Table of contents
Consequences of “greenwashing”: Consumers’ reactions to hotels’ green initiatives
Imran Rahman, Jeongdoo Park, Christina Geng-qing ChiThis quasi-experimental study aimed to investigate, drawing upon influential discounting behavior theory and cognition – affect – behavior (C-A-B) paradigm, consumers’ reactions…
The influence of self-esteem and role stress on job performance in hotel businesses
Yilmaz AkgunduzThe main purpose of this study is to explore the influence of self-esteem and role stress on job performance in the hotel businesses. Moreover, the research aims to discover which…
Measuring the effects of quality certification on labour productivity: An analysis of the hospitality sector
José Luis Sánchez-Ollero , Alejandro García-Pozo, Macarena Marchante-Lara– The purpose of this study was to evaluate the impact of quality certifications on apparent labour productivity in a sample of hotels in Spain.
How can employees engage customers?: Application of social penetration theory to the full-service restaurant industry by gender
Jinsoo Hwang, Heesup Han, Seongseop KimThe purpose of this study is to understand how to engage customers socially in the full-service restaurant industry. More specifically, based on the existing theoretical…
The impact of employees’ positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotel
Hyo Sun Jung, Hye Hyun YoonThis paper aims to explain the relationships among employees’ positive psychological capital (PPC) (hope, self-efficacy, resilience and optimism), job satisfaction (JS) and…
Consumer motives for purchasing organic coffee: The moderating effects of ethical concern and price sensitivity
Kyung Hee Lee, Mark A. Bonn, Meehee ChoThis study aims to investigate consumer choice motives for purchasing organic coffee by applying the Theory of Planned Behavior (TPB) approach and how those are influenced by…
Why wait? Impact of waiting lines on self-service technology use
Alinda Kokkinou, David A. CranageThe purpose of the present study is to examine the effect of waiting lines on customers’ decisions between using a self-service alternative and using a service employee. As…
Impact of organisational culture on job stress and burnout in graded accommodation establishments in the Free State province, South Africa
Deseré Kokt, Relebohile RamarumoThe purpose of this paper is to investigate the impact of organisational culture on job stress and burnout in graded accommodation establishments. The demanding nature of work in…
Culinary tourism assets and events: suggesting a strategic planning tool
Marios D. Sotiriadis– The purpose of this article is to suggest a framework to be used as a strategic planning tool for culinary tourism projects at destination level.
Environmental management system (EMS): Postulating the value of its adoption to organizational learning in hotels
Azilah KasimThe paper aims to discuss the link or relationship between environmental management system (EMS) adoptions with organization learning (OL). It postulates that EMS adoption has the…
Do psychological capital and work engagement foster frontline employees’ satisfaction?: A study in the hotel industry
Osman M. Karatepe, Georgiana KaradasThis paper aims to develop and test a conceptual model that investigates the effect of psychological capital on job, career and life satisfaction, mediated by work engagement…
Access and mobilization of network resources and competitive advantage in hotels: A conceptual framework
Cristobal Casanueva, Angeles Gallego, Maria Angeles RevillaThis paper aims to advance a model that will explain how hotel firms access and mobilize external resources. Hotel operators and firms need to complement their internal resources…
What you get is not what you saw: exploring the impacts of misleading hotel website photos
Pei-Jou Kuo, Lu Zhang, David A. CranageThis research aims to investigate the impacts of misleading hotel website photos on consumers’ brand trust, emotional responses and negative word-of-mouth (WOM) intention. The…
A conceptual model of consumers’ online tourism confusion
Allan Cheng Chieh Lu, Dogan Gursoy– This study aims to develop a conceptual model demonstrating the antecedents and outcomes of consumers’ online tourism information confusion.
The influence of online reviews to online hotel booking intentions
Xinyuan (Roy) Zhao, Liang Wang, Xiao Guo, Rob Law– This study aims to investigate the impacts of online review and source features upon travelers’ online hotel booking intentions.
Intellectual capital in Serbia’s hotel industry
Nick Bontis, Stevo Janošević, Vladimir DženopoljacThe purpose of this study is to determine whether intellectual capital (IC) creates value in the Serbian hotel industry. Specifically, this paper examines to what degree IC and…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus