International Journal of Contemporary Hospitality Management: Volume 27 Issue 5

The Holy Grail: Environmental management, competitive advantage and business performance in the Spanish hotel industry

Jorge Pereira-Moliner, Xavier Font, Juan José Tarí, Jose F. Molina-Azorin, Maria D. Lopez-Gamero, Eva M. Pertusa-Ortega

This paper aims to analyse the influence of environmental proactivity on cost and differentiation competitive advantages, and to explore the double relationship between…

The stress of anonymous online reviews: a conceptual model and research agenda

Graham L. Bradley, Beverley A. Sparks, Karin Weber

The paper aims to examine the impact of customer-generated negative online reviews on hospitality employees and businesses. It introduces the concept of negative online review…

An empirical investigation of strategic management accounting in hotels

Odysseas Pavlatos

– The purpose of this paper is to investigate the relationship between contextual factors, strategic management accounting (SMA) and historical performance in hotels.

Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach

Jin-Soo Lee, Ki-Joon Back, Eric S.W. Chan

The purpose of this paper is to achieve three objectives: to investigate perceived quality of work life (QWL) need attributes among frontline employees in the lodging industry, to…

Pricing strategies for resort fees: consumer preferences favor simplicity

Toni Repetti, Susan Roe, Amy Gregory

The purpose of this study is twofold: to determine hotel customers’ preference among hotel amenities pricing strategies, specifically a bundled, all-inclusive charge in the form…

Foodservice employee substance abuse: is anyone getting the message?

Miranda Kitterlin, Lisa Moll, Gabriela Moreno

– The purpose of this study is to investigate foodservice industry employees’ experiences and perceptions related to substance abuse prevention measures in the workplace.

How can Asian hotel companies remain internationally competitive?

Carmen Lam, Grace K.S. Ho, Rob Law

This paper aims to examine a number of Asian hotel companies to identify the hurdles and provide recommendations for those companies expanding internationally. Many Asian-based…

Will hotel employees’ perception of unethical managerial behavior affect their job satisfaction?: A study of Chinese hotel employees in China

Simon Chak-keung Wong, Jane Shiyin Li

This study aims to investigate how Chinese hotel employees (Zhejiang province in mainland China) perceive unethical managerial behavior. It targets to identify any underlying…

“Do your internal branding efforts measure up?”: Consumers’ response to brand supporting behaviors of hospitality employees

Ezgi Erkmen, Murat Hancer

This study aims to understand the effect of brand citizenship behaviors of hospitality employees on customers’ relation with the brand. A model, which links employee behaviors to…

Customer loyalty: exploring its antecedents from a green marketing perspective

Patricia Martínez

This study aims to propose a hierarchy of effects model to study three antecedents of green loyalty: green trust, green satisfaction and green overall image, and to examine the…

A hotel life cycle model based on bootstrap DEA efficiency: The case of international tourist hotels in Taipei

Pengzhen Yin, Henry Tsai, Jie Wu

– This study aims to propose a hotel life cycle model and applies this model to examine the development of international tourist hotels (ITHs) in Taipei.

Is workplace spirituality associated with business ethics?

Baker Ayoun, Louis Rowe, Fatima Yassine

– The purpose of this paper is to empirically explore the potential association between spirituality and business ethics in a hotel workplace.

Insights on integrated marketing communications: implementation and impact in hotel companies

Maja Šeric, Irene Gil-Saura, Đurđana Ozretić-Došen

The purpose of this paper is to provide insights on integrated marketing communications (IMC) by empirically examining the concept in a new context, that is hotel companies, and…

Improving performance measurement and benchmarking in the accommodation sector

Cristina Bernini, Andrea Guizzardi

The aims of the paper are to evaluate the relevance of environmental factors (seasonality, size and quality) on hotels’ performance and benchmarks; to measure the bias in…

Social media utilization of tourists for travel-related purposes

Mustafa Öz

– The aim of this study is to determine social media use by consumers for travel-related purposes.

Dynamics of internationalisation of the hotel industry: the case of Spain

Juan Gabriel Brida, Oana Madalina Driha, Ana B. Ramón-Rodríguez, Raffaele Scuderi

This paper aims provides an empirical analysis of the development of the internationalisation process in the Spanish hotel industry, which has experienced major changes during the…

Hotel Revenue Management: From Theory to Practice

J.I. van der Rest, X.L. Wang, Z. Schwartz, M. Jooste, L. Koupriouchina