International Journal of Contemporary Hospitality Management: Volume 27 Issue 8

Social responsibility and reputation influences on the intentions of Chinese Huitang Village tourists: Mediating effects of satisfaction with lodging providers

Lujun Su, Scott R. Swanson, Xiaohong Chen

– This study aims to model and test the relationships between corporate social responsibility (CSR), corporate reputation, customer satisfaction and behavioral intentions.

How to make your Facebook posts attractive: A case study of a leading budget hotel brand fan page

Na Su, Dennis Reynolds, Bixuan Sun

This study aims to identify what type of post is most effective in drawing fans to like, comment on or share it, building on the premise that hotels can only benefit when “fans” �…

Exploration of revenue management practices – case of an upscale budget hotel chain

Rania El Haddad

The purpose of this study is to investigate the implementation of revenue management (RM) pricing practices and managers’ perceptions towards this practice in a budget hotel chain…

Development and initial validation of a hospitality employees’ job satisfaction index: Evidence from Australia

Ruth McPhail, Anoop Patiar, Carmel Herington, Peter Creed, Michael Davidson

– The purpose of this study was to develop and validate a self-reporting tool: the hospitality employee’ satisfaction index.

Exploring backpackers’ perceptions of the hostel service quality

Ana Brochado, Paulo Rita, Carlos Gameiro

The aim of this paper is to contribute to the understanding of backpackers’s evaluation of service quality provided by hostels by developing a battery of items to assess…

Management innovations in a Chinese hotel company: the case of 7 Days Inn

Yu Qin, Bin Li, Larry Yu

This study aims to analyze management innovations developed by a homegrown Chinese hotel company aimed at sustaining its growth and reveals some unorthodox management practices in…

Health tourism: Needs for healing experience and intentions for transformation in wellness resorts in Korea

Jae Yeon Yang, Soyon Paek, Taegoo (Terry) Kim, Tae Hee Lee

The purpose of this study is to explore the effect of tourists’ needs for healing experience (NHE) on behavioral intentions for transformation (BIT) with healing involvement (HI…

Understanding culture on the effectiveness of restaurant servers’ check-back style

Hye Eun Lee, Joyce Hyunjoo Hwang, Keri Bennett

This study aims to, first, identify how service perception can differ depending on the customers’ cultural background during intercultural encounters and, second, provide useful…

A strategy for the development of the private country club: focusing on brand prestige

Jinsoo Hwang, Heesup Han, Seung-woo Choo

The purpose of this study was to examine the antecedents and consequences of brand prestige in the private country club industry. More specifically, it was proposed that five…

Financial leverage phenomenon in hospitality industry sub-sector portfolios

Murat Kizildag

This paper aims to seek answers to a primary question: “How much do divergent leverage factors account for fluctuations in time-varying financial leverage in leading hospitality…