International Journal of Contemporary Hospitality Management: Volume 28 Issue 2

Co-creation and higher order customer engagement in hospitality and tourism services: A critical review

Prakash K. Chathoth, Gerardo R. Ungson, Robert J. Harrington, Eric S.W. Chan

This paper aims to present a review of the literature associated with co-creation and higher-order customer engagement concepts and poses critical questions related to the current…

Experimental research in hospitality and tourism: a critical review

Lawrence Hoc Nang Fong, Rob Law, Candy Mei Fung Tang, Matthew Hong Tai Yap

This paper aims to examine the prevalence and trend of experimental research in hospitality and tourism. Hospitality and tourism researchers have long been encouraged to increase…

Hotel daily occupancy forecasting with competitive sets: a recursive algorithm

Zvi Schwartz, Muzaffer Uysal, Timothy Webb, Mehmet Altin

This paper aims to improve the accuracy of hotel daily occupancy forecasts – an essential element in the revenue management cycle – by proposing and testing a novel approach. The…

Analyzing conversion rates in online hotel booking: The role of customer reviews, recommendations and rank order in search listings

Asunur Cezar, Hulisi Ögüt

The aim of this paper is to examine the impact of three main technologies on converting browsers into customers: impact of review rating (location rating and service rating)…

Why do you feel stressed in a “smile factory”?: Hospitality job characteristics influence work–family conflict and job stress

Xinyuan (Roy) Zhao, Richard Ghiselli

This study aims to theoretically construct the role of hospitality job characteristics (HJCs), conceptually identify specific HJCs and empirically examine the relationships of…

Online and social media recruitment: Hospitality employer and prospective employee considerations

Adele Ladkin, Dimitrios Buhalis

This paper aims to reflect on issues concerning online and social media recruitment in hospitality organisations. It considers the implications for employers and prospective…

Sense of calling and career satisfaction of hotel frontline employees: Mediation through knowledge sharing with organizational members

Kyoung-Joo Lee

The purpose of this study is to investigate the relationship between sense of calling and career satisfaction of hotel frontline employees and to analyze the mediation role of…

The effects of the perceived external prestige of the organization on employee deviant workplace behavior: The mediating role of job satisfaction

Muharrem Tuna, Issam Ghazzawi, Murat Yesiltas, Aysen Akbas Tuna, Siddik Arslan

– This paper aims to examine the effects of perceived external prestige (PEP) on deviant workplace behavior (DWB) and the mediating role of job satisfaction (JS).

Wine tourism suppliers’ and visitors’ experiential priorities

Donna Quadri-Felitti, Ann Marie Fiore

This study aims to investigate the alignment of experience economy design priorities and perceptions of rural wine tourism suppliers (i.e. winery-farm owners, restaurateurs…

Spa market segmentation according to customer preference

Basak Denizci Guillet, Deniz Kucukusta

This paper aims to segment spa customers based on their preferences for a set of spa attributes. With the considerable growth rate of the spa market, it is vital for spa…