClelland’s theory of needs as the theoretical…

Hospitality entrepreneurship: a link in the career chain

Siets Andringa, Jill Poulston, Tomas Pernecky

The purpose of this study is to investigate the motivational factors behind the transition of successful hospitality entrepreneurs in New Zealand, back into paid employment.

Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees

Lu Lu, Allan Cheng Chieh Lu, Dogan Gursoy, Nathan Robert Neale

This study aims to investigate the influence of employee positions (supervisor vs line-level employee) on work-related variables (e.g. work engagement, job satisfaction and…

Organizational design, quality management and competitive advantage in hotels

Jorge Pereira-Moliner, Eva M. Pertusa-Ortega, Juan José Tarí, María D. López-Gamero, Jose F. Molina-Azorín

The aim of this study is to examine the relationship between practices of quality management (QM) and the characteristics of organizational design, and QM and competitive…

Revisiting the carry-over effects of advertising in franchise industries

Kwangmin Park, SooCheong (Shawn) Jang

Despite prior studies, little has been done to understand the advertising carry-over effect. The purpose of this study is to investigate the heterogeneous attributes of the…

Customer acceptance of cashless payment systems in the hospitality industry

Ahmet Bulent Ozturk

The purpose of this study is to propose and test an extended version of technology acceptance model (TAM) to examine consumers’ acceptance of radio frequency identification (RFID…

An integrated model of festival revisit intentions: Theory of planned behavior and festival quality/satisfaction

Hyungsuk Choo, Kwangho Ahn, James F. Petrick

This paper aims to investigate the determinants of current visitors’ festival revisit intentions. The concepts of festival quality and satisfaction were adapted and integrated…

Authenticity: Do tourist perceptions of winery experiences affect behavioral intentions?

Hyojin Kim, Mark A. Bonn

Based on the theoretical debates involving authenticity and consumer behavior intentions, this exploratory research study aims to identify whether the authentic experiences of…