International Journal of Contemporary Hospitality Management: Volume 28 Issue 11

Night markets: entrepreneurship and achieving competitive advantage

Chih-Hsing Sam Liu, Yen-Po Fang

This paper aims to propose a new model and examine how night market entrepreneurs have achieved a competitive advantage in strongly competitive markets.

A multilevel analysis of the effects of wine destination attributes on travel constraints and revisit intention

Mark A. Bonn, Meehee Cho, Jun Jae Lee, Joo Hyang Kim

The purpose of this study was conducted to investigate the moderating effects wine destination attributes have upon the negative impacts of travel constraints on consumer’s intent…

Work-family studies in the tourism and hospitality contexts

Xinyuan (Roy) Zhao

This review aims to summarize previous research on work–family relationships in the tourism and hospitality contexts. It then integrates the various approaches into a holistic…

Supply chain quality management: an empirical study

Jianlan Zhong, Yizhong Ma, Yiliu Tu, Xia Li

This paper aims to focus on supply chain quality (SCQ) in the hospitality industry in China, and to stress the importance of the synergy of quality management (QM) and supply…

Exploring the effective restaurant CrM ad: The moderating roles of advertising types and social causes

Sung-Bum Kim, Kathleen Jeehyae Kim, Dae-Young Kim

This experimental study aims to examine the effectiveness of cause-related marketing messages that incorporate both text and visuals, as compared to messages comprised solely of…

Decision-making styles of restaurant deal consumers who use social commerce

Sunhee Seo, Sunjin Moon

The purpose of this study is to segment consumers according to their decision-making styles in the context of social commerce. Additionally, the differences among consumer…

Psychological diversity climate: justice, racioethnic minority status and job satisfaction

Juan M. Madera, Mary Dawson, Priyanko Guchait

The purpose of this paper was to develop and test a model examining how hotel managers’ psychological diversity climate affects job satisfaction, the moderating effect of…

The best match-up of airline advertising endorsement and flight safety message

Seongseop (Sam) Kim, Kuo-Ching Wang, Wan-Ting Jhu, Yang (Young) Gao

This paper aims to explore the effectiveness of children as advertisement endorsers in the airline context, including images of safety and reliability.

New generation, psychological empowerment: Can empowerment lead to career competencies and career satisfaction?

Haiyan Kong, Ning Sun, Qi Yan

This study aims to explore the influence of psychological empowerment on the career competencies of Generation Y employees and the relationship between empowerment and career…

Satisfaction, value and intention to return in hotels

Kate Worsfold, Ron Fisher, Ruth McPhail, Mark Francis, Andrew Thomas

This research investigates employee and guest satisfaction, guests’ perceptions of value and their intention to return. Considered are hotel workers’ job satisfaction, how job…

Long hospitality careers – a contradiction in terms?

Shelagh K. Mooney, Candice Harris, Irene Ryan

The purpose of this paper is to explore why workers remain in long hospitality careers and to challenge the frequent portrayal of careers in the sector as temporary and…

Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness

M. Rosario González-Rodríguez, Rocio Martínez-Torres, Sergio Toral

This paper aims to explore the image of travel destinations after the visit by analysing sentiment orientation of the online reviews, and how this orientation, as well as other…