International Journal of Contemporary Hospitality Management: Volume 28 Issue 10

Sexual harassment: overlooked and under-researched

Yael Ram, John Tribe, Avital Biran

This paper aims to focus on the gap between the very high prevalence of sexual harassment in the tourism and hospitality industry (the phenomenon) and the limited academic…

Guest interactions and the formation of memorable experiences: an ethnography

Edwin N. Torres

For most customers, the vacation experience is enjoyed in the company of others; thus, studying customer-to-customer interactions becomes critical. This research aims to explore…

Factors contributing to the helpfulness of online hotel reviews: Does manager response play a role?

Linchi Kwok, Karen L. Xie

This paper aims to examine the factors contributing to the helpfulness of online hotel reviews and to measure the impact of manager response on the helpfulness of online hotel…

The influence of green marketing functions in building corporate image: Evidences from hospitality industry in a developing nation

Rambalak Yadav, Abhishek Kumar Dokania, Govind Swaroop Pathak

The present study aims to explore the influence of green marketing functions (green activities, corporate communication of green activities and green image) on corporate image in…

Competitiveness and workforce performance: Asia vis-à-vis the “West”

Chris Baumann, Hamin Hamin, Rosalie L. Tung, Susan Hoadley

The purpose of this eight-country study is to examine what drives performance at the individual worker’s level and compare the explanatory power of such drivers between emerging…

A critical review of research on customer experience management: Theoretical, methodological and cultural perspectives

Johye Hwang, Soobin Seo

The purpose of this paper is to provide a critical review of research on customer experience management (CEM). The objectives are as follows. The paper first introduces the…

Determinants of authentic experiences: An extended Gilmore and Pine model for ethnic restaurants

Jong-Hyeong Kim, SooCheong (Shawn) Jang

This study aims to address a lack of studies on the attributes of ethnic restaurants that influence customers’ perceptions of authenticity. Particularly, this study extended…

Effects of economic conditions and other factors on hotel sale prices

Seoki Lee, John W. O’Neill, Sean McGinley

This study aims to examine previously identified hotel automated valuation models (AVMs) using a more extensive and updated sample of hotel sale transaction data, introduce…

Insights into emotional contagion and its effects at the hotel front desk

Yury Ustrov, Mireia Valverde, Gerard Ryan

This paper aims to draw attention to the need for a nuanced view of the emotional contagion framework. It proposes and empirically tests a refined model of emotional contagion and…

Efforts to globalize a national food: Market segmentation by reasons for ethnic food preferences

Seongseop (Sam) Kim, Ja Young Choe, Aejoo Lee

This paper aims to gain insight into the preferences of US customers regarding Korean food, and to categorize these customers according to the reasons for their preferences.

Supervisory support climate and service-oriented organizational citizenship behavior in hospitality: The role of positive group affective tone

Ya-Yun Tang, Sheng-Hshiung Tsaur

This paper aims to examine the effect of a supervisory support climate on frontline employees’ service-oriented organizational citizenship behavior (OCB) using a multilevel…

The mediating role of work engagement in the relationship between high-performance work practices and job outcomes of employees in Nigeria

Osman M. Karatepe, Olusegun A. Olugbade

This paper aims to examine work engagement as a mediator of the effects of selective staffing, job security, teamwork and career opportunities as the indicators of…