International Journal of Contemporary Hospitality Management: Volume 28 Issue 12

An examination of determinants of trade show exhibitors’ behavioral intention: A stakeholder perspective

Yeqiang Lin

Applying stakeholder theory in the trade show industry, this paper aims to examine the effects of the key stakeholders’ perceptions on trade show exhibitors’ positive behavioral…

A systematic review of China’s outbound tourism research

Rob Law, Sunny Sun, Davis Ka Chio Fong, Lawrence Hoc Nang Fong, Hui Fu

This paper aims to identify the changes of researched destinations along with the Approved Destination Status scheme to investigate the development of research problems, and to…

Enhancing internal communication to build social capital amongst hospitality employees – the role of social media

Ceridwyn King, Hyemi Lee

Adopting a social capital theoretical (SCT) lens, this study aims to propose a conceptual framework of effective internal communication (IC) for the hospitality industry. The…

Adult vocational decision, career satisfaction and future intention: Insights from the hospitality industry

Anastasios Zopiatis, Antonis L. Theocharous, Panayiotis Constanti

This study aims to examine the association between the elements which influence the career decision-making process of tenured hospitality employees and their existing level of…

Developing mobile services: A look at first-time and repeat visitors in a small island destination

Manuel Rivera, Robertico Croes, YunYing Zhong

This paper aims to examine and identify important attributes for mobile applications (apps) that might dictate tourist preferences for the apps on a small island destination…

Accommodation preferences of the girlfriend getaway market in Malaysia: Self-image, satisfaction and loyalty

Catheryn Khoo-Lattimore, Girish Prayag

This paper aims to examine the relationship between self-image of women travelers, accommodation preferences and the post-consumption behaviors of satisfaction and loyalty.

Service quality and brand loyalty: The mediation effect of brand passion, brand affection and self-brand connection

Jane Hemsley-Brown, Ibrahim Alnawas

The purpose of this study is three-fold: first, to examine the extent to which service quality (SQ) affects the three components of emotional brand attachment (EBA) (brand…

Exhibition destination attractiveness – organizers' and visitors’ perspectives

Xin Jin, Karin Weber

The purpose of this study was to provide a holistic view of exhibition destination attractiveness by examining perceptions of two of the three key stakeholders (exhibition…

A review of employee innovative behavior in services

Minglong Li, Cathy H.C. Hsu

This study aims to conduct a comprehensive review of the literature on employee innovative behavior (EIB) in services. Based on the review, the conceptualization and…

Rating hotel quality for corporate business travel departments

Andrea Guizzardi, Alice Monti, Ercolino Ranieri

The present study aims to suggest a new approach to hotel quality rating, specifically designed for the business travel segment, where the evaluation of surveyed consumers…

Determinants of restaurant internationalization: an upper echelons theory perspective

Won Seok Lee, Insin Kim, Joonho Moon

The purpose of this research is to account for the internationalization of restaurants. The conceptual framework of upper echelons theory is applied to identify the demographic…

Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance

Meehee Cho, Mark A. Bonn, Su Jin Han, Kyung Hee Lee

This study aims to acquire a better understanding about consequences of workplace incivility upon restaurant frontline service employees caused by customers, supervisors and…

Book review

Maximiliano Emanuel Korstanje